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“I cannot say enough great things about Ping and Tara at the USPS office! They truly go above and beyond in providing exceptional customer service. Not only are they incredibly helpful and efficient during regular hours, but they even took the time to assist me after the store had already closed—something you don’t see every day. Their kindness, professionalism, and dedication to their customers make all the difference. USPS is lucky to have such outstanding employees who genuinely care about the people they serve. Thank you, Ping and Tara, for your incredible service!”
“I have been a Clifton resident for several years and love our local usps. I would be devastated if usps closed due to mismanagement at the federal level. More needs to be done to support the future of usps. Thank you to everyone for their service. ?”
“I had a very positive experience at the post office today while renewing my dad’s passport. One of the staff members helped both of us with great patience, kindness, and professionalism throughout the entire process. She took the time to answer our questions, made sure everything was completed correctly, and treated us with genuine care and respect.
Her helpful attitude made a stressful process much easier for us. We truly appreciated her support and excellent customer service. Thank you for going above and beyond to help our family today”
“Had the best experience ever at the USPS Herndon Post Office yesterday afternoon. I had to rush a shipment of close to fifty boxes of school related books for children on the island of Puerto Rico. During the day I was trying to figure out the best and most affordable way to get the boxes delivered and Patel helped me sort out the boxes, I needed, labels etc. During the afternoon I boxed all of the items with the help of my wife, son and daughter. By 5pm on this Friday I went back to the Post Office and Patel lent me four carts to unload our boxes. Meanwhile, the other employee there Zafirah started preparing the shipment orders and identified a mistake in the zip code which she kindly went about fixing one box at a time by using white out and correcting the mistake to ensure the shipment got there on time. She also had Patel set aside a “trolley” to ensure all boxes were loaded together so they could get there together instead of separately. It took about an hour to do it all but both Zafirah and Patel were mega kind and willing ti ensure the process went through smoothly. I can I thank them enough for their kindness and professionalism. This is what public service is all about !!!”
“They service a small community and know just about everyone - friendly and quick considering they only have two service desks. Elsa and the other lady (sorry I keep forgetting her name) are always doing their best to provide the best customer support. BTW, the close up for one hour between 2 - 3 PM daily for their lunch I believe.”
“Due to an error on my part, a package I sent to an address near the post office was mislabeled and delivered to the wrong building. My husband visited the post office and the staff was extremely helpful. The lady at the counter took all the information and found the correct carrier, who went back to get the package and delivered it to our home. Thank you - we truly appreciate the help!”
“Thank you for the comment saying GPS will take you to Marriott, but go across the street instead. This is the bldg # if it helps. There is a bell you need to ring when you arrive, so they know you are there. Also, Chaneisha was amazing and helpful!”
“Shannon was amazing this morning. She helped us with our passports without hesitation and guided us smoothly through the process. Thank you so much. You’re an angel. Then Tamika also was incredibly amazing. Helped me when I had a random stomach ache come on. Great people working at this location. God bless you guys.”
“So happy this is my local post office. After years of living in various places and dealing with mail workers who have not been friendly, this has been refreshing. Richard is always smiling and happy to help. The longest line I have dealt with was three people. I don’t dread mailing things.”
“Mark actually picked up the phone and found my express letter that was sitting in Dulles distribution center for the last week. I was calling all the numbers for the Dulles distribution center and no one bothered to answer . Tracking was not useful at all. So when I called my local post office and Mark found the letter- it was immense relief. Thank you!”
“The best experience, truly. The post office met their walk in capacity for passports, so the lady was kind enough to make an appointment. I went to another post office yesterday in SW DC and was told they don't do walk ins, and that was it. VA has me sold.”
“Tucked away on a side street I've never been on I had to use Waze to get there. Even then I took wrong turns twice before I found it. Anyway I finally found it. There was one other car there. I walked in the first door. Its a lobby area with po boxes. To the right is a second door. This area has mailables both envelopes and boxes. I stood in line and waited for a worker to come out. She was cordial and greeted me with a warm smile. I had a mailer which she processed then gave me a receipt. Since this was my first time there I asked if there were other post offices in Manassas Park. She mentioned there is a drop off facility on Euclid Avenue, it's not full service. I thanked her for the information.”
“Wonderful service and pretty fast line! The representative that helped me was wonderful and had a great sense of humor! Would definitely mail packages here in the future!”
“I usually go early in the morning when there’s little to no line. Never had an issue with the staff. They were friendly, polite, and provided a professional customer service.
Sometimes they work a bit slower due to passport appointments but it’s an understandable problem. Just gotta have a little bit of patience. Never had a negative interaction here.”
“The service was excellent. They give me a very good customer service and I really want to thank Sushmita. She’s going above and beyond to help me with shipping my packages I want to thank all the managers there for their support and understanding.”
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“Stopped me from sending my passport to the wrong address before I could even pay for it, they just knew it by heart. Staff was very friendly and knowledgeable. Plenty of parking.”