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July 2025 by Kiezer Xavier
The counter attendant declined to assist me despite my request, citing the absence of an account with their establishment I was surprised as I just needed some change but it’s ok
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May 2025 by Sue Chin
Mr.Kuljeet Ahuja and Mr. Marco Marquez are very professional and helpful. This branch provides excellent service and everyone is very kind and helpful.
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May 2025 by CiCi
We went to the branch and made a credit card payment via check directly with the teller. They confirmed the payment was processed and provided a payment voucher as proof. However, upon receiving this month’s statement, we noticed the funds were never withdrawn from the designated account, resulting in multiple late fees.
We returned to the branch to inquire about the issue, but unfortunately, the teller was dismissive and unhelpful, directing us to contact our bank. After doing so, it became clear that it was this bank that failed to initiate the payment.
Ultimately, I contacted the customer service number on the back of the credit card and was able to get the late fees refunded. That said, the experience at the branch was disappointing and frustrating.
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April 2025 by John Lee
Every time I’ve been to this branch Drive-Thru ATM, it’s been down (cannot accept cash or dispense cash) for the past three months. Fix it already…what’s the point of having a Drive-Thru if the machine is down and you still have to get out and use the ATM inside? Worst Branch I’ve been to. Reston and Arlington are great. This one is garbage, sorry.
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February 2025 by michelle
Everyone is very kind and helpful! very welcoming experience
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February 2025 by Salih Mohammad Salih
Poor service
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December 2024 by Justin Ho (Officialjhfitness)
Would rate 0 stars if possible. Understaffed, slow, inefficient. Waited more than half an hour to be given a phone number to call. When called was given 0 help. Avoid this bank at all costs.
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October 2024 by Peter Tu
Long story short… great staff here but the bank is very disorganized… after my “flex” CD matured they went against their agreement… they decided to lock me for another 12 at .05% LOL. I had to put on my contracts manager hat on and appeal this. After 3 weeks of going back and forth. I finally was given the chance to move my money to CD that was paying current rates…. The crazy thing was I came in a week early to try to grab my money since it matured again and they told me they would charge me a fee… unbelievable… they hold my money hostage then that LOL. My wife also plans to close her accounts… the checking went from free to $15 a month randomly. All and all, I will never bank or do any business with Citi Bank again.
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July 2024 by Jenny Lin
Went this to location and one of the staff was super rude her name is Maggie. I had come to pay my parents credit card and also deposit checks on their behalf because they are at a hospital due to an emergency. She was not helpful at all and SUPER DISRESPECTFUL. She did not let me deposit my check or pay their credit card. She kept rolling her eyes and was basically trying to complete another transaction during mine. She did not give any attention to me when I was literally standing in front of her. My parents had been a Citi Customer since 1990s and this behavior towards a customer is really disgusting and disrespectful. Citi bank should really look take another look at their clerks because their businesses is just gonna decline (or already because of Maggie) they keep hiring horrible and rude clerks.
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June 2024 by Ian Richey
I have been a patron and customer of the Centreville Citibank since 1998 when I opened my account. I've stayed because of the outstanding customer experience. The tellers and advisors welcome me by name, they are patient with me and go above and beyond. Most recently, when I thought I lost a cashier's check, one of the tellers came out to my car and helped me search the parking lot. While Citibank is a corporate mega-bank, our Centreville branch operates and treats us as neighbors.
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April 2024 by 涛陈
Vanya Kostova is one of the few valuable assets of Citibank. She is meticulous, patient and professional. Vanya Kostova takes good care of everyone, including me, so I strongly recommend her boss to give her a raise! Thank her!
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March 2024 by Somair Feroz
. I have always had a pleasant experience with the people here. The staff is accommodating, and very friendly
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July 2023 by Luna Hwa
The service was VERY POOR. THEY NEED BETTER SERVICE. VERY RUDE to their customers.
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December 2022 by Effie Elkorek
We love pretty she is always there when we need her help. She is very knowledgeable!Thanks!Effie
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July 2022 by Karan D
Had a five star experience at this Citibank branch in June 2022! My parents wanted to withdraw some money and a gentleman(Mr. Kuljeet Ahuja) at the branch provided us with excellent service! He processed our transaction with full commitment and was very patient and courteous in answering all our queries related to our account. Mr. Ahuja works at the branch as the head concierge. Definitely recommend visiting this branch for all your banking needs.
