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February 2024 by mary s.
After all these years I finally cracked my glass on my Samsung phone. I don't know how anyone can live with a cracked screen!! I checked the net for cell phone repairs and found Alibaba in Centreville. I drive by this place all the time and finally stopped by with my phone for repair. I can see why this place has so many good reviews. The owner is very nice and knowledgeable. He recommended staying with a Samsung screen. It seems like he is open every day of the week which is very good to know. I dropped my phone off and picked it up in a few hours. The cost was reasonable. The phone is just like new and it seems the screen is so much brighter. Love it. Thank you Alibabba!
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February 2024 by Danny N.
Took a few iPhone to have the battery replaced with no issues. Anything more complicated than that I would take it to the Apple Store unless you want to risk additional problems.
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February 2024 by Matthew Blevins
I've had different devices repaired at this shop on three occasions. Each time, the repair was problem free. Also, the status updates were pretty nice. I've also gotten guidance a few time about the cost to repair devices that I did not choose to have repaired.I will use them for any repair I might need, they've been great every time.
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January 2024 by Mickey Tomar
A huge shoutout to Team Alibaba and Justin! They fixed my busted T-Mobile Revvel screen in under 24 hours, talk about fast and friendly! Now I'm rocking a brand new Pixel Pro 7, and feeling good knowing that if anything happens to my precious phone, these guys will have my back with their awesome customer service.
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January 2024 by Steve Vargas
Ali was very honest and upfront about the work that needed to be done. My phone had water damage, and was not backed up since February. Ali guided me on the steps that needed to be done and he was able to salvage the damage phone to be able to back up information I needed for work! he was very communicative and explained the steps he was doing and actually explained to me a lot on how the phone system works! we are very grateful for his awesome work, and already have recommended others to him! Thanks again, Ali!
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January 2024 by Susan A.
I've seen it for years but decided to go here instead of Apple this time. I'm so glad I did. Almost bought a new iPad since I needed a battery AND a new screen, but now it's good as new. We had travel plans and they worked hard to ensure it was complete. I highly recommend using Alibaba whenever you're unfortunate enough to need help with your cherished electronics.
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November 2023 by Adam asi
I took my iPhone 13 to them for both front and back glass repairs. After leaving it with them for a diagnostic, I received an estimate of $450 for the repair. When I hesitated and considered putting that money towards a new phone, the owner offered to buy my phone for $550 if I proceeded with the repair. Despite some initial confusion during the transaction, I hung up the phone thinking all was well.The next day, upon picking up my phone, the owner informed me that he couldn't buy it immediately and suggested listing it on eBay. Frustrated but willing, I agreed and paid for the repair. However, upon closer inspection at home, I noticed the screen had a grainy quality and faint lines, particularly visible with dim pictures. Checking the settings revealed a notification that the screen was not an original Apple screen but a cheap replica.Contacting the owner about this, he advised me to list it on eBay, promising to find a buyer and call me. Unfortunately, I never received that call, and when my phone did sell on eBay, it got sent back due to the subpar quality of the repair. In summary, my experience with this business was far from satisfactory, and I would strongly caution others to steer clear – you're truly better off going to a baboon with a screwdriver.
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September 2023 by Christina Cumpian
I went over a year ago to have my screen replaced and experienced maybe the worst customer service I've had. The one staff member (unfortunately unable to provide a name) who my husband and I interacted with was extremely rude whenever he did manage to acknowledge my presence, and was also rude to the customer who had been in front of us. He managed to "fix" the phone, but recently upon going to another cell phone repair service where both me and my husband received friendly and professional service, we were both told that alibaba had not repaired the phone correctly and did not use the correct parts to fix it. I'm not sure if the other people reviewing this place fit the description of the type of clientele that staff member would've preferred to interact with, or if the man (if he didn't improve at his job) is no longer working there, or someone else was working at the time, the reason why this place has so many good reviews. I could never recommend this place to anyone looking for a phone repair based on my personal experience.
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September 2023 by Valerie Hunt
I needed a new screen after my phone had some water damage and they repaired it very quickly! Great customer service, very friendly, and great communication (explained what was wrong and possible methods he would use to fix it). Would definitely come back if i had any other issues with my phone.
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September 2023 by Nick Caldwell
Took iPhone 14 in and after a few hours of supposedly troubleshooting was advised it needed a motherboard and would cost 300.00 to fix and highly suggested I pay to fix it. Took the phone to a Verizon store, and they advised due to a software glitch it just needed to do a hard reset and the phone is now working perfectly. Verizon did not charge anything, where Alibaba charged a 50.00 mis-diagnoses fee.
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September 2023 by Matt Lim
I took my son's phone in with a broken charger port and Ali had it fixed in under a minute and refused payment. So glad we came here instead of waiting in line at the Apple store. We are now customers for life. Thank you!
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July 2023 by Maria
Do not recommend this place. I went in to see if he could clean the charging port cause my phone wasn’t charging due to dust getting stuck inside. But he immediately said I need to get it all replaced. I told him I just wanted it cleaned and he insisted I need to get parts replaced. In the end I said no went home and tried to clean it… it works now. He was charging me $180 glad I didn’t listen to him.
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July 2023 by Antonio Lopez
This guy is just out to get your money. He will find anything to say you need it fixed. You go in for one thing and he finds 10. Guys at the mall charge cheaper.
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July 2023 by Andrea R.
We have an old iPhone 8 that was given to my daughter to use with wifi only. The microphone didn't work so we took it to Alibaba to get it fixed. He checked it said he could do it. It would generally take three hours so we picked it up the next day and it was perfect condition. Worth the price that we paid and we got a new screen protector and a new case in which he kindly did everything for us. I would 100% suggest you come to Alibaba if you need your cell phone or any other product fixed. He is honest, kind and willing to help.
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July 2023 by Missy Smalls
They are always friendly and fix my stuff quick! If he can't fix it he tells you and pricing is beyond fair! I have replaced at least 4 screens here SAME day on 2 of them. Support this small business. Fix your tablet don't buy a new one!
