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February 2024 by brian raher
I've used valvoline and jiffy lube. This location is great. Thorough and fast. What else can you ask for.
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February 2024 by DBybs
Very nice guys and prompt, attentive service. I had only been there one other time and they recognized me when I came in several weeks later. I am a woman who knows very little about cars but they explained all my options to me and never made me feel condescended to. Would definitely go to them again and would recommend!
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February 2024 by Renee Ridgway
Always courteous, efficient and friendly.Been a customer for over 15 years at this location.
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February 2024 by Adam Siwek
Service was prompt and quick, like the staff!
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February 2024 by Hiram Andrades
Nice guys and helpful but did not vacuum the inside of the car like they told me. I had a light out and had to go back to get help with it.
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February 2024 by Edward Stulga
Good, fast, and reasonably priced service!
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February 2024 by K.C.
I’m extremely dissatisfied with the service I received at Jiffy Lube at 13821 Lee Highway, Centreville. I took my 2019 Wrangler there for a simple oil change and to get air in my tires. Initially, everything seemed straightforward, but things quickly turned sour. Within minutes, they tried to upsell me on additional services, showing me a supposedly dirty filter and other items, costing an extra $159.99 on top of the oil change. I reluctantly agreed.However, the real issue arose when I asked about my tires. The service representative blatantly lied to me, claiming I needed a special tool for my 33” tires, a tool they conveniently didn’t have. I’ve never heard of such a thing for my tires. I ended up paying $104.99 for the oil change, and I now seriously doubt the quality of their work, especially after being deceived about my tires.When I left, paying over $300, my Jeep still had the service light on for low air. I went to another quick oil station, where they immediately filled my tires, informing me that there was nothing special needed - directly contradicting Jiffy Lube’s claim. See picture.I called Jiffy Lube to confront them about this dishonesty and left a message, but I am deeply troubled by their lack of integrity. It’s winter, and I entrusted them with my vehicle’s safety and my family’s well-being, yet they showed no concern for either. I am utterly appalled and will never return to this location. Shame on them for such deceptive and irresponsible behavior.
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January 2024 by Melvin Ardon
Was quick and professional. glad everything went smooth and my car is running great thanks to the guys at Jiffy Lube
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January 2024 by Fredi Velasquez
Great people very customer friendly..and helpful
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January 2024 by Chiem Nguyen
The guys provided in details what need to be done and finished oil change in less than 15 mins. Thanks!
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December 2023 by Keith Novak
My 2020 GMC truck needed a new windshield wiper being it was raining. I drove to my favorite Jiffy Lube Shop and the crew quickly and professionally installed both new wiper blades. They were friendly and experienced and sent me on my way!
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November 2023 by Alejandra Caballero
As a college student it’s hard to keep up with car maintenance and even know what a car needs. Coming to this Jiffy Lube I talked to Lee Chambers, current assistant manager and when I tell you because of him I have received the best customer service at a service place EVER. He took the patience to explain to me how to check my oil, he topped off my windshield wiper fluid, reset my settings on my dash so my oil change light would show up cause it wasn’t showing up before. He was extremely patient and caring and super personable. I’m not even from Centreville we just happened to be in the area and because of him, I will happily make the drive just for this service. I HIGHLY recommend to come to this location as the personnel were also just as exceptional. And when you go ask for Lee Chambers and you will leave with a car running better than it was before and an even better customer service experience.
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November 2023 by Anthony Footit
I had a emergency after changing my oil that day, realized I was leaking small drips late night in the dark. Saw this Jiffy Lube along the way on the road was able to get help right away from the manager. Fantastic service!
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November 2023 by Troy Gerhardt
There was a verbal agreement on taking $20 off from an air filter replacement that was never applied. I stupidly trusted that it would’ve automatically been applied and I ended up not seeing it when I paid.Other than that they were quick and friendly. Kind of typical upselling. I hate that you have to even think about upselling and being convinced of issues that don’t exist when simply getting an oil change. Do my tires need rotated? Air filters replaced? Being an uneducated car owner sucks going to places like thisServices: Air & cabin filter replacement
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October 2023 by S C
Went in for squeeky brakes. They could have easily replaced the brakes and charged me a thousand bucks, but they were honest and told me that my brakes probably have a year left on them. Good business practice!
