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August 2024 by Tom K
I have been using this Rite Aid pharmacy for 3 or 4 years now. I switched from the stores in Smithfield because this pharmacy provided better service. And I believe it still does. Today my wife urgently needed a prescription filled for an uncommon medication. This pharmacy was the only one in the area that had it on hand, and the pharmacist had to make multiple efforts over several hours to get the prescription transferred from the pharmacy it was initially sent to. Thank you Rite Aid Carrollton.
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July 2024 by A J
The shelves have been almost empty for like the past three weeks. I asked the cashier what's going on and she has no idea. I'm done with Rite Aid. I'm going to either Dollar General or CVS until they can stock their shelves again.
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July 2024 by Noah Ferguson
WORST pharmacy EVER.
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July 2024 by Michael Markham
It takes days to get prescriptions filled and then they put them back on the shelf to start all over again. God forbid you have a disability and can't get there in the 1 day time frame from the prescriptions being filled and the prescriptions beingreturned to stock. The phone staff is rude, if they answer the phone at all.
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April 2024 by Corey Hoggard
Staff is rude and their service is horrible. They were great a few years back, but there are obviously some issues at this location.
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February 2024 by Derrick Fulgham
The pharmacy is unprofessional and doesn't have the ability to be proactive. My doctor sent a prescription to be filled Thursday, and that afternoon it wasn't ready. The next morning Jasmine tells me come back Monday, after I told her how urgent I need my heart medicine. Only after being there for nearly 90 minutes another associate provided me with the meds.Another incident occurred when I was told my meds would be ready that afternoon, but when I arrived I was told my medications would be ready the next day. I arrived the next day to discovered this Rite Aid didn't have the meds I needed in stock. This pharmacy is not proactive at all. I could had the prescription sent to another pharmacy the day before if these people had their act together.
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February 2024 by Kathleen Bell
This review has nothing to do with the Carrollton location themselves, it’s for Rite Aid as a corporation. In the past, Carrollton was the best service around, I’ve been a customer for years, they’re fantastic. However, Rite Aid, why on earth would you close a location, transfer an entire store worth of prescriptions to a location that is already overwhelmed, understaffed but always doing their best, without factoring in a systematic, logistical approach needed to make this process seamless?? It’s a complete managerial failure on your part. There are countless people whose overall health rely on getting routine prescriptions on a regular basis, not to mention urgent care transfers, etc. And, cherry on top, the pharmacist is also expected to administer vaccines in the midst of the chaos. DO BETTER RITE AID!!!
Sincerely,
I’ve been waiting over a week for my regularly filled script and have spent 3 hours of my life “3rd on hold.” Still waiting…
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February 2024 by Kim Totten
If you’re expecting them to answer the phone in the pharmacy , don’t count on it. Then you when you go see if your prescriptions are ready you have to wait at least 30 minutes in a line and get ignored at the window. I’m not sure what happened to this location used to be my favorite. Customer service is horrible and extremely unprofessional. I wouldn’t give this place a one star.
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February 2024 by L. Tee
This location literally will not answer the pharmacy phone! Very unprofessional
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February 2024 by J. Fish
They consistently fail to have orders filled in a reasonable time. Doctor can send script at 9am and at 4pm they still haven’t even looked at it. Many times they don’t fill until customer comes in first and ask for it. Then they say you have to come back. Oh! And you come back two hours later and still they haven’t touched it!! When you question how this happens they give you the “I don’t know?” “We’re busy” answer typically w and attitude. They are consistently late opening and offer no apology to those waiting in line. I guarantee, incorrect prescriptions are coming out of there. There’s no way a pharmacy with this much disorganization and dysfunction cannot be making dangerous mistakes. I have never seen a pharmacy this bad!!!UPDATE! Don’t call number provided in their auto response. It’s not CS . It’s a sales scam for Home Alert. What a joke!!
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January 2024 by TIM CLARK
I use to like this Pharmacy but lately they are not ordering meds when they say they are. I shouldn't have to wait 3 days for a medication that comes in Tuesday morning 8:30 am and not be ordered till Thu night after going there 3 times to make sure they ordered it .Time to find a new Pharmacy
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January 2024 by Butch Mesenburg
This is a disgrace, if they are not going out of business they should. Can’t get prescriptions right, won’t answer phone, been on phone for an hour. Can’t trust them anymore!!
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December 2023 by Jerry Peacock
After a nightmare ordeal with the Rite Aid in Smithfield, we opted to have our scripts sent to this location. In comparison, this location is heads and tails above the other with regards to customer service and filling our scripts. Staff was very friendly, both in the pharmacy and front counter. We will be using this location going forward.
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December 2023 by Charles Watson
Incompetent at best. These people are almost as bad as the Smithfield Rite Aid.
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December 2023 by Jennifer Shelton
Impossible to get a hold of and the prescriptions are not ready when they say they will be. I miss Walgreens!
