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September 2024 by Bubbles Teach
Kai did a beautiful job on my daughter’s highlights. She can’t wait to go back and see Kai again!
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October 2023 by Karen H.
Made an appointment with Makayla on September 22nd for 9 am on Oct 20. When I call for directions she was rude. As I arrive at salon she says I never confirmed. In looking back over texts I said ok. To me that is confirmation.
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June 2023 by Peggy D.
Lisa and her staff are the best! I always feel welcomed there, prices are clearly described and I receive great service. Thank you, Lisa!
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June 2023 by Tina W.
Lisa (owner), My husband has worked customer service for the better part of 20 years. This is not just a situation of he said / she said. I provided a picture of the hair and Dominique conceded over the phone that the price was provided AFTER the style was complete. The right thing to do, as an owner, would be to acknowledge the misstep and provide something to make it up to the customer. There are several "red herrings" in your response so let me bring you back to the main 2 points: quality of the style and taking advantage of a young person. Quality: Using your updated information. I draw attention back to the picture on the same day of the style and now ask, "This is a $568 haircut?" There is no hint of professional styling here. The hair barely looks like there was a little 'sun-in' on her ends. Please see the attached picture what it should have looked like. Frankly, this doesn't look like a $30 style. It looks like it was a rush-job completed by someone with little to no experience. The trim should have been at the beginning NOT after the balayage - since that means Ingrid removed some of the treated hair. My daughter asked for an inch to be taken off and the bottom rounded. However, nearly 2 inches were cut off and the hair is NOT rounded at the bottom, like she asked, it comes to an off center point (see pic). Again, I ask "this is a $568 hairstyle?" Taking Advantage: You seem to have concentrated on assessing the full cost of the actual style rather than how the up charges were applied without the express knowledge of the customer. Dominique already confirmed this point with my husband when he called. So, outlining your costs as if the quality justifies those cost does not discount that my daughter was not expressly informed that the price would more than double until after the style was nearly complete. It comes down to communication. Any responsible business would clearly illustrate how much more expensive instead of just stating a service "will cost a little more." My point about her being young was that a more mature, savvy person would have been more wise to your subtle con, asking "how much more?" when Ingrid was intentionally vague or just lazy to get the price. Again, Ingrid provided a partial consultation focused on color with little regard to price only providing a $352 price tag AFTER the style was being finished up. 1. Retrain your people on the parameters of a consultation. 2. Train them on the proper order of styling so you are not wasting product on hair that is then cut off to decorate your floor. 3. If you want to do what's right here, you would honor the $140 initial estimate plus $20 which would be in line with what Ingrid said, "the balayage will be a little more." 4. As far as the lack of tip, are you really highlighting the lack of a tip when both the quality and the way Dominique and Ingrid handled the situation warrants a tip? Entitled much?
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June 2022 by Andrew Cochran
I've known and come to Zohre & Ruth for 25 years and they're great additions to BSD. Nice people throughout, great location.
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June 2022 by Andy Cochran
I've known and come to Zohre & Ruth for 25 years and they're great additions to BSD. Nice people throughout, great location.
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April 2021 by Helene Jankowitz
I am always pleased with my time at Shear Design. Ultimate professionals from the reception desk, the shampoo people & the hair stylists. And during the pandemic the owner has made everyone feel safe & stay healthy.
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June 2020 by Francesca Hanley
Every stylist is professional and nice. They listen to the customer and the results are amazing!
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October 2019 by NA Sound
Drove across town for a speciality product only to get to the door and see they closed 40 minutes early...
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October 2019 by Lanchi Nguyen
Friendly, great service
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August 2019 by Janet Hite Weaver-Dull
Experienced top-quality stylists. Very friendly and goes above and beyond with customer service! Highly recommend
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July 2019 by Ellen R.
By shear Design is a nice place to get my hair done. My stylist, Karen is lovely and my hair always turns out great. The salon is on the more expensive side but the hair cut is high quality. I always enjoy the scalp massage, and the luxury feel of the salon. By shear Design is a nice place for hair.
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August 2018 by Karyn Edwards Niles
Always a great experience!
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March 2018 by Richard G.
We finally found the perfect hair salon for our family. We were looking for a place closer to home and after visiting a few other salons we decided this was the one for us. They provide terrific advice, listen to what you hope to accomplish and the results are exactly what you expect. I didn't have to wait a week or two for my hair to grown out to be comfortable with my new hair cut. It was exactly what I wanted from day one. Although I am glad this is a local shop. Knowing what I know now. It would be worth the drive if it was farther away. It's the kind of salon that will make you feel like you have been a long time customer on your first visit.
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January 2018 by Jim VanDyke
Long time client...great place
