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February 2024 by Jun T.
Thank you for manager Roxana and staff specially Ms. Payman they are all helpful and concern with all of our banking needs. I will recommend to all who resides in Bristow, Gainesville and Manassas VA. area processes here is just smooth and friendly.
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January 2020 by Juan Carlos C.
Nothing but the best experience with Bank of America. The staff is the best ( Roxana, Samantha and kaitlyn ) They have gone above and beyond every time I have been there. This branch is out of my way but I don't mind going there. They have helped me with opening a new account and applying for a new credit card. Thank you!!!!
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March 2018 by Jill W.
Awful customer service. I went inside the branch yesterday to get a roll of quarters for my son and was told "sorry, we don't have any coins". What??? It's the bank for God's sake. Then was told the person who has the key is out to lunch & I'd have to wait for her to get back. I asked the teller to get the manager so they could help me but the crappy woman manager didn't come over & told teller to tell me I'd have to wait but would only be about 15 min. I left & was going into Safeway for something else. I asked the SunTrust inside Safeway & had my roll of quarters within a few minutes. Maybe I should transfer all of my accounts to SunTrust.
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December 2017 by Collette B.
This bank sucks . You have a drive up teller but it's never open how inconvenient what was the point of putting it there. The cash deposit I always have problems first off I have to constantly keep pressing the buttons don't work I end up pressing the wrong one having to start over , then all of your money has to be perfect or it won't work how inconvenient all around and actually a couple of Bank of America have drive up tellers but it's never open !
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April 2016 by Carla V.
Quite possibly the worst customer service ever. This is the third time I have gone in to attempt to have something notarized in between the representatives taking personal calls, changes of policies, and pure disorganization it's just not worth the trip. SunTrust in Safeway took me about two minutes and everyone was amazingly polite.
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March 2012 by Renee H.
Your typical BOA. Drive thru tellers seem to take a long time to process transactions but that's about it. Other than that, the usual BOA.
