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January 2024 by Gabriela Girón
Nails started to peel off before a week of getting them done
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December 2023 by Jenalee Martin
They do nice work here, keep in mind each of my appointments for manicure and pedicure took 2-3 hours.I received nail services from them 4 times and was charged $120 and gave a generous $20 tip. I was surprised to hear that when someone else came into the shop they were only charged $85. After leaving my appointment I called the shop the next day and asked for the price of the services I received and found that it was indeed $85. I texted Lee asking her why I was charged $120 and she said my pedicure was $52 and my manicure was $68. That makes no sense when I only received polish, no design, no special spa treatment — plus don’t people typically charge an even number?My guess is I was charged more possibly because of the ring in my finger? Needless to say, I’m not returning because I felt disrespected, the services take a long time, and you get lukewarm water for the pedicure with cold lotion poured on your legs. Not worth it in my opinion, I will look elsewhere.
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December 2023 by Bobby Brown
They charged my wife ~$120 for a manicure and pedicure. When I called to asked the price for the same exact service, they quoted me $85…. Shady business practices
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September 2023 by dennise hundley
Reported for fraud and taking money under false pretenses. Purchased gift certificate in mid July and never been able to use it. They are never open. I have been there different days -times and no one is there working. Their door and website has 10-8 but they are closed. Today is 8/30 and here at 5:00 pm. Again no one here working/closed. I am reporting as fraud since they took money for gift certificate. I want my money back so I can go elsewhere.
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July 2023 by Dal Dupree
The first time I had a pedicure. It was a enjoyable experience.
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July 2023 by Jane Asamoah
It’s always a joy to do my nails at this salon.
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June 2023 by Bonnie Conn
This place is a joke I had a gift certificate that is due to expire soon that I got for Christmas went to the place to use it today because I am going on vacation and the place doesn’t close until 8pm according the the sign on the door and I show up with my daughter about 3pm wanting to get mani/pedi for both of us only to be told to come back Monday after I told the lady twice already that I am not going to be able to come back because I am going out of town and that my gift certificate is about to expire. With that being said she should have taken us because there was one person finish get a wax and another person in front of us. So in my mind either take us or give me the money my husband spent on the gift certificate for me I don’t go to mail shops that often unless I have some type of even I am going to. I will not return or even recommend to anyone
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June 2023 by Andrea Bennahmias
Honestly this was one of the worst nail places I’ve been to in a long time. The massage portion for the manicure and pedicure literally lasted all of 20 seconds. The girl that did my nails was way too rough with my nail beds and made me bleed on 2 fingers, one of them she stabbed was extremely painful and still hurts the following day. I asked the Asian lady at the front to do some pretty simple nail art by hand that I brought a photo of, but she instead pushed me into doing some (cheap looking) nail stickers instead. The color of my toes and fingers didn’t match, even tho the bottle said the same colors. And she just said “oh that happens sometimes”. I have OCD so I’m really not happy that they don’t match. I had to pay full price for a pedicure and manicure even though there was almost no massage involved at all. I’m never coming back here.Services: Nail art
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March 2023 by #Cash
I Made an appointment to get dip powder & tips! when I arrived I told the lady I wanted a fresh set but she insisted I get a filling on dip which I have never had done, bc I always get a fresh set...she didnt want todo what i wanted! The Nails are un even and the service was awful then I told her that I will go elsewhere if she couldn't do what I asked she didnt even finish the service & insisted I pay $75! I will never return & I will tell everyone I know not to waste their time! if you don't want todo your job then maybe she should choose a different career pathServices: Nail cut & filing
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December 2022 by Monika K.
The best SNS manicure I've ever gotten in Roanoke. They take their time and do it right. Clean and relaxing space. 4 weeks later and I'm home again for the holidays hoping I can get them re-done here before I leave. Honestly the manicure could probably last another week, but I was just so happy about this one... willing to refresh early.
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September 2022 by Asia Myers
Had great experience here. I ? Lee, she did a wonderful job with dip powder nails and pedicure. Always so kind
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February 2022 by Dr. Samantha Steidle
Lavina is the absolute BEST ever for acrylic gel nails. They are gorgeous and last forever. I’m literally a customer for life.Services: Gel manicure
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February 2022 by travis turner
My daughter and her friend had manicures done here last weekend. They completely tore and cut my daughter's cuticles, which are still red and swollen. The girls had an appointment time scheduled, what should have taken 90 minutes took 3 hours. They over charged the girls, for what should have cost $45, the girls were charged $70. Worst salon experience ever!Services: Pedicures
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October 2021 by J Z.
I went to this salon for several years and stopped because they closed and at the time no one could do acrylic except Lavinia. I went to a different salon for about 5 years and no longer have acrylic nails finding that was ruining my nails. I have been back at #1Nails for the last 2 years And had been pleased with Lavinia and Tammy. Tammy no longer works there and there have been many staff changes over the last few months. Most of the techs really do not know what they are doing for either manicure or pedicur. My toenails and feet are a mess. My fingernails are not all shaped the same or the same length. my cuticles on my fingernails were drilled off and on has gotten infected. They were sore for days. My pedicure was really poor and my nail colors do not match. I'm very frustrated and paid a lot more than I normally do. Lavinia needs to get rid of these new techs and find someone with experience and she needs to stay at the shop to make sure things are done correctly and customers are not over charged. I'll be looking for another salon.
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July 2021 by Tess A.
Called ahead to reserve spots for 3 gel mani/pedis. The pedicures were alright for 2/3 of us but less than an hour later, the polish on my friend's toe was smudged and messed up. When it came to the manicures, each of us had some issue. It got decently busy right after we started our manicures and that's when the attention to detail stopped and we were rushed through the process. One of the workers made my friend bleed on 4 separate fingers due to cutting the cuticle too close which really wrecked the whole "relaxation" vibe. The same worker didn't clean up the gel around the finger and it was cutting into her skin on the sides of her nails. There was no consistency in services for any of us. One got a hand/arm massage with lotion, the others got oil rubbed on our cuticles and were told we were done. We will see how long the polish lasts but we will definitely not be returning.
