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December 2023 by Rose G.
We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the extended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then contacted the warranty company, since we had the Platinum Plan. Our first contact was in December 2022. A technician FINALLY came out in February 2022 and stated they expect the recliners to fail after 2 years. Regardless, after the technician contact, we did not hear back from anyone. We called and called until THIS December, 2023, we were told they cancelled our claim. Long story short, after not being able to stand broken furniture in my living room, they offered to pro-rate our insurance... from a WHOLE YEAR AFTER OUR CLAIM!! We have a broken couch, 2 more months till parts could arrive, and no satisfaction. (redaction of the comment about the insurance and quality of product) UPDATE: An associate reached out to me this morning and stated they would correct our situation by giving us a store credit for the amount of the couch if I would update the review. After talking to a supervisor from the insurance company and an associate from Grand Home Furnishings corporate yesterday morning who stated I voided my warranty and they were doing no more to help my situation, the person from Grand who called today stated she wanted to make it right. We do appreciate the associate who called today who helped us after falling though numerous cracks. Even though I redacted my comment on the insurance they sale, I will state we did not get anything but frustration from the insurance. I cannot and will not state anything positive about our experience with the Platinum Plan.
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October 2023 by Terri Davis
Joshua Cassidy was extremely helpful and friendly and polite. He helped us make our purchase. The office staff was efficient and helpful. Great to experience today.
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October 2023 by Karga Jamez
I worked with an excellent sales associate, Lindsay Smith. She showed me several options w/in my budget and explained everything very well. It was a pressure-free sale and I found exactly what I wanted.
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October 2023 by Linda Dillman
Employees very friendly and helpful! I did not feel pressured or rushed in making my purchase.
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October 2023 by Aleishia Berry
Our sales person was wonderful and thorough when asked questions. She also contacted us days later when there was a little warehouse mixup. Definitely recommend buying from here.
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October 2023 by Bethany Rose
Great prices. The young lady that we bought from was very rude in the store.and afterwards when we called back for delivery. Don’t think we will be back after the way she treated us.
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October 2023 by Mr Sebastian
We had Dustin Mow help us and he was amazing. He showed us everything we needed and helped us get a great deal.
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October 2023 by Lucas Bailey
I got Dustin as my sales person very nice and very helpful. Have me in and out in 20 minutes.
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August 2023 by Charlie Rasnake
A+ all around great furniture and great prices and excellent staff they are very helpful and friendly!
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July 2023 by Tom Lawrence
The rep I worked with, Lindsey, was great. She spent the time to help me find exactly what I was looking for, was knowledgeable about products and options, and even helped in my slightly unusual circumstance. Grand is Grand, but Lindsey made me a happy customer and the experience one that I'd recommend to others.
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July 2023 by Connie Mutter
Very nice place to shop. Lots of nice furniture and friendly staff...
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June 2023 by Gerrie Anderson
Had the best time picking out new recliner Lindsay was my sales personAnd the lady that checked me out was great
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June 2023 by Kali Worley
Lindsay Smith was wonderful. Very helpful and willing to answer all of our questions/concerns. Very pleased with our visit and purchase!
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June 2023 by Normand Terault
Your prices were competitive and the sales staff were great to work with. Free delivery was the icing on the cake.
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June 2023 by Johnny begood
Fair prices, good selection, and Lindsey was a very nice salesperson not high pressure and very knowledgeable
