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December 2023 by Wendell Buchanan
The best decision we made for getting a lift kit for my son's 2016 Ford F-150 Supercab was going 1st to Leonard's, Bristol VA. On a Saturday morning, Manager Joseph Howell was more than knowledgeable. He gave my son valuable information on what he could and couldn't do. He ordered my son's six inch lift kit that morning. We were contacted by Assistant Manager Brandan Presley the day lift kit came in & scheduled for installation. The day after we dropped truck off we were contacted by Manager Joseph Howell giving us time frame of completion. Whenever we pulled into Leonard's they had my son's truck sitting out front of store. As we walked into to store "they" were as happy as my son, seeing he couldn't wipe the smile off his face. At check out, Joseph & Brandan went onto to give my son valuable information on what rim/tire combinations he could use in future. They even explained where he could go to get fender wells professionally rolled if he wanted an event bigger tire/rim combination. Let's don't forget the total price for entire kit and installation. I don't see how Leonard's could be beat. Whenever you go to Leonard's Bristol VA. your going to see for yourself Joseph & Brandan aren't working for Leonard's, "they" have taken ownership of the place. Thanks guy's!! Your the Best!!!
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November 2023 by MR B
We ordered a hitch to be installed. We were told to call 2 days before the set appointment to make sure it was in. We did and were told the hitch was in.However, the wrong hitch came in and they didn't check before installing it. They didn't even realize they had installed the wrong hitch until we pointed it out to them at pick up.We had to insist they make an appointment for us to get the wrong hitch removed the next day. They wanted to leave it on until they ordered the correct one but couldn't tell us how long that would be. We were told they'd check on it the next day (although it was only 2 pm). We were taking a trip and needed to have the correct hitch installed before we left so we needed to know a timeline.They were not at all apologetic about their mistake and didn't seem very happy about our request to remove the hitch. However, they did agree to remove it the next afternoon.I can only speak to our experience, which was not good in either quality of service or customer service. I would not recommend this place.(We got the correct hitch installed by U-HAL quickly and they were very friendly.)
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November 2023 by Sam
I'm only given my review on this location because other locations I haven't any issues j called this location to ask about trailers the guy I spoke to said he couldn't help me with pricing due to some changes however in a few days I'll get back with you he told me infact trailer I was interested in was a huge deal since it was on sale and was perfect for my needs. Long story short guy never called me back seems they really don't want any business my opinion.
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April 2023 by Jimmy Pribble
Awesome people to work with! I highly recommend them for all your truck accessories.
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March 2023 by David B
Had running boards installed on my wife’s 2021 Ford Explorer and a bed cover, bed rug & running boards on my 2012 Ford F150. The crew working here done a fantastic job and it all looks great!Thanks guys,David B
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January 2023 by Mike Akers
The best place to buy a trailer or any accessories you may need for your truck or anything thanks again
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January 2023 by Mikey G
Great people to do business with! Fantastic service and quality products. I purchased a bed cover for my Dodge pickup. The install appointment was completed very smoothly and professionally.
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January 2023 by Chris Fisher
We burned out a trailer bearing and limped to this store after having it suggested by another place who couldn't help us. It was Saturday afternoon a half hour from closing and Alan, the manager, was by himself. He tried hard to find someone who might come to help us, but no one was available. He said he had the parts and could do it Monday morning. He then kindly allowed us to "camp" in his parking area and use his water until Monday morning. Come Monday, as soon as he opened his very competent mechanic, Zach, went to work and got us back on the road in a couple of hours and at a price that was extremely reasonable. While there, I had the opportunity to watch Alan's interaction with his customers and it was clear that he was interested in doing what he could to make them regular customers. I have no hesitations recommending this spot if you need buildings, trailers or repair work of that nature.
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January 2023 by J. McAlister
Allan at the Bristol location was a pleasure to work with. He was able to get my truck scheduled in quickly for a B&W gooseneck hitch as well as a spray-in bed liner. They did an excellent job, beat everyone else’s pricing and finished in a day! Highly recommend and will continue to work with these guys for future needs.
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January 2023 by Jerry Smelser
Great place to shop for all your truck customizing. They are very knowledgeable about what you need and take a personal interest in your satisfaction. Great personal to deal with, very professional.
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January 2022 by Gator Gator
Worst company ever very rude employees
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January 2022 by Garry Lee Mangrum
They were very pleasant to deal with. Talked me into spending too much money but, other than that, they were pleasant to deal with. ?
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January 2021 by Jason Taylor
Great place for your building and truck needs friendly fast service these guys are great
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January 2021 by Jonathan Harper
Great people, excellent service!
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January 2020 by joe hale
Amazing shop best in Bristol very good guys there extremely helpful.
