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February 2024 by Derrick Fulgham
The pharmacy is unprofessional and doesn't have the ability to be proactive. My doctor sent a prescription to be filled Thursday, and that afternoon it wasn't ready. The next morning Jasmine tells me come back Monday, after I told her how urgent I need my heart medicine. Only after being there for nearly 90 minutes another associate provided me with the meds.Another incident occurred when I was told my meds would be ready that afternoon, but when I arrived I was told my medications would be ready the next day. I arrived the next day to discovered this Rite Aid didn't have the meds I needed in stock. This pharmacy is not proactive at all. I could had the prescription sent to another pharmacy the day before if these people had their act together.
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February 2024 by Kim Totten
If you’re expecting them to answer the phone in the pharmacy , don’t count on it. Then you when you go see if your prescriptions are ready you have to wait at least 30 minutes in a line and get ignored at the window. I’m not sure what happened to this location used to be my favorite. Customer service is horrible and extremely unprofessional. I wouldn’t give this place a one star.
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February 2024 by L. Tee
This location literally will not answer the pharmacy phone! Very unprofessional
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February 2024 by J. Fish
They consistently fail to have orders filled in a reasonable time. Doctor can send script at 9am and at 4pm they still haven’t even looked at it. Many times they don’t fill until customer comes in first and ask for it. Then they say you have to come back. Oh! And you come back two hours later and still they haven’t touched it!! When you question how this happens they give you the “I don’t know?” “We’re busy” answer typically w and attitude. They are consistently late opening and offer no apology to those waiting in line. I guarantee, incorrect prescriptions are coming out of there. There’s no way a pharmacy with this much disorganization and dysfunction cannot be making dangerous mistakes. I have never seen a pharmacy this bad!!!UPDATE! Don’t call number provided in their auto response. It’s not CS . It’s a sales scam for Home Alert. What a joke!!
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December 2023 by M G
This location used to be fantastic, I recommended them to everyone. Over the past few months it has gotten to where they never answer the phone, you will sit on hold for forever, and they are always having to order my prescriptions. I always have to wait a day or sometimes more to be able to pick up. Tonight, they gave my husband two long acting insulin pens instead of the 12 that should’ve been given all together. How does that happen? We were never notified. He went to the grocery store after picking up which took about an hour then gave them to me at home.. to my surprise there were exactly TWO. ? Again, no call to tell us of their mistake. He walks in and they had them under the register inside, waiting for him I presume? They literally have numbers on them showing how many go along with the two in the bag…?(1of3/2of3/3of3) I understand that things happen, but I am concerned for those customers that don’t know to check the amounts and then the pharmacy is shorting them without making them aware. We are going to have to find a pharmacy that gives accurate times on when prescriptions will be ready as my husband was told last night that they’d be ready this morning so I drove there and they said they’d be ready around 5:30 -6pm and of course they don’t answers the phone so we continue to waste our time and gas. This pharmacy has started to go to the wayside and it’s really quite sad.
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December 2023 by Ralph Scichilone
I get it that the pharmacies are busy and typically understaffed. I’m waiting to get vaccines and there are 10 people around the pharmacy needing help. The person behind the counter was very short tempered. I understand but please try to be a little polite. Wouldn’t hurt.Got my vaccines and they were on time with appt. Lady was very nice and friendly. I revise my review.
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December 2023 by Amanda Lavelle
Probably the worst pharmacy I've ever dealt with. I have never witnessed such a dysfunctional pharmacy until we moved here. The techs are all under trained with no experience. Im not even sure if they actually do anything all day because prescriptions don't get filled, they dont answer the phones, and from prior reviews they lose perscriptions. My issue: The "technician" couldn't look up my sons name in the system and kept insisting he didn't have a profile, eventhough we filled the original prescription there. Eventually she found it with someone elses help. I requested a refill 5 days ago and it never got filled. And I've been on hold for50 minutes and nobody answered the phone. I can't wait for publix to open so Carrollton has another pharmacy.
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December 2023 by courtney may
I've always been a walgreens customer however after moving to carrollton I decided to give rite aid a try. At first it was amazing. They always had my meds, and they always answered the phone. I called 10 times yesterday as I was not able to drive up there one time of which I let the phone ring for 10 min. Nobody answered. I started calling at 10 am and stopped around 830 pm. This is very disappointing ?
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December 2023 by Curtis Keesee
So I’m not a big fan of the pharmacy overall. They are backed up and can be rude at times, but I did just get my flu shot from Richard and he was great. He was nice and quick, can’t ask for anything more
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October 2023 by Brandon Jackson
Been a Rite Aid customer for decades, but think it may be time to make a switch. Just to try and talk with someone on the phone to see if they have a prescription that’s been sent it, on hold at least 25 minutes. Also tried the delivery option on a Rx recently, said it was coming via USPS, and never came. Went to the store and it was sitting right there. ?♂️. Not sure why the decline in care but it’s a shame.
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October 2023 by Andy Cain
I have filled prescriptions and bought general healthcare supplies and medications here for several years. They are always courteous and prompt. Prescriptions have always been accurate and ready when promised. I have gotten various vaccines here, too, and they always get it done in a few minutes.
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October 2023 by B K
This place is just as bad as the CVS I just stop going to in Smithfield. I have called many times at different hours of the day and no one has ever answered the phone. Staff seems aggravated and annoyed when you go there. Pay online and go to pick up prescription and they don't have payment. Is this just because we live in the country or what? Pharmacies in this area are awful. This one included
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October 2023 by Chad Bodkin
Telling people you can't let them know if you have a medication is a ridiculous thing to say. Saying its policy, when I've been informed at previous times and by other rite aids is just completely uncalled for!! This is 1 of the many reasons plenty of people go elsewhere!!
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October 2023 by Susan Edmonds
So much better than the Smithfield store that is just a few minutes down the road. In fact I choose to come to this store instead of the Smithfield store because they are so much faster and nicer than the Smithfield store is on any other day of the week!!!!!! ???Thanks 4 being so awesome again!!!! ????????? ?
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August 2023 by danielle strohm
Never a smooth experience. Are being at the doctors office today around noon. I come to pick up medications at 7:20 pm and they are not processed. I’m told to come back or wait 30 minutes. After waiting I’m then told it will be an additional 15 to update my insurance information that had not been done yet, then a additional 20 to reprocess my order. I just don’t understand.