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March 2023 by Joi J.
My mom paid for an item using her NFCU Visa credit card which was not as promised, she returned the item which was verified on the phone and the merchant has been holding onto her money. The assistant manager at this branch said this is not credit card fraud. I would. She's had two strokes and despite all these physical branches in Virginia we're going back to USAA.
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February 2023 by Flo S.
I was getting a massage locally and noticed the NFCU nearby and remembered I had a check on me that I needed to deposit. I typically deposit checks via my phone, but this saved me a step. At first I thought that this was an actual bank with tellers as it was hard to see inside. However, as I got out of my car, all I could see was a stand along ATM machine inside a door. I didn't mind as using the machine is just was easy as doing an electronic deposit. So, I grabbed my check, signed the back and used my card to use the machine. Overall, easy transaction and one of the new features they have is to opt to have a printed receipt with a copy of the check printed on the receipt. I did this and got the receipt and had a small version of the check on the transaction. I thought it was pretty cool. I didn't really want the receipt, but just wanted to see what it would look like once it was printed. Kudos for a having a location that was close to me and nearby. I appreciate walking up to a machine once in a while. Are there many banks anymore with tellers? I wouldn't know, but I do appreciate the stand alone machines.
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December 2019 by Kait B.
Nice and helpful. Always in and out quickly. Entrance is on the bottom floor if going in on the hwy 28 side of building
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March 2018 by Lance Gray
This ATM has reset itself on two separate attempts while I was depositing cash and not given me credit for the cash I deposited or a receipt. Right after I go to Gainesville's ATM and it works fine.
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November 2017 by Omar Dicko
Slui bonsoire cmt allez vous waou sé bien xa
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April 2017 by Cynthia B.
Parking front and back, can go in to a real bank and not much wait. Personable. Helpful. Many ATM's around this area if just want to get money and not use the drive thru.
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December 2016 by Samantha l.
It's really depressing that this location only has one ATM and it just happens to be a drive up only. Clearly no one is needing to use the ATM but me, however I have to wait in this teller/ATM line just to get there.. thinking about driving up and backing up into the ATM lane but that would be unethical. Another pain about this set up is that if someone is in the ATM window, everyone behind them will be stuck waiting for that ATM user to finish. Terrible set up for everyone! Recommend additional ATM machines be installed in the lobby for those that don't necessarily need to stand in line in their car or foot when all they need is the ATM. options are apparently limited when it comes to NFCU branches to begin with country wide.
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September 2014 by Rob H.
We have business accounts with this branch. We do a daily deposit and have been told that they will not process any deposits through the drive through if they include any change. My deposit contained $.19 and they told me that I would have to come inside to process the deposit. I asked if I was cashing a check for $103.19 what would they do, they said that's different that is change going out, not coming in. This policy makes no sense to me. This makes it very inconvenient for business customers, I feel that perhaps they really do not want to deal with business accounts. We are looking to change banks.
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May 2012 by Duane S.
This is a review for this branch only, not the credit union as a whole. The location is in an office building with no easy access from the outside without going into the heart of the building or going down the elevator if you enter from the front. The parking lot has speed bumps. Major points taken away for that. Inside the branch, you have to use telephones to speak to a teller with a video of them replacing face-to-face. They give you alcohol wipes to disinfect the phone, but who wants to hold a wet phone to your ear. Sadly this seems a new trend in the locations they are opening now. The one plus is that it is close to my home and it has a coin machine.
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January 2011 by Sharif N.
This is a great bank with great services. The loans are the best around for cars and other stuff.
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April 2009 by CHRISTINA C.
Great location and great service. Nice to have extended evening drive-thru teller service. Please put some lights outside though. I have to put my window up during each pause when the ATM takes time after I make punch in my code and wait etc. It is really hard to see behind the car when conducting ATM transactions. Maybe they can add a big mirror to see if someone comes up from behind the car??
