Western Union

Most Recent Comments

• January 2023 by Heidi D.
  Stood at customer service for 15 minutes along with 3 other customers. Rang the bell, apparently that's just for show.
• June 2022 by Laura E.
  Safeway has been so good to my family and I. it was my daughter's birthday and she said it was her birthday. And they said on he speaker saying say happy birthday to Alice
• April 2022 by Deku I.
  Toilets were absolutely nasty no one cleaned that stuff in weeks... all of the toilet paper was out, toilet seats are gross, towel dispenser has been broken for a month at least
• September 2021 by Bethany S.
  Service is bad and unfriendly. The cashier didn't give me a Safeway card when I requested one and didn't seem to want to use my grocery tote. He seemed annoyed when I asked for a physical card, rather than putting in my phone number. the flower shop person was unfriendly and unresponsive. there was no one manning the Starbucks kiosk. I waited and waited and...nada.
• July 2021 by Larry R.
  Why I walked into this "grocery" store knowing how horrible it is was my mistake. This location continues to sell produce that is, in my opinion, 3rd or 4th qualify. Better produce at a 7-11. Wilted, mushy, way overripe or simply rotten, describes the apples, green beans, snap peas, avocados and more. The sweet corn was worm eaten upon pulling back the husks. Wegman's, Giant, or even Super H would not put out such a pathetic array. Now I will remember to keep driving past this one!
• April 2021 by Jill C.
  This review is strictly of the Customer Service desk in relation to receiving a Western Union transfer. I've never had to send or receive a transfer before, but my bank suggested it as a workaround when my electronic transfer of funds between banks was delayed by 72 hours and I had to pay a contractor at my house same day. She initiated two Western Union transfers for $999 each, she sent me the money transfer control numbers (MTCNs), and looked up locations where I could pick it up. She said "Any Safeway grocery store can do it." This was the THIRD Safeway I had been to in 2.5 hours to complete the two transfers. First one, they only had cash on hand for one. Second store, by policy they would only give me a maximum of $500 and the rest as a money order. So this was my third attempt, and three times a charm as they say. I arrived at 7pm on a Monday. I waited maybe 1-2 minutes at the Customer Service desk for assistance. I woman by the name of Bunny helped me right away. She knew what she was doing, and did not need to call for reinforcements. She went in the back and retrieved the cash needed for the transaction. After I showed the MTCN and my ID, she had me sign and exchanged the cash. Easy peasy! It was amazing the lengths I had to go to this day for two Western Union money transfers, but luckily the Burke location had competent staff who provided excellent customer service. (Thank you, Bunny!) I know Western Union transfers are a bit of a holdout from a bygone era, and after visiting two other Safeway's for this very transaction, I'm happy to report that the Burke Centre Parkway store has their act together. Thank you!
• April 2021 by Janet Williams Janas
  Food is often not fresh. Yesterday I went to cook dinner and the meat and lettuce I purchased the day before was rotting. (Meat a horrible swell when I opened the package and iceberg lettuce brown in the middle). The acting manager was dismissive and gave me a store credit for the purchase He should have also given me some additional compensation for the time I wasted going back to replace the rotting food.
• March 2021 by Stan Kidwell
  Friendly staff, well stocked and very clean.
• February 2021 by M M.
  Today I was surprised to see a cashier (lane 2 ) on her phone while the customer in front of me was using the payment machine waiting for her payment to process. Then again on her phone as I started to pay for my items, she remained on her phone until the register printed out my receipt. She handed me my receipt in complete dead silence--not even a thank you! I blame this behavior and poor mannerisms on management! This young girl has absolutely no idea what is going on in the real world--people are struggling to put food on their! It's important to let customers know during this stressful time--Anytime, how much they appreciate the business. Not worth $15.00 an hour!
• November 2020 by Yvonne B.
  We go to pharmacy this morning and ask about the blood works and i ask the person name Nicole is like rude..
• September 2020 by Debra M.
  I realize no grocery store or staff is perfect, having shopped here for five years I 'know' some of the workers and know they are trying hard to keep up, especially during Covid. But I shake my head at what I'm sharing because this is a conscious decision to take advantage of customers. When you run a special on porterhouse steaks and only have one in the package include a tenderloin, you have consciously decided to cheat customers from the full cut of meat. Everyone knows the tenderloin is the best part of the steak, when you buy these steaks as a treat and it says 'porterhouse' you should get 'porterhouse'!! Family pack or not, Safeway cheats people by leaving out this part of the steak on purpose. Don't advertise porterhouse steaks if you're not going to include the FULL steak. And folks, don't buy the family packs, you won't be getting all of what you're paying for.
• May 2020 by Iris C.
  In the midst of this chaos Safeway has really stepped it up. They have been amazing with the grocery pick up. I have been getting all my items pretty much and if not they been great at substituting the item. I never used Safeway before because Giant is close to my house but they haven't been so great. Safeway is very organized and I really like their whole system. I'm very impressed. After the Coronavirus I will definitely be shopping here and will get to explore the store.
• March 2020 by Kathryn V.
  I have shopped at this store at least once a week for nearly 15 years, but after today I will not be going back. I've had issues with some of the employees before, mostly due to their attitude, vulgar language in front of kids, and overall rudeness. While the store itself is OK and I do like shopping there, some of the employees are so rude it makes me want to shop elsewhere. Several cashiers won't give you the time of day no matter what. I'm not a chatty person by any means, but I expect a greeting at the very least. I always go out of my way to say "Hello, how are you?" or something similar, and lately it seems the employees just hate their jobs and are too miserable to even respond. This is mostly the cashiers I'm talking about. This morning I had a cashier named Jose who was so rude I nearly stopped the transaction and left the store. He refused to acknowledge me, didn't answer a question when I asked, then tried to argue with me and berate me for no reason. The store currently has a limit on some items due to the virus, and I completely understand and applaud them for doing so. However, the item list clearly says "Limit of 12 cans of vegetables". I grabbed 12 cans total and went on to get other items including a 4 pack of soup and 2 cans of chili for hot dogs. The cashier Jose argued with me and told me I was a "bad person" for going over the 12 can limit. I was so surprised by his comment and had no clue what he was even talking about! He kept making snide remarks like "it's your conscious" and "you'll have to live with it". Finally I realized he was trying to say there was a 12 can TOTAL limit on all store items, but this was not true. There was no sign listing a limit on soup, chili, or other canned items, just the sign about canned vegetables on the canned goods aisle. I tried explaining this to Jose multiple times and he kept making rude comments under his breath. I wanted to speak to a store manager but there was no one up front at the time. I purposely followed the rules and got bitched at because the cashier did not understand the policy. When I got home I almost turned around to go back and return my entire order. Instead I decided this is the last time I will be disrespected by a Safeway employee at this store. I have never had an issue with any other Safeway let alone any other store; there's just something about this store and the employees they hire. Sorry for the long review but just wanted to let other's know of my experience. I won't be returning to this Safeway, and will shop at the other one on Old Keene Mill Road instead. Or maybe I'll just go back to shopping at Giant.
• March 2020 by Veronica S.
  I have to give this establishment 5 stars as they add signs all over to limit quantities. This way we all have the opportunity to acquire those necessary items that are priority due to CONVID-19 Thank you!!! Keep in mind those that are in need when you shop.
• July 2019 by A D.
  Never has enough cashiers open. Pharmacy never asks for my insurance or has my stuff prepared when they say it'll be ready.