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February 2024 by mary abney
Staff was super friendly, very helpful and patient in assisting us with new phone purchases and plan changes. Highly recommend!
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February 2024 by Cindy McCord
Greg was very courteous and helpful. I enjoyed working with him.
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January 2024 by David Coy
Beware of switching to Verizon at this Victra store. We switched a business account from AT&T with 9 lines, and they pulled a bait-and-switch on us. The rates we are being charged are not the rates we were told. We would never have switched if they told us their real rates. We were dealing with the rep in charge of business accounts - Theresa. Now we are working on figuring out the process of getting back to AT&T. Don't trust what you are told here.
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January 2024 by mark bertram
Awesome customer service very nice store. I will shop there again
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December 2023 by Dorothy Pearson
Great Service
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November 2023 by Bruce Tran
Beware! this store is an authorized dealer and not a Verizon direct store. I was charged $200 for set up and go service smartphone and store rep didn't mention about it in the beginning. I would suggest go to a direct Verizon store and get your service from there.
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November 2023 by Judah Widzer
even with a helpful salesperson, and large discounts on the phones directly, store policy here mandates buying phones in bundles with accessories, costing almost as much as the phone would have. very disappointing.
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November 2023 by Susan Lee
Madison provided exceptional customer service! She exceeded my expectations! Thank you!
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November 2023 by P H
Andy was a very capable and talented representative that made my phone transition much better!
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October 2023 by J Hu
The workers at this store are fantastic. They make every experience smooth and effortless.
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October 2023 by Grace Yeboah Ofori
This is worse service station . The very worse. I switched from T mobile to Verizon and was unfortunate to do it here and it has been a nightmare. None of the deals i was promised was assigned to my account and have been there several times to resolve this to no avail. When I call customer service i am told to go there when i go there i stay for hours and they cannot find the deal that i signed up for to apply to my account. This has been s going on for months. I am going there soon to try and see if someone can help and emplolyee turnover is crazy everytime I go there is someone new. I will provide an update next time.
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October 2023 by Edith Martinez
The young gentleman who was working alone made sure to multitask between his client whom he was finishing a new phone line contract, and a lady who came in to make a return and me. I’d say my transaction took 20 minutes and he was working alone. So props to him
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August 2023 by Molly Bensinger-Lacy
Greg was professional, personable and made our experience pleasant.
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July 2023 by S M
The manager at this store (I didn't get his name) is amazing and consistently goes above and beyond based on our interactions and watching his interactions with other customers. My warranty had expired but he went through several options to help me with my device issue. Highly recommend!
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July 2023 by Eric Casper
Great job here. Took a really challenging business situation and helped me find the best solutions and most savings.