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August 2023 by Destiny Phillips
Super sweet, excellent customer service, and also the best spray tan I've ever had!
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June 2023 by Shelia Norris
I have been tanning for last 10 years at Kingsport location but today I was told that I have to bring in my lotion to be approved. Can’t explain all it keeps cutting me off anyway I will not go back
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June 2023 by Jennifer Crabtree
The tanning experience itself has been great! But understand people that you sign a contract with these people for your monthly subscription and it says they don't give arefund for any reason.My contract was for $27 a month. My debit card was ran 3 times in 2 weeks total being $76 and it didn't match up with the computer records in bristol!So at any time they can hit your bank account and there is nothing you can do about it!Service: Tanning
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April 2023 by Sheena W.
I got the $5 spray tan and then asked the day worker if I could bring my 13 yr old for one as well she said there's no age limit so when I got off work I then took my 13 yr old up there for it and there was a different lady working she informed me must be 18 that she couldn't but then says we'll if you'll pay 24.99 a month I'll let her spray tan that's bull crap here you say it's not allowed but then try to up sale me. Then she was rude and stated we will see you when your 18 I stayed no you won't cause I'm finding elsewhere. That night shift lady is a straight crook and only trying to benefit her paycheck instead of the customers. What business. Smh you lost 2 customers!
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March 2023 by Natascha Cooper
The staff was wonderful, knowledgeable and very helpful. Extremely clean facility, wide variety of services, and by far the best spray tans you can get. Highly recommend..
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March 2023 by Angela Williams
Absolutely love this tanning salon! The ladies that work here are so friendly and they make sure your tanning goals are met.
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February 2023 by Olivia Crick
Best Sun Tan City I've been to. Clean, nice people, and very good beds. Definitely A+ from me.
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July 2022 by JANICE BANKS
They run deals often like every 2 or 3 months they have a special this past week it wasAny spray tan for $1 That's for non members
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May 2022 by Angel Salboro
Didn't get the tan. They keep trying to get a year package. I just wanted 1 spray tan.
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May 2022 by Bobbi-Lyn
First time walked didn't know if it was $50 or $150. I just wanted a tan. Person behind the counter was telling me all the packages were too expensive and I should buy the package she likes. I DID NOT WANT HER OPINION I wanted the prices. I ended up walking out. I really wanted to give them my money & get a tan. Why couldn't I do that??
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April 2022 by Elizabeth
The celebrating and I hope that no one would hold them accountable to do this under any other circumstance and take Their kindness for granted but they did the kindest exception for me in the hardest time in my life when I had purchased a year of tanning and my 4yr old son was diagnosed with high risk neuroblastoma cancer &had to be moved to Saint Jude(where there are no sun tan cities not that I would have ever had time to go) immediately with him for 10 months and they were kind enough to Suspend my account during the time I was gone and honestly thought when we returned back home that they would "have no record of it" however they did and they gave me my remaining 2 months.
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March 2022 by Ashley Young
This is my first visit at Suntan city , The girls their were very helpful and nice ., I love their Beds .Thank you Ladies .Can't wait to go back
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March 2022 by Amber Haga
Love tanning at the Bristol location. Kayla is my favorite tanning consultant! Always vibrant and friendly and she is very knowledgeable about all the tanning products and has helped me get a regimen that works great for my skin! Highly recommend. :)Service: Tanning
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March 2022 by Sav
I have always tanned at a mom and pops tanning salon for close to the same price. The price you pay is honestly gonna be a result in the tan you receive. I always loved coming up here and seeing Madison. The girls at the front desk are like your friends, they can be a little pushy on the products but they know what’s best and I always listen. I was always skeptical of a tanning salon like this but honestly it’s been the best.Service: Tanning
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March 2022 by Emily Ingram
I have never experienced anything like this before in my life. I signed up for the $44/month no commitment unlimited spray tan plan at the Bristol, Va. location mid-January. The manager working at this location is the person who signed me up for my membership. I expressed multiple times that I wanted the no commitment membership and made it very clear - there is no possible way there could have been a misunderstanding.I tried logging into the Suntan City app to terminate my membership today and it directed me to call guest services. I called and the representative told me that I cannot cancel my membership, because I am under a 6 month commitment. Are you serious? The manager who signed me up at the Bristol, Va. location blatantly lied to me and put me under a 6 month commitment without my consent. I explained everything to the representative and she said that she would take care of it, not to worry - she was cancelling it right now. I asked for an email confirmation, but she said that she was unable to send it due to her overriding the cancellation.I had a feeling it wasn’t cancelled, so I decided to call back and sure enough it was not cancelled. The second representative told me that the previous representative just put my account on a freeze and I would “only be billed $5/month, don’t worry.” Excuse me, but I don’t want to be billed a dime. I was very professional, but I explained it needs to be cancelled immediately. I was lied to not once, BUT TWICE. Is this really the way to treat customers? The second representative assured me that my membership is now terminated. I requested a call back from the district manager. This is HORRIBLE business. I will NEVER give be returning to this salon.Might I add, I am in graduate school so if I was going to do the commitment membership, I would only pay $30/month because I am a college student.Service: Tanning
