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March 2023 by Benjamin H.
The only reason they get 2 stars is because of convenience......This place needs a complete overhaul on Customer Service. The deli staff is the worst. I have stood at the counter for 5-10 minutes and get completely ignored. Btw, I was the only customer standing there. I will start driving to Harris Teeter or Giant from now on.
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November 2022 by Katie R.
Update: the store contacted me on yelp and wanted me to contact them on their website. I never could find a way to do that and I have a couple of degrees! I have already reported these items to management on multiple, multiple occasions. Only get attention on yelp. And since I'm on a roll, absolute worst Starbucks ever. Drinks are not made properly and barista has a terrible attitude in front of customers and to other employees. Machine is broken a lot. Because this store is the closest and in the middle of a subdivision we can't avoid it all the time, but we try hard. Lots of items expired, you really have to pay attention. Beer cooler has been running hot for TWO years and has mold. The store is very dirty if you look underneath and behind things at all. Service is good, but it takes more than that to run a store. Always smells heavily of seafood. Gross.
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September 2022 by Gabby H.
I have been shopping at this store for over 10 years, and today I experienced the worst customer service I've EVER experienced. Upon stopping for gas on my way to work, I was informed of a system issue with the pumps and payments must be presented inside. That is not a problem, I completely understand that technology decides to act wonky whenever it wants. I am young and have never paid for gas inside before, so I wasn't quite sure how it worked. Instead of walking me through the process or just simply being decent, the cashier at the time berated me in front of a line of other guests. I have worked retail and I would NEVER speak to a guest the way he spoke to me even if the guest is being rude to me, which was not even the case here. I accidentally said the wrong pump number because as I said I've never paid inside and didn't think to look before going inside. This cashier proceeds to say the correct pump number while also mumbling under his breath and saying I got the number wrong. If you know what pump I'm referring to why go the extra mile to make a guest feel dumb? A simple confirmation of the correct pump number would've been fine. He was then rude about every single thing to follow: the amount I'd like to pay, my Safeway rewards number, etc. I put in my number way before he asked because as I said I shop here often, and apparently the system was being slow. He proceeds to rush me to put my number in after I told him I already did. To have a man probably 3 times my age speak to me that way is extremely disrespectful and just plain uncalled for. Then when I called the store, the "manager" just talked over me and didn't even hear my concerns. I go to this location at LEAST 4 times a week and the employees are always amazing. This really just disappoints me and makes me not want to even shop here anymore.
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July 2022 by Charles Z.
I love this Safeway!! I've been shopping here since they opened, I drive right past several other grocery stores on my way as I much prefer this store over them.. clean, well stocked and prices are comparable most.. DON'T believe the other BS reviews, not a true representation of this store.
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July 2022 by Kimberly H.
I've live near Safeway and shopped there for years. Lately, the prices have gone up a lot, more than other stores and the customer service has gone down. There are some cashiers that are nice and a couple of Supervisors but some Cashiers there are not friendly, don't say Hello or Thank you, and act like they don't want to be there. There is a young man who didn't have a name tag on. I dread having to go to his line and only do when I have to. He handed me my change. I said thank you. He said nothing. I was struggling to get my heavy groceries in my cart and he didn't offer to help.
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January 2022 by Mike Allen
They need to be more on top of expired products. Went to get some French's toppers and they had expired in September of 2021. Rotation is also an issue since the ones on the back of the shelf expired in May of 2021.
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March 2021 by Datt Prem
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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February 2021 by Bridgete Newman
Not so great experience I just had. I was waiting in line for the pharmacy to get my boyfriends meds for his foot. The woman in front of me is sniffling and sneezing and picking up meds for 5 people In her family. I finally get a glimpse of her face and she is not wearing a mask. I say something to the pharmacist. She says to me I saw that but there is nothing I can do. Of course there is something you can do, refuse service and tell the woman to get out of the store. Not only are you risking my health, but that of yours and everyone else who comes to that counter, and the people we come in contact with. I don’t care if it’s covid or the flu. I guess she didn’t get the memo that we are in the midst of a global pandemic. I will be calling a manager tomorrow.
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December 2020 by Sam P.
If I could leave 0 I would. My mother in law just came back. Every year we place an ahead order for shrimp and we did the same this year yesterday with a coupon from the paper. When she got there the gentleman multiple times said "listen lady we don't take preorders" "listen lady if you want fresh seafood go to Florida" They ended up honoring the coupon and sent her to customer service who told her to "hush up" after taking 3x to ring up the shrimp. Are you serious?
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July 2020 by Ah F.
No safety precautions and no enforcement , people without masks walking in store , when I asked cashier , her response was, yes they allow asthma patients and heart patients with no masks . Management should consider safety and health of customers as priority without letting everyone and anyone in with no masks .
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July 2020 by A S.
It's the worst grocery in the area. First, bought expensive organic eggplants, and next day cut them open to see all of them rotten. Safeway did not accept return because of a nice excuse - COVID-19. When buying bakery from them make sure you do not eat somebody's hair inside. There are many other examples but do not waste my time. Stop going there, help to close it, and get something like Trader Joe instead. The community deserves a better grocery than this.
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July 2020 by Gaby R.
It's a good store overall but there is one specific employee that has a major attitude and is very rude. I'm very unsatisfied with his customer service. He seemed so angry, and he didn't even tell me my total at the end and i just straight up handed him my money. I'm very disappointed. I was very unsatisfied and i would have straight up just left without purchasing anything but I didn't wanna be rude like he was. I expect better customer service from him in the future considering he is only what seems to be a teenager. The entire store is basically run by men. I find that very sexist but I guess that doesn't really matter, other than the fact that all the teenagers working there are really crappy workers. But overall it was a pretty good experience. I went to Starbucks after and the service there was much better. I would also like to point out that I can't order ahead or in advance from Starbucks so that's pretty upsetting considering it's my local Starbucks near me, but I guess it's okay.
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May 2020 by Rechelle Ragans Estep
Glad they are open but wish they would at least wipe the key pads after each customer...especially sine they have someone just standing there talking.
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March 2020 by Toni Heitzmann
Friendly and knowledgeable staff make all of the difference . Managers go the extra mile to see that needs are met.
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January 2020 by Kiara N.
I typically don't review places like a grocery store, but I was quite pleased with my experience at this Safeway. I'm an out-of-towner and instead of wasting time reading signs and going up and down aisles guessing if my item was in that aisle, I asked every employee I saw. And to my surprise, they were able to tell me exactly where everything was! Typically, I go in the store and ask where things are and I get the "I don't work in this section" which annoys the f* out of me, so that's why this stood out so much. Kudos to this Safeway staff!
