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March 2024 by Kat Park
It’s a long one folks!I used the mobile app to order my food. When I pulled into the window, the worker said my order wasn’t in and asked if I had ordered at the correct store. I confirmed the store with them, but they still didn’t have it. I asked if it was ok if I could go inside and show them my order. She outright says no and asks if I would like to reorder the food. I ask if I would have to pay again, and she goes silent. She then quickly says, “Give me a moment.” It takes another repeat of “we don’t see it.” I ask her what I can do at this point, and she simply says “I don’t know.” I tell her my order and my order number says via the app. She says again to wait. After another 2 minutes of rinse and repeat of ‘we don’t have your order,’ myself asking if I can show them inside, and her stating no, let me check something. My order finally appeared. As I pull into the window, the woman reconfirms my order and then just looks at me with a grimace and hands my order to me. This was such a “wonderful” way to start the morning. I get the ‘check store could be the wrong store’ but the constant, ‘can’t do anything for you’, ‘buy the food again’, and ‘you didn’t order to the right store’ incompetency is ridiculous.At least the food wasn’t too bad. (After what could have been easily fixed if you just read my order receipt…)
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March 2024 by Joey Robinson
I've been coming to this Mac's since like 1980
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February 2024 by Olive Yoo (자람둥이)
I go once in the morning with my child and the atmosphere is nice and friendly.
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February 2024 by Barry
PITIFUL quality of food and the worst staff
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January 2024 by lindsay dervin
Went through drive-thru. Nobody at the pay here. Window rolled over to pick up window. The employees were very upset. I told them the pay window lady should never leave her post with a lawn full of people. Other than that, good
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January 2024 by Amanda Johnson
A worker stolen my cc # and used it that night
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January 2024 by John Vaught
Clean restaurant with nice decoration touches
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December 2023 by alan "awesome" van looveren
The kids meal nuggets around 3pm were over cooked, or possibly cooked again? The fries and nuggets are generally not as good as they are at other locations and this and the West Springfield location tend to forget the sauce (despite the order taker asking which one and it showing on the monitor).
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December 2023 by Neil Vora
The fountain drinks area was a little dirty, but overall a nice place. My kids love McDonalds!
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November 2023 by Michele Berard
Always a long wait and rarely any service whatsoever. Whenever possible, I always prefer Chick-fil-A.
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November 2023 by Michael Petroziello
Forgot my desert. They made it right with coupons and then they did it again. Burnt my chicken sandwiches twice and over cooked my wife’s as well.
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November 2023 by Wieberr
I ordered food on the table, they didn't bring anything, it was served in a paper bag as a takeaway!!! They didn't put anything on the ketchup, put a paper bag on the counter and that's it!!!
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October 2023 by Destinee Johnson
The morning manager is easily the rudest person I’ve ever encountered at McDonald’s. She has absolutely no business working customer service.
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October 2023 by Fran Eckley
We went very recently. The kid taking money at the drive-thru was very pleasant and helpful. I forgot to order my child his drink, so he took care of it and everything was ready at the window & the order was correct .
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September 2023 by Mikaela Mendoza
This McDonald is very rude and when my son asked for a Power rate the chick that took our order giggle and said we don’t have that here, my son asked than why put it on your menu she shrugged her shoulders looking at us with on annoyed look and said I don’t know that I asked if they will take it down and she only kept saying I don’t know, didn’t even say thank you for coming or nothing.