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October 2023 by Manuel G.
Edwin was a great sales manager! He took the time to show me multiple units so that we could find the right unit for my needs. He did a great job informing me of the services life storage offers for other renters and overall I highly recommend Life Storage to other individuals looking for a clean, efficient, nice place to store their belongings.
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October 2023 by Matt Canale
Life Storage is no more. It was sold to ExtraSpace Storage a month or two ago. I rented a 10’ x 10’ unit back in June and just received notice that in November my rent would be increasing from $140/mo to $225/mo. I have a difficult time believing the market conditions have changed to the tune of $85/mo in less than 6 months. I will be canceling my contract.
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October 2023 by Orestes Ramirez Jr
Edwin assisted with my first time storage rental. He had superb customer service skills and ensured I was satisfied with my rental. Great personality and helpful person! ?
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October 2023 by Terri Lee
If I could give negative stars to infinite power I would. Do not use this place. When you call you will hear, "Thank you for calling Life Storage this is Edwin/Al on a recorded line". I recorded every call with this place. They are not to be trusted.They claim that they will work with you, they don't. Everything is great as long as they are getting their money. Then you will get two calls a day and at least one email which they claim they will work with you but guess what, they don't. If you get impacted by government cuts, they will not work with you and lose your position. They will auction your belongings and will sue you. I lost things that were irreplaceable. I drained my retirement funds trying to keep paying them. They auctioned things that belonged to my children, my belongings, and things that belonged to my grandparents that died in a very painful way from cancer. They auctioned sensitive paperwork that contained our social security numbers, they auctioned the ashes of my pets, they auctioned pictures of my children when they were babies that I cannot get back, they auctioned their birth announcements, birth certificates, their baptism clothing, their favorite lovies. Our identity has now been compromised. They auctioned my jewelry, my artwork/photography that I sold to raise money for a local domestic violence facility, the first camera my grandmother gave me, books my grandmother gave me, my grandfather's merchant marine records to include his FBI file and his SSN, letters from my grandparents, my college degree, and so many other irreplaceable things. I could care less about the furniture but the sentimental things, I do. This place was heartless. To say I am angry and heartbroken is an understatement.The only comment made by Edwin was "you didn't pay". How insensitive. How unkind. Do not be fooled by him. My entire life and things that belonged to my babies and my now deceased grandparents get auctioned and that is what his response was. I don't know how he and Al sleep at night knowing they are destroying the lives of people.I begged Edwin to give my contact information to the individual that bought my things and had no response from him. NOTHING. I have done everything possible to continue to sustain the units I had there. I had 7 job offers fall through as a result of government funding issues. That being said the other storage company I used charged half of what I was charged here and truly worked with me. They responded to my phone calls, understood the issues with government funding being cut and continued to be supportive. This place did not. This place is all about the money. PLEASE DO NOT USE THIS PLACE. If you lose your job for any reason, you will have a guarantee to lose your things via auction. They have no mercy. NONE. Truly, the best advice I can give is don't store your things generally as you do not know what tomorrow will bring. You are putting your trust into someone you do not know and even if they seem very nice at first, at the end of the day they control your belongings and they will auction them in a heartbeat.
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September 2023 by Christina Grivas
Edwin was really great helping me switch units when I was condensing items. He showed me 2 different size units before I made a decision and really took the time with me. I’m glad he was so friendly and helpful with my transaction.
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September 2023 by Richard Schwinn
Edwin was great. I arrived with many questions and wanting to see each size unit they had available. He was patient and knowledgeable and helped me find the perfect unit for our extra stuff.
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September 2023 by Jaewon Chung
Al is the best employee I’ve met in the field of storage business. He was a very kind person and he explained everything easily.
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September 2023 by Alex Kortenhoeven
We had our unit for over a year and we never had any issues. All the staff are very friendly and helpful.
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September 2023 by Philip joannou
Had great 1st time experience purchasing a storage from your establishment! A1 customer service with great suggestions on pricing!!Very close and Convenient with being 1st level and Available Dolly Carts for ease! I will definitely be referring and returning ???
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September 2023 by Ashley Osterday
We had a very smooth transition of rental units between parties and when we decided to downsize. Manager went out of his way to make my move easy. This single mom who craves convenience loves Life Storage!
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September 2023 by Dre Siler
Wonderful customer service, and nice facilities. Would def recommend if looking for a place to store your possessions for long or short term periods!
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July 2023 by David Highsmith
Mr. Al is the BOMB? he is professional, kind, and very caring. Mr. Al is nice and I’m glad he is the manager for this property in Centreville. I am blessed to have met him… Thanks Mr. Al,
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July 2023 by Mariah Johnson
New customer! Alan was very generous and knowledgeable on what i need to open a unit for the first time! He made the whole process easy for a first timer!
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June 2023 by Judy iTunes
It was a great experience. Secure, clean and the staff are very very nice. It’s definitely a place to keep and store your items. Definitely recommend it :)
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June 2023 by Roxana Vasquez
Service was fast and easy. Super helpful! Highly recommend this storage unit and very affordable.
