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July 2022 by Bonnie C.
This branch is incapable of providing service to customers. First they require an appointment to speak with.a "Banker". How do I make the appointment? Their info is to call the branch--but they never answer the phones. Could go online--no, they have limited options for scheduling an appointment (including opening a new account) but I need to talk with someone re another matter so I can't make an appointment online. So I drive to the branch in an attempt to speak with someone--their response is make an appointment--I've tried! A complete clown show
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May 2021 by Nick C.
Be aware, if you open an account, you need cash otherwise your account will be on hold for around two weeks and you could not use your money, they tell you that all is explained in the documents given to you, how many people sits down to read the documents and how many people would think in the many things that could create an issue with your money. Bad service, bad bad, ask many questions otherwise the answer will be: is all in the papers we gave you.
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January 2020 by T B.
This branch is historically not prepared first thing in the morning. Late opening up the drive thru late having available employees to handle simple customer transactions. If your time isn't important to you then this is the Branch for you.
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February 2019 by Deborah L.
I don't know if this person works locally or not, but I just had a great experience with a person named Shakina (hope I spelled that right)- I had an iTunes trial posted and was opting out of the trial period, but to no avail on the Apple website was I able to delete the ongoing period. I explained the situation to Shakina and she immediately blocked any further (or any) charges on my account going forward- she was precise, accurate, and very courteous- I hope we all can use her as a reference to dealing with people on a daily basis! Thank you to Shakina and Wells Fargo, Deborah Linkonis
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August 2018 by Daniella C.
Excellent customer service. Walked in and was greeted right away. Moe assisted me with opening my account and was so comfortable speaking with him. Was very informative about all the promotions going on and wanted to say thank you again for the Starbucks, you're awesome!!!
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September 2017 by Dawn H.
My disabled daughter passed away so I needed to close her bank account. The woman banker at this branch made a bad situation even worse for me. She had no idea how to close the account, telling me she couldn't close it for me and I would have to contact someone at WF to close it. I was so upset when I left this branch that I immediately called WF customer service. The customer rep I spoke with suggested I go to the Springfield branch and that they should be able to help me close the account. She was at a loss as to why the Burke branch wasn't able to help me. The branch manager at the Springfield WF was wonderful and she helped me close the account that day. The Burke branch needs to retrain their staff because there were three non-tellers there that day and NONE of them knew what to do and they refused to call anyone else at WF for help, telling me they couldn't close the account at the branch so them making a call wouldn't do any good. Absolutely incompetent!
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October 2016 by Cindy W.
So disappointed in this branch. I went with a simple transaction, spent 30 minutes arguing with the customer service representative (banker) who could not accept that my address is correct, my email is correct (WF emails me regularly) and even suggested that I was lying about my phone number being correct. Finally, I picked up my deposit money, and took it to another branch. And, when I asked for a restroom - there is none in this branch for customers. A bank without a restroom? HORRIBLE SERVICE. I wonder if BoA has a restroom for it's customers? I wonder if they can take a deposit in less than 30 minutes?
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December 2013 by H H.
I met the staff of Wells Fargo today and each and every person that came into contact with today was very nice. The manager came over to greet me. The bank was clean and professional looking. You could just feel the happiness when I walked in. I'll be doing all of my banking at this branch. So much better than the customer service at Bank of America.
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June 2012 by Wendy J.
Closes at noon on Sat! Good location, but needs to be open at least till 2.