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July 2023 by Deborah Maclean
The absolute slowest driver I’ve ever gone through. Every time it takes forever. They do not do people in the order they pull up. Inside they act like it’s an inconvenience to bother them. I try to do all my banking online or call the 800 number or great customer service. Someone should give Customer Service lessons to the people at the Centreville Branch.
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March 2023 by Joi J.
My mom paid for an item using her NFCU Visa credit card which was not as promised, she returned the item which was verified on the phone and the merchant has been holding onto her money. The assistant manager at this branch said this is not credit card fraud. I would. She's had two strokes and despite all these physical branches in Virginia we're going back to USAA.
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February 2023 by Flo S.
I was getting a massage locally and noticed the NFCU nearby and remembered I had a check on me that I needed to deposit. I typically deposit checks via my phone, but this saved me a step. At first I thought that this was an actual bank with tellers as it was hard to see inside. However, as I got out of my car, all I could see was a stand along ATM machine inside a door. I didn't mind as using the machine is just was easy as doing an electronic deposit. So, I grabbed my check, signed the back and used my card to use the machine. Overall, easy transaction and one of the new features they have is to opt to have a printed receipt with a copy of the check printed on the receipt. I did this and got the receipt and had a small version of the check on the transaction. I thought it was pretty cool. I didn't really want the receipt, but just wanted to see what it would look like once it was printed. Kudos for a having a location that was close to me and nearby. I appreciate walking up to a machine once in a while. Are there many banks anymore with tellers? I wouldn't know, but I do appreciate the stand alone machines.
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January 2023 by Emilio Crosby
First timer there, opened some accounts, helped me setup mobile banking, mobile deposits, explained all products and answered all my questions. Awesome staff.
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December 2022 by word press
NFCU and their employee hates their clients and treats them as potential threat/criminals. Warning: Do not open an account because it’s a free checking. Every single mobile deposit over $1000 will be considered as too large and flagged as criminal activity. Going back to Bank of America.
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January 2022 by Henry Gómez
Very Kind employees. They welcome you since the front Desk, I was served by Juan, who let me know Al the details concern my transaction. Also they say Goodbye and Have nice day when you leaving.Fully recommended
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December 2021 by jose cruz
Wait time longer than the doctors office. Only came in to have info changed on the account came in at 9:15am ... it's now an hour later. Pretty ridiculous to me , for a high reputable bank.
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April 2021 by kelli lahman
Awful customer service. 3 people working in the entire building and we’ve been waiting 20 minutes just to pick up a check
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December 2020 by Carla Brockenbaugh
Navy Federal Credit Union is AWESOME!!! Hands down. I’ve been with since 1986 prior to me join the Military in August 1994. They have great as I just recently brought my retirement car. Their service agents are very Professional, Courtesy and Knowledgeable. They take their time to understand your questions and provides the best solution for you.
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November 2020 by J.
I purchased Covid Masks in March and the merchant kept telling me they are on back order for a few months. In August I discovered the owner of the website was arrested for fraud and so I filed a claim with Navy Federal.Received this letter and the rep on the phone says if you don’t file a claim within 120 days you won’t receive help, even for fraudulent transactions.Way to go Navy Fed!
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December 2019 by Kait B.
Nice and helpful. Always in and out quickly. Entrance is on the bottom floor if going in on the hwy 28 side of building
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September 2019 by Maria Parra Castro
Staff are very friendly and you get helped fast if you go indoors. Will say that the drive through ATM is very inconvenient. Every time I come to the ATM its intended to usually be a quick visit and I have to constantly wait in the teller/ ATM line or park and walk to the ATM which is in the Teller/ ATM drive through lane. Not convenient at all.
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August 2019 by james robja
Great service . Great car loans .fast service at cut rate prices
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July 2019 by Adam Justice
I love Navy Fed. They are always really helpful and will bend over backwards to help you out!
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August 2017 by Jeremy Batterson
Both locations near Centerville are listed on google maps...the one near Bulloch no longer exists...and the "branch" down 234 is an out of service ATM...thanks for wasting my time NF...glad served for your freedom to be mediocre....not.
