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February 2024 by Crismael Ortiz
Excellent service given by Andrew and Parker at Enterprise. We know customer service and would rate their out-of-the-way assistance as platinum level service. Their communication and can-do attitudes made this a pleasant experience. Their collaboration with us and the autobody shop (Caliber Collision) provided ease of transition as our vehicle was repaired. Great job, guys!
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February 2024 by Rich Winsor
Very responsive and seamless when I needed a car as mine was being repaired. Thank you for outstanding customer service!
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February 2024 by Paul Pflieger
Scheduled a last minute rental at the Burke Enterprise location on a snowy weekend. The staff at pickup were knowledgeable, professional, and efficient (big shout out to Andrew). The SUV I got was in great shape and drove as expected. I will definitely be returning the next time I need a rental!
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February 2024 by Ariel Antons
Clean, well maintained, extremely friendly management and customer service.
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January 2024 by Luna Bell
Awful experience with Andrew and Parker. Terrible customer service and was totally misled by both of them. Choose another location if you value competence and honest.
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January 2024 by Joey Robinson
Totally waste of my time
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December 2023 by Jonathan Mendoza
The folks at the Burke location are attentive, considerate, and friendly. They are a pleasure to do business with.
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December 2023 by Chris Skalski
Everything went smoothly. It was a long term rental with Geico during November. The final drop off showed an exceptional employee. He was alone on a Friday afternoon and never lost his smile or his cool. I don't remember his name. But his positive actions caused customers to want to help him. Instead of getting upset, we organized; and that helped us all. I returned it the last Friday of November. THANK YOU ENTERPRISE ?
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December 2023 by Leopold Stotch
Guy at enterprise claiming I brought back the vehicle damaged when the guy who first lent it to me must have missed that spot. Unbelievable. I barely drove the vehicle due to having a concussion and would immediately contact them if I had caused any damage. I believe he was just trying to find something to charge me for. Absolutely ridiculous
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November 2023 by Nicole Puddy
The Burke location for enterprise is one of the best I’ve been to, especially in the northern Virginia area. Andrew is phenomenal! He is so kind, positive, and really does an amazing job making the whole process smooth and easy. Excellent communication and worked with me to get me the right car on 2 different occasions throughout my rental car process. I also was in contact with Parker who assisted as well. Also very friendly, upbeat and extremely knowledgeable. Both of them provided the upmost customer service and when I say renting a car was never so easy / no headache at all I mean it. Highly recommend renting from this location! I have 2 other locations closer to me and I will always drive the extra mile to go to the Burke location.10/5 stars if I could!!Thanks Andrew and Parker!
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November 2023 by Lee Hojnicki
Total professionals! The Burke Enterprise Office handled my case from start to finish with complete professionalism, understanding and care. Great team of amazing representatives of the Enterprise brand.
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August 2023 by Natasha D'sylva
The staff was friendly, got in and out of there in less than 5 minutes.Great service, will definitely recommend them to friends and family.
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August 2023 by Bria Brooks
If I could I would give them 10stars. Ayo the new manager is awesome, top tier manager. I worked with him from star(him picking me up from the autobody) to finish (me dropping of the car)and he was great. Had a smile on his face each time and made this a smooth journey until i got my Rhonda(shes a honda) back. When hehe picked me up from the autobodyshop there was 2 customerswaiting on him outside. He was able to move quickly and professionally and was able to get the 2 customers with a car and me too. He didnt show that he was stressed even thought those 2 customers were in a rush. iedidn't work with Mckenzie but when I walked in she was very pleasant and was helping out a guy who was having problems with his new phone. He was a customer at all, but I like the fact that she helped him out with his GPS even though she didn't have to. Will definitely recommend and if I ever have car issues God forbid, I know where to go. Thank you so much Ayo and Mckenzie and the rest of the staff!
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July 2023 by Rob Berkman
I had a horrible experience with the Burke, VA location. That location delivered a van to the body shop I left my car at. The woman had an attitude from the moment of contact. I drove the car away and was stopped by police 3 hours later. The car had expired tags. I called the same woman at the Enterprise at Burke. She told me that I had to drive to her for a new car. I told her that I was 1 hour away and didn't want to drive on expired tags. She told me I had no choice. She was completely rude and even told me that I wasn't even paying for the car and that insurance was covering it. She then hung up on me. I called back and he hung up on me 3 times. I ended up calling the Enterprise Customer Service number to file a complaint. NOBODY EVER GOT BACK TO ME! Never again!!
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June 2023 by Jenny Salvo
Friendly and helpful staff!! I love the ladies at this enterprise. I had an issue with a rental car and they fixed it immediately. The next time I rented a car from them, I received a free upgrade. After dealing with some issues with a car local car dealership, it was nice to walk in and have an immediate remedy for my issue. Customer service at its finest!
