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“Had a problem with my ATM card. I went to this Branch on a busy Memorial Day weekend and found two very cheerful staff members ready to help me; both very interested in solving my problem. As other members were filing in, they quickly served them as they took time with me to solve two issues with my online and ATM issues. Was very impressed with their efficiency.”
“Chintha helped me get a business account opened and a loan for my car. Some of the things she wasn't sure how to do properly since i had specific needs, but the rest of the staff were very helpful and all worked together to make sure we got it done. it was a true group effort and the vibes there were very positive. i would say it had the most camraderie of a bank i have been to and good music too.”
“I highly recommend going to Odilia Ventura. She’s very professional, attentive, and an absolute sweetheart. She helped with my credit application & I'm incredibly grateful and happy. Thank you!!”
“Update: These guys really care! I originally was frustrated by their UI but these people want to improve constantly! I am thoroughly impressed by these folks. Really fantastic customer experience.”
“Our experience with CUMA was outstanding. We worked with 5 separate banks to refinance our home, and none of the others came close to matching CUMA in customer service or rates. Our loan officer (Damion) and processor (Jacqueline) were courteous, helpful, and responded quickly to my many questions and requests. And most importantly, we got an absolutely killer deal on our refi, both on the rate and closing costs.”
“I had an excellent experience refinancing my vehicle here. Patrick was exceptionally helpful throughout the entire process, answering my questions and ensuring a completely smooth transaction from start to finish. Thank you, Patrick, for the five-star service! 👏”
“Juan Helguero is extremely helpful and has assisted with so many questions for multiple years! My experience here has been wonderful! He should be a manager here!”
“I have been a PenFed customer for over 2 years now. The culture is all about customer service and it shows in the quality and value of the products they offer.
As I learn more about their products, I find better ways to manage my money and save more.
Thank you,
Gonzalo”
“Jessica at Vienna Branch are very professional and knowledgeable.
I hope when I came back next time I could say the World Cup on TV while I'm waiting...”
“I needed a Medallion Signature Guarantee and the manager was awesome. I expected it to take some time but it took 5 minutes. I had enough paperwork with me. Thank you AFCU!”
“I'm very happy banking with Truenergy federal credit union
Jennifer, Monica, and Gloria ware
Always return my phone call and also help me over and over process my personal loan
Outstanding service
I have been a member since 2015”
“I had the pleasure of working with Celeste Riley and Elizabeth Maryam at my bank, and I must say they both exceeded my expectations. Their dedications and willingness to go above and beyond to assist me were truly remarkable. They were not only professional, but also displayed exceptional customer service. I appreciate their commitment and the outstanding support they provided. They are a valuable asset to the bank, and I highly recommend their services to anyone seeking assistance.”
“Friendly and knowledgeable employees.
Young man behind opening glass office always great customers with a smile. Always willing to help. Thank you PWC employees credit union.”
“My experience with the works is very good they are very nice and helpful, I went with my family to open account for each of them it went smooth thank u guys so much for the hard work.”
“My wife and I feel inspired & encouraged about our financial future with PenFed as we strengthen our credit profile and build our nest egg for the foreseeable decades to come.”
“I had to open several accounts for myself and my children and Jeff A.-C. was helping me; throughout the whole process he was extremely helpful, professional, and knowledgeable. He guided me through what would work best for my situation to which I am very grateful! This location will definitely become my home branch.”
“Patty, the manager, is super friendly, personable, and helpful. My boyfriend set up an account today and it was the most seamless experience yet. Great job, Navy Federal!”
“Tim was very efficient and helpful. They asked me questions to make sure I knew my options, walked me step by step, provided advice that was really comforting to have given to me. Thank you for making my day lighter with your excellent customer service!!”
“A very professional place with very helpful and patient staff.The one big thing I appreciate about Apple Federal Credit Union (AFCU) is that they have a very smooth and reliable process which is customer-friendly and easy to follow.You can make sure that your needs are taken care of in the fastest and most convenient way.Thank you AFCU. ??”
“I was in the area this morning, first time coming to this one, when I looked it up I saw all the bad reviews and got kinda nervous about going in. But I did, and I’m glad I did. They were so nice and helpful, specially Soledad. Now that I think about it, I’ve never had a bad experience at any of the other Navy Feds.”
