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October 2023 by Dana Tran
I go every time for my oil change, and they never disappoint. I met Ivee today, and he was amazing! Super sweet and walked me through everything. Thank you!
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October 2023 by Rae Whyte
Called and made an appointment for a conventional oil change. They asked me on the phone what kind of oil I wanted.Showed up today and said they don’t do conventional oil change, only synthetic. I always get my oil changed here and they advertise conventional on their website.
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October 2023 by Abdulhai Mutmain
Always come to this place for oil change. Fast and very convenient. Staffs are friendly. Mr Mir is so nice. Recommend to go this place
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October 2023 by Tinah C.
NTB Burke is my preferred place for service. I trust the team here, as they have delivered. Ivy has been knowledgeable, honest and follows through, and he's helpful to work with requests. The team here is consistently timely and thorough.
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October 2023 by Trung T.
I have alignment services with NTB for all 4 cars in my family. I scheduled appointments at this Burke location for our 2 Lexus and was informed that NTB has just transferred ownership recently and most records were erased. Fortunately, the new representative, Mir was very kind and went online and searched extensively to locate our records. He was very diligent and I could not be happier with his service. I would certainly recommend this place and Mir to any new customers.
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September 2023 by Jason Cho
My tire went flat due to a sharp piece of metal I picked up on the road. I replaced the flat with a spare at home and drove it to NTB.They ordered and replaced the tire and also performed an oil change as requested; no problems. I probably would’ve given them a 4/5 star rating.So why is it a 2? I drove it home and noticed that my hubcap was hanging off the wheel. I examined it closer to see that the plastic locking mechanisms were bent up and broken. It was clear that whoever attempted to put this back on didn’t line it up in with the groove for the air intake valve stem and tried to force it on, which clearly resulted in said plastic parts getting mangled.I mentioned in the beginning that I replaced the wheel with a spare to drive it in. I’ve taken these hubcaps on and off these wheels countless times. All that to say, I’m familiar enough with these parts to know when it was mishandled by somebody else.I called them to flag that this had occurred, and I honestly wasn’t even looking for compensation. An apology would’ve sufficed. But unfortunately, the GM maintained his condescending position that the car came into the shop in this manner and refused to even consider that he or his team member(s) may have caused the damage.As somebody who values integrity, I will not be returning here despite it being a convenient, short distance from home.
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September 2023 by Marisol PerezS
I took my 2007 van to have a lug nut replaced (it was broken while Costco installed new tires). I left the car and was promised to have it ready early in the morning. The next day, I called multiple times and no one answered. Finally, near noon, I go there in person just to be told that they broke another lug nut and are unable to fix my car. This is supposed to be a shop dedicated to fixing tires, are you kidding me? Took the car to a regular mechanic and he was able replace all five lug nuts without issues. NTB said it was impossible and that I had to take the car to the dealer. Go elsewhere.
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September 2023 by najwa warsame
I recently visited this tire place, and I'm impressed. They provide professional, timely service at a reasonable price. Mr. Ivee, the general manager, is exceptionally helpful. And made my experience different Highly recommended!
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September 2023 by Naema Mohamed
Store manager Ivee was amazing. He explained the services that was done to my tires. He was helpful and pleasant. I would recommend it to anyone and especially my family.
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September 2023 by Minh Huynh
Awful customer service at the Burke location. I called for an appointment and they said to bring the car in. I brought the car in and they held the car for a whole day and did nothing with it. I called at 4:30pm, and the manager said they won't look at it until the next day. No apology, nothing. I just went to get my car back, and will never come to this place again.
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September 2023 by Julie Lee
I have just received the worse customer service from this NTB Burke location. The moment that I walked in I knew immediately the person at the front desk was not going to be helpful and it turned out he was the general manager. I approached him to be helped, but he completely ignored me. There was no greet or no apologize for the wait, but an awkward 10 minute wait while he was working on his paperwork. Finally he was ready, I explained my issue and I told him I wanted to show him the nail that I have in my tire. I could tell he was annoyed that he had to go outside to look at the tire. Then when we couldn’t find the nail on the tire, he got more annoyed that I wasted 2 minutes of his time and pretty much walked away. When I came back to show him the nail that we couldn’t find, there was another associate who helped me. We discussed that due to the location of the nail and size, it could be repaired instead of replace it despite it being a run flat tire. I asked several times, but he reassured me that it was going to be fixed due to the size and location. While we were discussing this, -the general manager was right next to him and he even chimed in. Because they were booked that day, I had to wait 4 days to fix my tire. On the day of my appointment, the general manager was there and he treated me just the same way as he did before. When he was finally ready, he looked up my account and said we can’t repair it and that I had to replace the tire. I explained to him that was not what we discussed, but instead of he raised his voice this time and said we can’t repair it, because it was a run flat tire. I am fully aware that some tires have to be replaced, which I would have obliged if I had to, but what is infuriating is the way his talks and treats his customers. He was demeaning and rude. For someone to be genera manager, it’s just appalling that he doesn’t know customer service. Because I couldn’t take another day off from work, I ended going to VA Auto Service of Fairfax nearby and they fixed it on the same day! The customer service at VA Auto Service of Fairfax was exceptional!
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September 2023 by Nuzhat Rahaman
The best service, very helpful, only bringing my car here!! Thanks IveeThe negative reviews are clearly from people that didn’t hear what they wanted to hear. Take your car to NBT and see for yourself how quick and efficient they are
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August 2023 by John Leake
Worse service ever 1 star is a generous rating . Had van towed there for 4 tires , next day no word so, called for status and told van was to heavy ( 90% empty) for lift . Told them when were you going to call and if you knew it was a van why tell me to go ahead and have it towed ? And who's paying to have it towed elsewhere ? Ended up calling the District Manager , loss 1 1/2 days of work and 1 out of 4 tires replaced .
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August 2023 by Doray The explorer
If you want to deal to the most arrogant manager of NTB. Go to BurKe Location. This is the first time we had encounter this guy. We came in at 4:45pm for our 5pm appointment, IVEE the manager said that we don't have an appt. I showed him the email confirmation. After few minutes of waiting. Our battery was bought in this location less than 2 yrs. And needs to be replace, he refused to have the battery check since there's no issue with the battery. He said he told me if no issue no need to be check- i told him i want you to check this since its free to check the battery- nissan told us that battery needs to be replaced.
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August 2023 by Syed Maharaber Zaman
Customer service was amazing & price is reasonable. They explain the car issues very well.I highly recommend this place.
