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April 2024 by Andrea Neyland
The associate Ebony was very knowledgeable, efficient and friendly. She help me choose a new phone, answered questions and set it up.
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February 2024 by Peter Popeck
Buyer beware! Was told I would receive trade in value (350.00) for phone if screen repaired and turned in to store within 14 days. Returned on the 13th day with repaired phone for trade in and was told they were mistaken and that they would not honor their promise for trade in. I then returned the new phone and was charged a $55.00 restocking fee. Personnel not well trained (Z. Thomas). Manager (A. Peay) exhibited little to no customer service skills. Rude, took no accountability and never apologized for inconvenience. Combative. When told he was rude, he became defensive and mentioned I was trying to "pull him into something he had nothing to do with". No empathy, no acknowledgement. No accountability. I will never go back.
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December 2023 by Barry S
Jes the store manager was exceptional. We got a phone elsewhere and Jes had to correct their omissions.
She was very knowledgeable, professional and helpful. We would not have been able to function without her assistance. We should have come to this store and Jes from the beginning.
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December 2023 by Sushma Goel
Great experience never I have so good experiences in this store
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November 2023 by Barry Saffran
Jes the store manager was exceptional. We got a phone elsewhere and Jes had to correct their omissions.She was very knowledgeable, professional and helpful. We would not have been able to function without her assistance. We should have come to this store and Jes from the beginning.
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September 2023 by Elaine Ferris
Staff member and her trainee helped me with my problem quickly and in a professional, friendly manner. Good store on Burke Centre Parkway.
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August 2023 by Michael Tomasek
Great place to do busniess
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July 2023 by Suzanne D.
We were misled and then lied to about a special promotion for Apple Watches. Without asking us, they added additional phone lines and insurance coverage to our plan. When I later called to ask again at the Burke store about this insurance plan, I was told that they "had to add that, and the customer needs to remove it". I then called the AT&T Corporate store and was told that was NOT correct. Very frustrating for us to have to take extra time to resolve these issues. Will not make that error again and will only shop at the Corporate AT&T store at Fair Oaks Mall.
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December 2022 by Saurav Shrestha
These guys are the best. Very helpful, very friendly, super fast.
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December 2022 by Jorge L Vilanova
Every time I go to the store, door always locks the employee inside and put temporary sing out for lonche, the attention always trying to get you and something I don’t even need to have extra money
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November 2022 by Theresa Simonds
I stopped by store at 640 pm on October 18 and door was locked. I looked at hours and they close at 7. Started to walk away and then look back and see person emerging from back room so walk back thinking they will let me in. When they see me they hightail it back out of sight. I then walk away again and sure enough the person emerges from hiding. I knock on door and they see me and quickly head to room in back of store.Been a customer with 3 lines wireless with AT&T since 2006, disappointing to be ignored. I would have understood if he told me it was late and make an appointment another time.
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November 2022 by Khalid Soliman
Alexis provided us exceptional customer service - his level of knowledge of AT&T plans and deals as well as of the phones themselves was phenomenal!UPDATE:Back again 7 months later, and Mike T provided me amazing assistance with a difficult issue I was having with my iPhone 13 today, he was awesome!
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November 2022 by Kade Heilman
Mike was the best!!! Exceptional service by Mike! Friendly, Nice, and extremely educated on what AT&T has to offer.
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August 2022 by Sasko Kirovski
Perfect staff
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August 2022 by Steven Webster
Fast service. Knowledgeable and friendly staff.
