-
March 2024 by Dylan
Whoever delivers to Pebble Creek consistently marks packages as “delivered” when they are not, and sneakily places them the next morning, usually. I am easy to please, but dishonesty is not acceptable. I am not sure the reasoning for doing this, but it certainly causes a lot of extra unnecessary stress on my end. I will most certainly be making a formal complaint if it continues.
-
December 2023 by Tony Lewis
My wife and I had the pleasure of working with Cassandra today. She went above and beyond to help us get a new po box. What a great asset for the Roanoke postal area!
-
December 2023 by reggie Johnson
The carriers are the worst. Unfriendly, lazy and down right uncaring. Guy litterally pulls up to my door (in front of my camera) and throws my package out of his truck.
-
December 2023 by Elizabeth S.
The mail woman has poor work ethic. She claims she can’t walk around where a disabled dog poos to deliver packages in her combat boots. The dog needs stability and uses the sidewalk to poo. It’s not that bad. UPS and FedEx deliver just fine
-
December 2023 by Liz Scott
Pls stop hoarding packages bc of a disabled dog poo you can walk around or put at edge of walkway we’ve been washing for you tyIt’s not even my dog
-
July 2023 by Jordan Acree
Cassandra is the nastiest person I’ve ever seen in my life. She acts towards customers as of they are the reason she is so miserable. I’ll suggest she takes that stick out of her AS and soon after she will feel much better. What a nasty, rude and arrogant sorry of a person!!!!!!I just read other reviews and other comments about her being nasty!!! Just awful.
-
May 2023 by Marc H
I walked down to my mailbox today and my dogs being lunatics, and my having had a stroke four years ago, caused me to fall. The postal driver, who was a youngish black woman immediately jumped out of the truck, which was coming down the street, and checked to see if I was OK. She helped me get up and pick my glasses off the ground and just wanted to make sure I was OK. Got back in the truck, and drove off. I was very grateful.
-
May 2023 by Andrea Bennahmias
The African American lady who works behind the counter on the far left is AWFUL. She is incredibly rude, condescending, unhelpful and made me want to cry by the time I left. I am never going here again due to this horrible employee.
-
April 2023 by Andrea Dba Boho Body Jewelry B.
The African American lady who works behind the counter on the far left is AWFUL. She was incredibly rude, condescending, unhelpful and made me want to cry by the time I left. I am never going here again due to this horrible employee.
-
December 2022 by Antonio Palermo
This post office location is great, the staffs are doing a great job especially the clerks in the front, they are doing their best and move the line quickly, we appreciate them very much! People have to understand during this time they are short staffed. I thank them from the bottom of my heart especially that young lady name Regina!!
-
October 2022 by Jone
Had 2 boxes left outside by my uncovered kitchen door , in pouring rain, instead of my front door that is covered porch. This 3rd time packages left by USPS... NOT ups or FedEx. Our postal service is worthless.
-
August 2022 by Kyley Chouinard
Awful. We received tracking information that our package was at this USPS location. The lady that “helped” us wouldn’t look up the tracking number because… I’m not sure why. So we have no idea where our package is. She claimed to get her supervisor to help us but they never showed up. The people that came in behind us had the same issue but she told them she couldn’t help, and accused me of arguing with her and asked if they wanted to do the same - so they left. The postal service is a luxury and I’m not taking it for granted but hire people that take pride in customer service, even just a little.
-
August 2022 by Morgan Perdue
Poor customer service and not very helpful when it came to answering my questions. I waited in a 6 person line with a question and when I finally got to the front I had to go to the back of the line to be helped again because there was only 1 woman working. I ended up spending over 30 minutes in the post office today.
-
May 2022 by Cathy Mccune
Delivery is a joke. Several times in past couple months they deliver to wrong address or they OVERSTUFFED the box. I'm in an apartment so we have small cluster of boxes. My mail person stuffed 2 beach towels in my box which took 30 min get open and the lock is broken. Where these people come from? A little pride people
-
February 2022 by Susan Boyes
This morning I was at the CS office when it opened to check on a shipment of prescriptions that were overdue for delivery. I was feeling sick and panicky because I had not been able to take my medications for 4 days. I tried to explain my plight to the only employee in the office. She was extremely rude and abrasive. I asked her to stop talking but she continued to harangue me in front of other customers.
