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October 2023 by Ryan Murata
Rude and slow. I was hoping to use this location for its proximity to my house but when I arrived the phlebotomist was extremely rude and demeaning to myself and another customer. She used pet names to address the other customer who was an elderly lady and was visibly distraught of how she was being treated. Seeing the individuals’ poor customer service gave me concerns of her ability to perform labs and I left. I highly recommend not going here for service.
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August 2023 by Veritas Aequitas
This is strictly for the Quest located inside Safeway on Burke Center Parkway. The phlebotomist who drew my blood was amazing. I didn't feel a thing, no pinch, nothing. I've always had trouble with blood draws. But this woman was absolutely amazing. No wait if you schedule online. It's was a good experience, which is rare for me with the needle.
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January 2023 by Jack L.
Made an appointment. Was seen about 5 minutes late but that was fine. The lady was super pleasant and quite chatty which was great to keep my mind off the draining of my blood. Seems simple here.
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December 2022 by sal s
ZERO star for this particular location! I have never been mistreated at any other place like this one before- went in for a test and unfortunately, had to see an employee by the name of Nyheema Marshall, she was extremely rude, disrespectful and discriminatory against me! There was another gentleman at the waiting area, Nyheema was very welcome and friendly towards him- I will be definitely reporting this discriminatory incident to their regional office
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December 2022 by Amber K.
I wish I got the woman's name who was so rude but I did not. I had to pick up a urine collection kit and I called ahead of time and was told that an appointment was not required. I show up and waited in the office for 20 minutes before anyone came out of a locked door. And then she said she had to see all people who had checked in before she could hand me my kit. I told her I only had five more minutes to wait because I had already been waiting for 20 minutes and she told me that I could leave. I was told I didn't need an appointment! Am I supposed to just wait all day until every single person goes through before she can hand me the kit?!!! Do not ever go here.
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October 2022 by B M.
I was a 5 minutes late to my appointment and couldn't find ANY signage outside for Quest Diagnostics at the shopping center. Eventually wandered around in Safeway and found it in the back in a little office nook area. Despite stressing that I was late, I sat for another 10 minutes as there were several people already there. Logged in at the tablet and sat. The woman that took my blood ignored my advice as to which gauge needle works best on me and then failed to tie the tourniquet snug. She stabbed the needle in, moved it around till she hit my nerve and then commented that she found a good vein. Uh yeah and you friggin hit my nerve because my fingers and forearm are all electric/tingly. Good job chica. It's 7 days later and I still have a dark bruise on my elbow. I can't recommend them.
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July 2022 by Monica Rocha
Do not recommended, do your appointment in different place, the staff Dorothy is so racists and not greeting person
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April 2022 by saliem saleh
ZERO star for this particular location! I have never been mistreated at any other place like this one before- went in for a test and unfortunately, had to see an employee by the name of Nyheema Marshall, she was extremely rude, disrespectful and discriminatory against me! There was another gentleman at the waiting area, Nyheema was very welcome and friendly towards him- I will be definitely reporting this discriminatory incident to their regional office
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April 2022 by Sepehr Faridazar
I had the worst experience. The phlebotomist was so rude. She used to make weird sounds.I’m sorry for them. So unprofessional!!!!
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August 2021 by Ashley Flesch
I waited over an hour for my appointment that ended up not even happening. I had to call the call center who contacted management just to find out they were closed all day. Didn’t contact me to inform me of the situation or ask if they could reschedule my appointment or anything in that manner. such a waste of time & huge lack of communication. Very poor customer experience.
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July 2021 by The Service Cart
This lady here does not accept the walk in patients in purpose!!!Just killing time and waiting for the next appointment holder to come in !!!
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July 2021 by Anita Boyd
I had an appointment at 3:45. I received a text prior to click a link to check in when I arrived. I did this and it then said for me to wait in the car or in the lobby and I will receive a text or a phone call when they are ready for me. I opted to wait in the outside chairs. No phone call or text was sent to me. They closed at 4:00 so I tried knocking on the door at 4:02. Lady came out and claimed she looked for me. She put me electronically as a no show. No phone call or text was sent. I could still be waiting in my car for them. Policy needs to be updated and looked at. Stop blaming the customers.
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July 2021 by Anita B.
I had an appointment at 3:45. I received a text prior to click a link to check in when I arrived. I did this and it then said for me to wait in the car or in the lobby and I will receive a text or a phone call when they are ready for me. I opted to wait in the outside chairs. No phone call or text was sent to me. They closed at 4:00 so I tried knocking on the door at 4:02. Lady came out and claimed she looked for me and texted me. She put me electronically as a no show. No phone call or text was sent. I could still be waiting in my car for them. Policy needs to be updated and looked at. Stop blaming the customers. I think she just wanted to go home. Sheesh.
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May 2021 by Fran Canavan
What a wonderful service to have, especially during the pandemic…you aren’t exposed to a lot of people while you wait…although we were taken back immediately. Our phlebotomist, Chara, was warm, friendly, professional and she provided excellent service. We will definitely use this Quest again.
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January 2021 by Tatiana Reyes
I went in for a glucose screening test and was seen by a gentleman named Sal. This gentleman was extremely professional, helped calm down from my fear of needles, and had a positive attitude. Will highly recommend this location to future clients. The best customer service I have had in a while.
