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March 2024 by Le Trinh
Service is bad.Staffs dont really care if you need to wait while they chat.And i even hear that their sales is not good enough so they have their sunday hours cut… really… as I stand and wait, I absolutely understand the reason why your sales number is bad.System has been down for 1 week+ so they dont get your doctor’s prescription sent via system. You need to get your doctor to fax it. Real hassle
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November 2023 by Michelle Allison
Extremely disappointed with the pharmacy and how rude the pharmacy stuff was to me today. I tried for several days to coordinate medication pick up so I can leave in time for the Thanksgiving holiday. The pharmacy failed to relay a simple process, which pushed my time back an hour and a half and then told I had to wait another two hours to pick up my medication. when I tried to explain I was going to miss my flight, Jen at the front desk was still rude and belittling. I asked the assistant manager who was very nice but he had to help then she turned around and was rude again when I went to pick up the medicine. I’m in shock of how rude Jenn was to a customer and since this was my first time there, I won’t be back.
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April 2023 by Vivieca P.
This pharmacy is horrible. One star is too good for it. My doctor called a prescription in this morning. I went to retrieve it 7 hours later from this 'pharmacy' and the guy tells me they don't have it. It would have been nice to know that earlier so I could have gotten it from a real pharmacy. I asked him what he thought I should do without my medication until Monday and he laughed and said he was 'sorry'. Meanwhile the lady that had the lab coat on, pretending to be a pharmacist never even tried to offer a solution. The absolute worst
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April 2023 by radhika radhika
All staff is very friendly, helpful and caring..GREAT PHARMACY
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November 2022 by Katie R.
Update: the store contacted me on yelp and wanted me to contact them on their website. I never could find a way to do that and I have a couple of degrees! I have already reported these items to management on multiple, multiple occasions. Only get attention on yelp. And since I'm on a roll, absolute worst Starbucks ever. Drinks are not made properly and barista has a terrible attitude in front of customers and to other employees. Machine is broken a lot. Because this store is the closest and in the middle of a subdivision we can't avoid it all the time, but we try hard. Lots of items expired, you really have to pay attention. Beer cooler has been running hot for TWO years and has mold. The store is very dirty if you look underneath and behind things at all. Service is good, but it takes more than that to run a store. Always smells heavily of seafood. Gross.
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September 2022 by Gabby H.
I have been shopping at this store for over 10 years, and today I experienced the worst customer service I've EVER experienced. Upon stopping for gas on my way to work, I was informed of a system issue with the pumps and payments must be presented inside. That is not a problem, I completely understand that technology decides to act wonky whenever it wants. I am young and have never paid for gas inside before, so I wasn't quite sure how it worked. Instead of walking me through the process or just simply being decent, the cashier at the time berated me in front of a line of other guests. I have worked retail and I would NEVER speak to a guest the way he spoke to me even if the guest is being rude to me, which was not even the case here. I accidentally said the wrong pump number because as I said I've never paid inside and didn't think to look before going inside. This cashier proceeds to say the correct pump number while also mumbling under his breath and saying I got the number wrong. If you know what pump I'm referring to why go the extra mile to make a guest feel d**** A simple confirmation of the correct pump number would've been fine. He was then rude about every single thing to follow: the amount I'd like to pay, my Safeway rewards number, etc. I put in my number way before he asked because as I said I shop here often, and apparently the system was being slow. He proceeds to rush me to put my number in after I told him I already did. To have a man probably 3 times my age speak to me that way is extremely disrespectful and just plain uncalled for. Then when I called the store, the "manager" just talked over me and didn't even hear my concerns. I go to this location at LEAST 4 times a week and the employees are always amazing. This really just disappoints me and makes me not want to even shop here anymore.
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August 2022 by Fadie Mohammad
Terrible pharmacy staffed by terribly rude people. You get better customer service from Comcast which is saying something.
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August 2022 by Charlotte W.
This pharmacy is the bane of my existence. I've taken to calling ahead to make sure my prescriptions are ready even when I get a call from the pharmacy because several times they're not. Scripts for my dogs are "never authorized" despite the fact that I can call while in line and get them authorized immediately. Today, no one showed up to open, and when they finally did, of the two scripts I was told were ready on Friday, one isn't in the system and the other "isn't authorized". Shocker. Do yourself a favor and go to Walgreens.
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July 2022 by Charles Z.
I love this Safeway!! I've been shopping here since they opened, I drive right past several other grocery stores on my way as I much prefer this store over them.. clean, well stocked and prices are comparable most.. DON'T believe the other BS reviews, not a true representation of this store.
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July 2022 by Kimberly H.
I've live near Safeway and shopped there for years. Lately, the prices have gone up a lot, more than other stores and the customer service has gone down. There are some cashiers that are nice and a couple of Supervisors but some Cashiers there are not friendly, don't say Hello or Thank you, and act like they don't want to be there. There is a young man who didn't have a name tag on. I dread having to go to his line and only do when I have to. He handed me my change. I said thank you. He said nothing. I was struggling to get my heavy groceries in my cart and he didn't offer to help.
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January 2022 by Mike Allen
They need to be more on top of expired products. Went to get some French's toppers and they had expired in September of 2021. Rotation is also an issue since the ones on the back of the shelf expired in May of 2021.
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March 2021 by Valeria Vargas
Bruh I asked a question and got interrupted twice. I couldn’t even finish my question. Moral of the story is don’t be rude.
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March 2021 by Datt Prem
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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February 2021 by Bridgete Newman
Not so great experience I just had. I was waiting in line for the pharmacy to get my boyfriends meds for his foot. The woman in front of me is sniffling and sneezing and picking up meds for 5 people In her family. I finally get a glimpse of her face and she is not wearing a mask. I say something to the pharmacist. She says to me I saw that but there is nothing I can do. Of course there is something you can do, refuse service and tell the woman to get out of the store. Not only are you risking my health, but that of yours and everyone else who comes to that counter, and the people we come in contact with. I don’t care if it’s covid or the flu. I guess she didn’t get the memo that we are in the midst of a global pandemic. I will be calling a manager tomorrow.
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December 2020 by Sam P.
If I could leave 0 I would. My mother in law just came back. Every year we place an ahead order for shrimp and we did the same this year yesterday with a coupon from the paper. When she got there the gentleman multiple times said "listen lady we don't take preorders" "listen lady if you want fresh seafood go to Florida" They ended up honoring the coupon and sent her to customer service who told her to "hush up" after taking 3x to ring up the shrimp. Are you serious?