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December 2023 by Robert Harencame
The Lady that helped us was fantastic. Kind, friendly, helpful and knowledgeable.Ask for Angela.
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December 2023 by Scot Simmons
Absolute worst cell company I've ever come across. My service drops out quite often. Internet access is pitiful. Customer support is nothing but liars. And the truly sad part is, T MobileSprint is the only cell provider where I live they have me (and the other ppl in my area) have no other options. T Mobile ate a Class Action Lawsuit several yrs ago. Perhaps another one is warranted. AVOID THIS COMPANY!!
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November 2023 by Bradley Fugate
Josh was perfect. All the staff was friendly and helpful. Definitely worth the trip and time saver!!
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November 2023 by margaret naylor
Jackson at the T Mobile on Pinnacle in Bristol TN was the best. Another T Mobile told me my phone couldn't be fixed and suggested going to Best Buy I was going there, dreading how much it would cost then saw the T Mobile on Pinnacle. What did I have to lose. But Jackson was great! Took the time to figure it out and got all my contacts and photos back. I so appreciated his help. This Grandma couldn't have been treated better ?
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October 2023 by Erika Wheeler-Young
Went in to check on replacing a sim card. The store was somewhat busy, but the cashier helped us as soon as he was available.
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September 2023 by Dean Cordle (ChaXe)
Nice clean store. Patient and nice representative with good knowledge of their job.
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July 2023 by Cole Smith
Very friendly and helped me get my phone unlocked ?
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July 2023 by David England
Very polite but everything that's "free" has an enormous down payment. Are we buying cars? Place is neat and clean but people look like they can't wait to leave so except the manager employees look miserable
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July 2023 by Julia Stone
Jacob was wonderful, explained everything where I could understand and gave us the best customer service experience we have had! Good job Jake !!
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July 2023 by Sydney Waldo
the staff is absolutely incredible and helpful. they’re knowledgeable and polite about any problems and try to make it the easiest and best experience for the customer!
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June 2023 by David “Bruno” England
Very polite but everything that's "free" has an enormous down payment. Are we buying cars? Place is neat and clean but people look like they can't wait to leave so except the manager employees look miserable
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June 2023 by Chase iv cwc
More helpful than the T-Mobile store at the Pinnacle
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May 2023 by shelby estep
Was told on the phone to bring my phone to a TMobile store. So I Was there to ask their tech team about why my phone was doing wat it was doing. They have no tech team they were no help.
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May 2023 by Mikey G
I switched to T-Mobile because Metro T-Mobile closed all their stores in the Bristol area. It was a very time consuming change, but I gained the added benefit of international calling, free Netflix, and full in-flight wi-fi.
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May 2023 by Christopher Tate
Despite some issues with my account, which was out of their control, I’ve had nothing but a great experience at this store. Jacob has been tirelessly taking care of any problems I’ve had. This store has friendly staff and customer service. Thanks, Jacob!
