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February 2024 by Ronald MacDonald
My daughter an I went here and I waited about 15 minutes for my cappuccino. When I asked about it they had forgot to make it. It tasted bad.
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February 2024 by Paul Ferrer
My delivery service never brought my items but confirmed delivery. I called Dunkin and they said I could pickup my order and they even offered to make it fresh, which I declined. The lady I talked with on the phone and in-person was very nice, but I didn't get the name. Maybe a manager? Thank you!! Hope your supervisors get word of your excellent service.
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February 2024 by Dark Devil
The red hair girl was very very rude simply asked her if there’s any way she can make my coffee a little hot and she told me to throw mine away and she’s gonna make another one, told the women in the front register who clearly told the red head that you can not remake a drink and i went and told that other lady that she told me to throw away my drink and i paid for that. After that the red head started being very rude and disrespectful and was using bad words for me again and again, would definitely not recommend this place at all it’s terrible to another level.
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January 2024 by Ceuu
This location has become consistently bad. The donuts are often stale, and the coffee drinks are flavorless. Three times in a row now, I don't even want to drink what I received. The prices on most items are higher than at the next closest Dunkin (with the exception of some sandwiches), which makes the poor quality especially annoying.
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January 2024 by fatima hashimi
This is the 2nd time I’ve given this location a chance usually I go to Starbucks because it’s never a waste of money because the coffee is always good and the customer service is top tier. This morning I went to dunkin and ordered a drink and to my surprise they made the wrong drink, I had informed her that I ordered it iced and not hot and she stood there with a pause giving me a “look” then slams the window comes back hands me a watered down drink… I’m 100% sure she just dumped the hot latte over ice and just brought it back. Don’t go to this dunkin. Starbucks is across the street you will get better service and drinks that actually have taste.
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December 2023 by Mia J
I love Dunkin but this locations customer service is terrible . I waited in line for a few minutes while on a phone call. When I approached the counter to order I put my phone conversation on hold and confirmed my order with Maria. Everything in my order was correct minus the coffee that didn’t have the requested syrup. Whoever made my coffee was polite and told me she will fix it no problem. Maria made her way towards me and said “You are too busy on the phone and talking too much”. Instead of minding her business she decided it was a good idea to go out her way to disrespect me and be rude. If you’re having a bad day don’t take it out on others especially when you made the mistake of inputting my order incorrectly. The girl that kindly fixed my coffee apologized multiple times. I appreciate that but this is inexcusable.
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December 2023 by Michelle Bond (CoffeeBreak)
Love Dinkin'.This location-not so much. I've been twice in a 3 month time frame. Both times they didn't have Old Fashion donuts EARLY in the day.Things happen, but they were rude the 2nd time around.
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December 2023 by Rubeena Bhamra
Manager was an absolute POS. I showed her and another worker that I had a free coffee redeemable for my birthday and she told me I have to be a member on the app (which I am) and I was having trouble finding out how to redeem it. She refused to show me and kept insisting I pay for the coffee, so I left. The entire time she had this stone-cold look on her face and came off as completely heartless.
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November 2023 by Rae Whyte
I ordered a bagel, muffin, and coffee through the app. When I got home I realized I didn’t have my muffin. I called to either get a refund or be told I could come in and get it and I was told it “wasn’t her problem” and then she hung up on me.
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October 2023 by Dennis Kwiatkoski
All was well the experience was not bad The service was nothing special but adequate.
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October 2023 by Dre
Not open at 5. It’s after 5. No one doors locked. Unfortunately
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October 2023 by Kristine Canada
This location is busy for the area. Could use little face lift. Maybe add a more cozy environment to chill and sit a bit to study. Since we are close to Starbucks.
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September 2023 by Lisa Miller
I ordered a hot latte and got cold one. I ordered toasted English muffin it was practically raw. Would not go back
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September 2023 by John J.
The food is OK, but the customer service is really poor. The employees need more training and that sometimes takes the experienced workers away from the cash registers and customers. Too bad there isn't another DD around me.
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September 2023 by Alabaster Box Candle Co.
For starters I am posting this picture to show proof that almond milk can be added to an iced cappuccino upon request. I drive twenty minutes from nearby Dunkin Donuts that is three minutes from my house, due to the wonderful customer service experience that I’ve received from the two young ladies that work at Burke Commons. The last two times I’ve had the rude Philippine older lady who was just down right nasty and this morning put the icing on the cake! A iced cappuccino with almond milk is my regular breakfast choice for me, and never did an issue of almond milk not being allowed in this coffee started until she came in the picture. I told her twice I’ve had this with no issue and she blatantly told me NO the location doesn’t do it. So I drove up to the window and she was nowhere to be found. I drove eight minutes up the road and asked for almond milk and it was given without issue. Lady, if you didn’t have it or place the order to be delivered then say that. Yet to be rude on both occasion really speaks volume of you not being customer-centric. I will no longer come there if she is working that shift. She is disgusting ?
