Post Offices near Centreville, VA

“**Review for USPS: Exceptional Service Under Pressure**

I want to extend my heartfelt gratitude to the team at USPS for their outstanding assistance during a critical moment. With my wedding day approaching rapidly and my essential package delayed, I found myself in a stressful situation. Despite the challenges, the USPS staff not only directed me to another location but also provided invaluable assistance that ensured I received my wedding dress just in time.

Their responsiveness was remarkable. Despite the urgency and the redirection to another USPS store, they handled the situation with utmost professionalism and empathy. They understood the importance of my package and the time-sensitive nature of my predicament.

What impressed me most was their proactive approach and willingness to assist. They not only directed me to the nearest USPS store that could help but also ensured that the other store was informed of my situation. This coordination was crucial in ensuring that my package was located and expedited to me promptly.

Furthermore, the staff at the other USPS store were incredibly helpful and efficient. Despite the unexpected rush and last-minute request, they managed to locate my package and ensured it was ready for me to pick up just in time for my wedding day.

Thanks to the collaborative effort of both USPS locations, I received my wedding dress exactly when I needed it, allowing me to focus on the joyous occasion ahead. Their exceptional service and dedication turned what could have been a stressful ordeal into a successful resolution.

They not only deliver packages but also provide invaluable assistance in times of urgency. Thank you to both USPS locations for their outstanding support!

** Stars**

- Kelly”

“I came to this post office to renew my passport. I had no appointment. Only one person was in line in front of me, even though it was noon on a Monday. That person took about two minutes. When it was my turn, I was told to go into a small office to have my picture taken, which took maybe three minutes. Then I filled out the address (which they provided) on a priority mail envelope, which they also provided. They attached the picture to my application and then attached everything neatly and, with my approval, sealed it inside the envelope and that was it! I had no idea it would be so quick and easy! I thoroughly recommend this post office .”

“I cannot say enough great things about Ping and Tara at the USPS office! They truly go above and beyond in providing exceptional customer service. Not only are they incredibly helpful and efficient during regular hours, but they even took the time to assist me after the store had already closed—something you don’t see every day. Their kindness, professionalism, and dedication to their customers make all the difference. USPS is lucky to have such outstanding employees who genuinely care about the people they serve. Thank you, Ping and Tara, for your incredible service!”

“Grew up in Clifton my entire life, 30 years plus. The people who work here and live here. Are some of the nicest, kindest, sweetest human being's you will ever meet. When you come in be polite, and give respect. They will return the favor.”

“I had a problem paying for my passport application because I forgot my pin number (dumb I know) but, even though I wasn’t fully prepared, they still gave me great customer service and treated me kindness and understanding. The application process itself went really smoothly so I had no trouble with that. Overall I’m just grateful I got to do the things I needed thanks to their help. :D”

“They service a small community and know just about everyone - friendly and quick considering they only have two service desks. Elsa and the other lady (sorry I keep forgetting her name) are always doing their best to provide the best customer support. BTW, the close up for one hour between 2 - 3 PM daily for their lunch I believe.”

“Had the best experience ever at the USPS Herndon Post Office yesterday afternoon. I had to rush a shipment of close to fifty boxes of school related books for children on the island of Puerto Rico. During the day I was trying to figure out the best and most affordable way to get the boxes delivered and Patel helped me sort out the boxes, I needed, labels etc. During the afternoon I boxed all of the items with the help of my wife, son and daughter. By 5pm on this Friday I went back to the Post Office and Patel lent me four carts to unload our boxes. Meanwhile, the other employee there Zafirah started preparing the shipment orders and identified a mistake in the zip code which she kindly went about fixing one box at a time by using white out and correcting the mistake to ensure the shipment got there on time. She also had Patel set aside a “trolley” to ensure all boxes were loaded together so they could get there together instead of separately. It took about an hour to do it all but both Zafirah and Patel were mega kind and willing ti ensure the process went through smoothly. I can I thank them enough for their kindness and professionalism. This is what public service is all about !!!”

“This USPS is NOT located inside the Marriott hotel. It is located inside the black build across the street from it inside the Delta Airlines Building. I had no problems here. No customers are ever here, but at the same time the employee seems to be burned out and into a breaking point.”

“Kudos to the employees at this post office for their patience. I came in for a passport appointment today and received excellent service. During my appointment, two other customers came in with certain complaints.. the employee handled both sooooo patiently. The first, customer had written the wrong zip code on her package so it got returned. The employee repeatedly explaining to the lady the issue and why it got returned while lady kept arguing for over ten minutes straight. I was getting frustrated just listening to the lady argue over the same thing consistently while the employee remained so calm.”

“One of your employees, Jeanne, is such a kind, down to earth, and respectful woman! I hope you really appreciate her.

She's friendly and upbeat, and sympathetic-- not something I see often with USPS and probably one of the best USPS employees have come across in the last couple of years. She's very good at making people feel at ease -- as someone who was recently let go from the government, her kindness, patience and understanding was greatly appreciated.”

“Hard to find cause the sign is not like other offices usually have. there is no self-service machine inside. I was here once, the employee was not talkative and did not say hello or wish me a good day in return. It's quite cramped and a little bit dark inside.”

“Mark actually picked up the phone and found my express letter that was sitting in Dulles distribution center for the last week. I was calling all the numbers for the Dulles distribution center and no one bothered to answer . Tracking was not useful at all. So when I called my local post office and Mark found the letter- it was immense relief. Thank you!”

“All the bad reviews are not due to the workers in the post office! It’s usually mail delivery issue's because I have had them. Back to back in fact. these amazing folks here working in the post office did everything they could do to get my packages even though it was never their fault! Bravo !!”

“First time in this location. Short line. Only one person helping at the counter. Even that didn't stop Rafi from being helpful, courteous, friendly and fast.”

“We can't say enough wonderful things about our mail carrier, Leslie! From the very first day she started delivering our mail, she brought not only efficiency but also a warm smile that brightens our office. Leslie is always punctual, ensuring that our mail arrives on time, come rain or shine.

Her attention to detail is remarkable—packages are handled with care, and she goes the extra mile to make sure everything is delivered safely. What sets Leslie apart, though, is her personal touch; she takes the time to greet everyone in the front office, making each interaction feel special. Leslie embodies the spirit of community and service, and we are so grateful to have her as our mail carrier.

Thank you, Leslie, for all that you do! You are truly a gem, and we appreciate you more than words can express!”

“I got a passport and photo taken for my 3 month old. The process was easy, quick, and pleasant. Maile (I think is her name) was so sweet and warm with both my son and me. We had a great experience and would recommend getting a passport appointment there.”

“This is my go to post office. Every worker I've encountered has been extremely helpful and patient with me. That is very much appreciated. There is often a line which is to be expected given the services offered. However, I don't believe I've waited more than 15 minutes, at the longest, anytime that I've gone to do something other than dropping off a package. Do keep up the good work.”