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December 2023 by Kelsie Swaney-Wolf
Most excellent staff anywhere I have experienced. Goes out of their way to make sure customer is satisfied. Superior customer service. Caring individuals.
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March 2023 by Andrea Baines
I placed a pickup order last night. The order was supposed to be ready between 4:00 and 5:00 today. I am here to pick up the order (at 5:15) and I am being told it will be at least 30 more minutes.
With the order being place a DAY prior I’m not sure why it is not ready.
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August 2022 by Veronica Williams
Today, I had to place a very large, rush order from this store because our usual store in NC was sold out of everything. My pick up time was from 2-3pm, but I had a truck going by that area around 11 am, and I called to see if they could move the time up and put everything on a pallet. I spoke with a super nice lady named Becky, and she graciously waited for the order to come through, hand picked everything, and even called me to let me know that she was able to help me. I cannot tell you what a lifesaver this store is, or how grateful I am to Becky for going above and beyond for something that wasn't her problem. I highly recommend this store ❤️
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August 2022 by Christina W.
The only location in Bristol VA/TN. Walk in off the parking lot and grab a shopping cart. They don't ask to see your membership card so keep walking. Front has new items and housewares. Rear has a bakery, meat department, cold cases of food, and fruits and vegetables. Next is drinks and paper goods, freezer department, then shelf staples. Finally the pharmacy and chips and cookies are by the checkout area. Plenty of self checkouts are there for you.
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April 2022 by Audrey O.
I had never been to a Sams Club before until I visited with a friend. Right from the parking lot and entryway there was not the hectic flurry of people like at Costco! The store was bright and clean and well stocked. Unlike Costco where they have a lot of their own brands, Sams Carrie's name brands for practically everything. Prices were good, comparable with other warehouses. The presentation of refrigerated foods left a lot to be desired. It was just thrown I to a cooler without shelves so the cases were all falling over. This did not make me feel comfortable about food handling safety so I stayed away from those products. I was also really disappointed in their clothing section. It was so small and didn't have nice brands like Costco. My favorite feature was the self checkouts! There were quite a few of them and there were no lines for them. Overall a decent trip.
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November 2021 by Margo Marshall
HAVE EVERYTHING very clean store
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October 2021 by Christopher E.
Rude "greeter" at the door. I've been shopping at Sam's Club for years, and this is the first location that's ever stopped me at the door and demanded to see my membership card just to get inside. Will never come back to this location!
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January 2021 by Karen Michelle
If anyone with a care in their heart about covid needs groceries.... don’t go to this Sam’s club, they don’t enforce wearing masks or the 6ft rule. Will not be returning.
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November 2020 by Mimi G
Staff does not listen which seems to be an endemic problem in this area. I have also experienced many prescription order errors. The staff seems overworked and the pharmacy seems understaffed. The pharmacy also closes for an hour over lunch making it even more difficult to get prescriptions. I would not recommend Sams Club for prescriptions or eye glasses/contacts. They just don’t have it together.
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August 2020 by Kimberly Lolley
No I wouldn't they have a girl there by the name of Kelsey Bullion that likes to take people's money and not send them the product of what they ordered. scammer
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August 2020 by Keith U.
Terrible membership experience. Are the cashiers receiving incentives for finding the small issues with a member, then forcing them to purchase a new membership? In my business, I have been using my Complimentary Plus card without incident for my people for two years. Then one day they confiscate the card and force us buy a new membership! So, now we have paid for two memberships. And meanwhile, my complimentary card is still active on the first membership that I purchased. However, we cannot use it because it was inappropriately confiscated for what seems like a membership drive that looks suspiciously like a scam of Sam's internal incentive system.
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June 2020 by Dave Mullins
They have a little bit of everything and very organized and nice kept!
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February 2020 by Bill D.
I drove 25 miles to buy an Iphone 11. The person at the Kiosk was not much help. I went home and tried to order online. It did not work either. I wanted to get the deal that is current for the $150.00 back but the online adventure was about like the personal sales opportunity. I guess I will not be buying it.
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February 2020 by Kelly Vann
Great pharmacy and staff.
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January 2020 by Marsha R.
Name brands excellent prices great foOd too !! Worth the membership if just for gas prices!! Love Sam's ! Only thing is that I can only use a card for gas no cash accepted
