PetSmart is a large retailer offering a wide selection of products for many types of pets, along with services like grooming and training. Reviews highlight that it is considered the cleanest and friendliest location, with every employee and manager described as nice, helpful, pleasant, and hard-working. Customers report great and courteous customer service, with employees providing useful knowledge and information. The store offers a plentiful selection to choose from for all pet necessities. Many customers highly recommend the store and its services. The professional grooming service receives praise for its good price, quality, and timeliness, leading customers to plan to use it again. The dog training programs are also highly recommended, with trainers noted as amazing and effective, leading to improved pet behavior. Experiences when purchasing animals are mixed. While some appreciate the employees' extra caution and responsibility in ensuring animals go to a good home, others find the questioning overly doubtful. The store is willing to match lower online prices for items, which customers appreciate. For live food like crickets, some advise purchasing specific care items to keep them alive. Overall, customers report they will probably return for their pet supply and service needs.
So helpful when I needed live crickets for bearded dragons
June 2024
I highly recommend the training programs at PetsMart in Bristol, VA. Beth is an amazing trainer and Bella and I have enjoyed learning with her! My puppy has been so much better at home since starting our puppy training and Bella loves Ms.Beth as do we!!
June 2024
They were very nice and informative on the phone. Helped look up a number for us to get our pets food. Thank You!:)
