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September 2023 by Matt Dean
Had a great rental experience here!
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July 2023 by Tim Duer
Dukes was a frequent visit during our family Lake Anna trip, and every stop by was great. Every stuff member that we were in contact with had a positive impact.Huge shout out to Harrison in the repair shop for emergency jet ski help. And Ms Judy was incredibly accommodating. Overall a phenomenal little marina; well run and friendly.
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July 2023 by Brigitte Sills
Had a fun in the sun with a boat rented from Dukes!!! The boat was clean and in good condition. Easy to drive. Friendly staff.
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June 2023 by Nicholas B.
Dukes Creek Marina is the way to enjoy your summer for any special occasion!!! They are super professional and have outstanding customer service. I have been going to Dukes Creek for over 15 Years. Every time is always the best! The boats are always in excellent conditions and well maintained. The front desk and deckhands are super friendly and very informative. I will try to sneak another trip in before the season ends. Thanks for an amazing time always!
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June 2023 by Alicia S.
Had such a great experience with Duke's Marina we came in from California and rented a boat from them for the last 2 days and they were so accommodating and friendly. If you need a boat or some good ice cream or pizza this is your place see you next time.
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June 2023 by Jeff S.
Been storing our boat here for a year. Most of the staff at the marina store are good. Some of the younger summer help need to focus on customer service and how to interact with customers. A little too interested in themselves. The shop is fantastic! They have worked in our pontoon and jet ski. Very friendly and diagnosed problems quickly. Good turn around. Zach in the shop was great!
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June 2023 by Stephanie L.
Front and back door doesn't lock And we had an Infant aboardBack storage unit broken as soon as we boarded they CHARGED US for the broken partAnchor doesn't keep us in place, causing us to drift and almost hit other boats Speaker broken/stop working as we were use itBoat slower than usual, doesn't go fast, recalibrate speedometer HIGHLY recommend sturgeon creek!!! Best service!!! Nicer/cleaner boats!!! DO NOT go to dukes creek. After called 15 mins boarding the boat and we told them about all of the above issues, they still charged us full price, charged for replacing parts we never broke and never offered any sort of discount for the inconvenience. There is sturgeon creek and lake Anna water boats that offer WAYYYY better boats/services. Save yourself the hassle!! Boat was also dirty , needed to be hosed down throughly
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June 2023 by Chloee Kelley
Horrible place of service. My step dad had a medical emergency when our boat broke down, so when someone else helped him we called this place. They already had us ready to be towed but then told us we can’t be towed cause we were too far away. They left us in the hot sun with a boat that wasn’t working with two babies. We had to get help from some very nice bystanders to help tow us to get the babies out of the sun. Very horrible experience. I highly do not recommend this place at all.
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June 2023 by no ke
Dukes Marina is horrible and I wouldn’t recommend their business to anyone. After a perfect boat day our boat suddenly broke down. After calling around Dukes agreed to send someone out to tow us back. In the mix of all of this my father fell off the boat and required immediate medical attention, thankfully a bystander took him ashore so the ambulance could help. As soon as Dukes got there a young boy hooked our tow line up and was getting ready to leave and suddenly his boss called (the woman who manages there) and he unhooked our tow line to leave us stranded. Keep in mind there were two infants on board under the age of two, stuck in the middle of the lake with no way to get ashore. Thanks to some great boaters they were able to pull us ashore to high point marina who offered us food, drinks, and a cool AC for free. Take your business to High Point Marina where they care about their customers. Dukes has no compassion and is horrible at running a business.
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June 2023 by Julianne Tate
Best place on the lake, super awesome people and service ?
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June 2023 by Chloee K.
Horrible place of service. My step dad had a medical emergency when our boat broke down, so when someone else helped him we called this place. They already had us ready to be towed but then told us we can't be towed cause we were too far away. They left us in the hot sun with a boat that wasn't working with two babies. There was another marina not even 10 minutes away and they still left us. We had to get help from some very nice bystanders to help tow us to get the babies out of the sun. Very horrible experience. I highly do not recommend this place at all.
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September 2022 by Justin Grant
The absolute LAZIEST and rudest people I've ever met! I've been at Lake Anna for two days. Since I arrived I've heard about how awesome the ice cream is. We've boated over twice to try it out. Yesterday we arrived 10 minutes after they closed. COMPLETELY our fault!!Today we made sure we arrived before they closed. 4 girls were sitting behind the counter doing absolutely nothing. I asked if anyone was working the ice cream station to which I was informed they had cleaned and closed "the kitchen". To clarify, I asked "you mean you cleaned the SCOOPER??" Their response was a snarky "YUP!"To be fair, if one or two people had been working and in the middle of 5 different things I'd have said "Fair enough". But 4 people sitting around doing NOTHING who can't scoop ice cream is just plain ridiculous. I hope the owners see this and start laying some people off. Clearly they're over staffed!I am not accustomed to submitting bad reviews. I love good customer service! Last night I went out to eat and overheard a waiter tell the bartender one of his tables with a $200 tab didn't leave him a tip. The kitchen had been REALLY backed up. Not his fault. We waited an hour and a half for our to go food. He came back multiple times with a great attitude and a smile. I left him $40, in addition to tipping our bartender, to prove a great attitude and hard work always pays off. He didn't serve us one drink or meal! The marina could learn A LOT from him!!!Oh by the way... the AWESOME ice cream we heard about at the marina was HERSEY'S ice cream. Great brand. Pick up at your local Food Lion and call it a day!
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September 2022 by Don Pavlik
My vacation was saved by the awesome service of Harrison in the service department. I was visiting Lake Anna with my grandchildren and we weren't able to explore the lake or go tubing because my Yamaha motor on the pontoon boat was overheating. I spoke with Harrison in the Service dept and told me to bring it over. He quickly diagnosed the issue and replaced the water pump (impeller) that had failed. I was back on the water quickly and the bill was more than reasonable. He literally saved our vacation and I am extremely grateful. Thanks again Harrison! A++++++
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September 2022 by Mark Miller
Friendly and professional service. The boat we rented was somewhat gutless (not their fault). When the boat failed later in the day they towed us in and made things right. What a business does when things go wrong says much more about them than anything else. In my book these guys are very caring about their customers and their reputation. A+
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September 2022 by Andre DePaula
Absolutely the worst customer service and worst run business I have dealt with in a while. While staying at lake Anna we called dukes to rent a boat and provided an address of where we needed the boat. They checked the address and confirmed the booking. Come to find out we were actually on a part of the lake that did not have access to the side of the lake where Dukes is and thus couldn't get the boat to our house. When we tried to get a refund, they were extremely rude and unapologetic for their mistake. I was eventually able to coax a refund minus a "$20 processing fee" - what a joke. Come to find out, they charged me again after asking for the refund, so I paid double plus a $20 fee... complete scam and scummy business! STAY AWAYThey are clearly hurting for business and need every penny they can get, but here's some advice: treat your customers right and you will gain more customers and perhaps even some repeat business!
