Credit Unions in Fairfax, VA

“Chintha helped me get a business account opened and a loan for my car. Some of the things she wasn't sure how to do properly since i had specific needs, but the rest of the staff were very helpful and all worked together to make sure we got it done. it was a true group effort and the vibes there were very positive. i would say it had the most camraderie of a bank i have been to and good music too.”

“Our experience with CUMA was outstanding. We worked with 5 separate banks to refinance our home, and none of the others came close to matching CUMA in customer service or rates. Our loan officer (Damion) and processor (Jacqueline) were courteous, helpful, and responded quickly to my many questions and requests. And most importantly, we got an absolutely killer deal on our refi, both on the rate and closing costs.”

“Juan Helguero is extremely helpful and has assisted with so many questions for multiple years! My experience here has been wonderful! He should be a manager here!”

“I was in the area this morning, first time coming to this one, when I looked it up I saw all the bad reviews and got kinda nervous about going in. But I did, and I’m glad I did. They were so nice and helpful, specially Soledad. Now that I think about it, I’ve never had a bad experience at any of the other Navy Feds.”

“Excellent Service from Bruno D. Valencia and
Dayvon Butts
I want to share my deep appreciation for two outstanding employees at Apple Federal Credit Union: Dayvon Butts and Bruno D. Valencia.

I recently went through a very difficult time after losing my father. I was overwhelmed emotionally and extremely stressed about managing my finances, dealing with loans, insurance, and overseas transactions. My account was locked due to some extra payments I made, and I couldn’t access my money either here or abroad.

Before speaking with Dayvon and Bruno, I had talked to many other people who didn’t seem to care about my situation or listen to me. But Dayvon and Bruno were different. They were respectful, patient, and genuinely caring. Even though they had to follow the bank’s rules and couldn’t change certain policies, they never made me feel dismissed or unimportant.

They spent almost two hours with me, talking through every detail, going back and forth with the manager, and trying everything possible to help resolve my situation. When they couldn’t solve it entirely, they made sure to transfer me to the right person instead of just ending the call or leaving me frustrated.

They showed true professionalism and empathy, even when dealing with a customer who was emotional and upset like I was. I want their managers and the bank leadership to know how valuable Dayvon and Bruno are. They represent the best of Apple FCU’s commitment to serving customers with respect, knowledge, and kindness—even during very stressful situations.

Please recognize them for their excellent work.

Thank you,
Amy”

“The building is very attractive and the agents are very helpful in fulfilling your banking needs. AFCU are very profective with your accounts. They have ways of making sure it is you.”