“Free checking meaning anyone who has a check g account do not have to have money in the account it is free. PenFed has excellent low interest rate for auto loan and mortgage loan.”
“The teller and manager are nice. There's free parking in the FCPS garage. Take the elevator to floor 1, and then towards the back and a left down a long hallway.”
“Excellent Service from Bruno D. Valencia and
Dayvon Butts
I want to share my deep appreciation for two outstanding employees at Apple Federal Credit Union: Dayvon Butts and Bruno D. Valencia.
I recently went through a very difficult time after losing my father. I was overwhelmed emotionally and extremely stressed about managing my finances, dealing with loans, insurance, and overseas transactions. My account was locked due to some extra payments I made, and I couldn’t access my money either here or abroad.
Before speaking with Dayvon and Bruno, I had talked to many other people who didn’t seem to care about my situation or listen to me. But Dayvon and Bruno were different. They were respectful, patient, and genuinely caring. Even though they had to follow the bank’s rules and couldn’t change certain policies, they never made me feel dismissed or unimportant.
They spent almost two hours with me, talking through every detail, going back and forth with the manager, and trying everything possible to help resolve my situation. When they couldn’t solve it entirely, they made sure to transfer me to the right person instead of just ending the call or leaving me frustrated.
They showed true professionalism and empathy, even when dealing with a customer who was emotional and upset like I was. I want their managers and the bank leadership to know how valuable Dayvon and Bruno are. They represent the best of Apple FCU’s commitment to serving customers with respect, knowledge, and kindness—even during very stressful situations.
Please recognize them for their excellent work.
Thank you,
Amy”
“I'm not sure which department is appropriate to send this note to. If this is incorrect, please forward my note to the right person.I am writing to commend Doris Re. My wife, Joy, has been a member of HFCU since around 1970 and we have never met an individual who has been so knowledgeable, attentive, responsive and courteous to our needs and questions as Ms. Re.Others have tried to help but have often had to transfer us to one or another more experienced person. When we reached Ms. Re, she not only was able to answer our questions immediately, or refer us to the appropriate person (who answered us right away), but made very educated suggestions about how to transfer some of our savings into accounts with better returns and do the actual transactions for us.I understand Ms. Re has been ill for a while. When we attempted to contact her and were unable, we felt very much at sea. When her health improved, she contacted us and took care of our requests right away.We hope she will be better soon and be able to continue for many more years with HFCUShe is so good and should have a well-deserved raise!Sincerely, Michael and Joy Greene”
“The building is very attractive and the agents are very helpful in fulfilling your banking needs. AFCU are very profective with your accounts. They have ways of making sure it is you.”
“Navy Federal Credit Union was able to notarize documents and provide other services I needed on a Saturday. I was very satisfied and happy with their services especially during a weekend day.”
“⭐️⭐️⭐️⭐️⭐️
I want to give a special shoutout to Denise from the Virginia office at Navy Federal. I spoke with her on September 12, 2025, at 10:01 PM Pacific Time, and she gave me excellent support during my loan application. She was professional, respectful, patient, and very helpful… Denise made everything easy and stress-free. She is truly a blessing to the team. Thank you, Denise — may God bless you for the amazing work you do.?
– Muhammad Ibn Abdullah Al-Hashimi, Member (Pacific Region)”
Open 24 hours
1007 Electric Ave, Vienna
Credit Unions
“I had a complex issue with my credit card account involving a posted statement credit that I couldn’t initially understand. I spent quite a bit of time on the phone reviewing my transactions and payments, and the manager I spoke with—Ron—handled everything with incredible professionalism and patience.
He calmly walked me through all the numbers, helped me understand how my payment interacted with the posted credit, and gave me the time and space to verify the math myself. Even with the many details and calculations, he stayed focused, attentive, and respectful throughout the entire process.
I really appreciated his transparency, willingness to explain, and the fact that he never made me feel rushed or frustrated for asking questions. By the end of the call, everything was clear, resolved, and I felt completely confident in my account. This level of service deserves recognition. Thank you for going above and beyond!”
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“The manager and staff of the Burke Branch have always been friendly, knowledgeable and helpful. I have been banking there for years and have never experienced anything but exemplary service.”