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March 2024 by Carole Steele
I recently left a Mars Hill property only because I was moving to another state. The manager assigned to me, Ashley Schwartz, and others I came into contact with, were unfailingly responsive, professional and easy to work with. Mars Hill maintains its properties, and its website (for placing work orders and paying rent) actually works!
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February 2024 by Jennifer Im
I thankfully did not decide to use your services. When I talked to you guys initially, it seemed like you were pretty responsive. After speaking with other property management companies, I wanted to ask you guys a few more questions before I decided to commit and sign a contract. I called and left multiple messages for someone to call back. I never received a response. Not sure why you decided to ghost me but it was unprofessional and did not leave me with a good impression.Reply to your response below: Get your facts straight. You actually wrote that I ‘care[d] enough about that to make that rating 3 yrs after the fact’? That rating you’re talking about was posted 3 YEARS AGO. YOU initiated this by responding out of the blue to my 3 year old review today, February 10, 2024. Again, three years AFTER I posted that review.So basically you’re saying that you can respond to a review posted 3 years ago, and then have the right to get offended because the OP replies back? Then you try and gaslight me by implying that I’m pathetic for stewing over something that happened 3 years ago…when in fact YOU are the one responding to my review that I posted 3 years ago…which I completely forgot about until today. Hypocritical much? I see now that you took down or revised your original reply to my ancient post. Also, you had a few negative reviews before which I see have been conveniently taken down as well. Why's that? Have you been perusing your own reviews and deleting the low rated ones to inflate your overall rating? Surely a wonderful, highly rated company like yours would not have to stoop to such lows.If you want to get technical, no you never called me back. Otherwise, I wouldn't have been put off by terrible way you handled the situation. I also emailed you requesting a call back, and you never responded. I will gladly post the email that I sent, which I cc'd my husband on. In case you didn't know, most email services store every sent email. So if you really did try and respond, you should have an email in the ‘Sent’ folder somewhere, responding to my request. If you're in business, you should expect criticism and learn from it, instead of acting like a petty 6 year old. Be honest and own up to your mistakes. And stop taking down negative reviews because people aren't stupid, they'll figure it out.
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February 2024 by P G
Cannot say enough good things about Edward and his team. Super attentive, super patient, and super professional. From the beginning, when searching for a property management company, their strategy was not to convince me they were the right company, but rather to help me understand what I wanted out of a company and to see if it was a mutual fit. I'm sad that our 8 year relationship has come to a close, but such is the nature of selling a property. Highly recommend!
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February 2024 by Jon Livingston
Edward and the team at Mars Hill Property Management continue to impress me even in the 4th year of our business relationship. At every turn, the folks at Mars Hill have performed with candor, professionalism, and alacrity. They communicate with both owners and clients clearly and promptly and they provide outstanding service. I am very thankful to be a Mars Hill client!
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January 2024 by Jon L.
Edward and the team at Mars Hill Property Management continue to impress me even in the 4th year of our business relationship. At every turn, the folks at Mars Hill have performed with candor, professionalism, and alacrity. They communicate with both owners and clients clearly and promptly and they provide outstanding service. I am very thankful to be a Mars Hill client!
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January 2024 by Krista Levy
Very responsive team in Mars Hill Property Management in Virginia. They work together as a team to make sure customer inquiries are answered in a prompt manner.
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December 2023 by Courtney Vares-Lum
Ashley, Mars Hill-Virginia, has been super awesome to work with for our investment condo in Virginia -- she is super responsive to calls-texts-emails, easy to talk to, and pro-active. Everyone should have an Ashley as a property manager!
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September 2023 by Square Electrical
We are an electrical contractor who work with Mars Hill property management company to maintain the properties. We highly recommend this company because the company is consisting of very experience members who really care about the tenants and the home owners properties.
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July 2023 by maria keister
We have been using property managers since 2011. Ashley is our 1st positive experience ever, working with property managers. Not only does she have the personal knowledge on local resources, she also manages our property like her own. She alleviates the stress of being landlords.
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April 2023 by Tom Buffoni
Ed and his company are amazing! If you want worry-free property management, look no further!
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April 2023 by Sean Varner
I have always had positive interactions with the Mars Hill team, particularly Ashley and Edward. They are extremely attentive to the individual concerns of homeowners and provide expert guidance and market research. I have found their services to be a great value over the past 3 years.
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March 2023 by J Sanchez
We could not be happier with everyone at Mars Hill Property Mgmt. (especially Edward and Ashley). The communication has been clear and frequent. They worked hard to vet the tenants, get a fair rent, and take care of all maintenance requirements. We are new at renting property, but they have made it easy.
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March 2023 by Jessica Blaemire
Was a tenant for 7+ years with Mars Hill, and when we left they made the move out process as painless as possible. Ashley Schwartz went above and beyond working with the repairman on the cost of any repairs, and Edward Lui was always wonderful to work with- thank you!
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March 2023 by Austin Olsen
This is one classy business. They are always on top of their work and make you feel like you’re a priority to them. Excellent work of taking care of you and/or your family!
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March 2023 by HVM 703
I got the chance to work with Melody and she was a wonderful experience, she made the process easy and was very responsive when it came to helping with whatever I needed to make my experience simple. I highly recommend Mars Hill Property Management.
