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December 2024 by Jaehoon Lee
My mailman sent my mail back to the sender too soon. He is supposed to leave a notice in the mailbox if this happens. I never got any notice. I expected a delivery on November 29, but the mailman returned it right away. They should wait ten days, then leave a slip saying it was returned or is being held by the post office. None of this happened.
What a joke.
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July 2024 by Kelly-Ann Downer
**Review for USPS: Exceptional Service Under Pressure**
I want to extend my heartfelt gratitude to the team at USPS for their outstanding assistance during a critical moment. With my wedding day approaching rapidly and my essential package delayed, I found myself in a stressful situation. Despite the challenges, the USPS staff not only directed me to another location but also provided invaluable assistance that ensured I received my wedding dress just in time.
Their responsiveness was remarkable. Despite the urgency and the redirection to another USPS store, they handled the situation with utmost professionalism and empathy. They understood the importance of my package and the time-sensitive nature of my predicament.
What impressed me most was their proactive approach and willingness to assist. They not only directed me to the nearest USPS store that could help but also ensured that the other store was informed of my situation. This coordination was crucial in ensuring that my package was located and expedited to me promptly.
Furthermore, the staff at the other USPS store were incredibly helpful and efficient. Despite the unexpected rush and last-minute request, they managed to locate my package and ensured it was ready for me to pick up just in time for my wedding day.
Thanks to the collaborative effort of both USPS locations, I received my wedding dress exactly when I needed it, allowing me to focus on the joyous occasion ahead. Their exceptional service and dedication turned what could have been a stressful ordeal into a successful resolution.
They not only deliver packages but also provide invaluable assistance in times of urgency. Thank you to both USPS locations for their outstanding support!
** Stars**
- Kelly
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June 2024 by Mika
Constant issues with delivering wrong letters, very unprofessional way of handling issues! After I have changed my address, my small package was delivered to the old address by this office!! Maridee has lots of excuses as usual, blaming new employees, etc.... same nonsense story!!
She told me that she retrieved my package and assured me that she personally forwarded it to my new address. This was in mid-March, and I still have NOT RECEIVED IT!!
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April 2024 by EDGARDO “JUN” ARBOLADO
The most friendly and helpful staff here are the Korean-Americans. They are very courteous and you can see in their smiles that they love their job!
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March 2024 by Ryan32723
I would give zero stars if possible. The employees here don’t understand their own regulations for mailing packages. They can’t accept labels created from the usps website and can’t mail packages following their own guidelines.Completely incompetent, you’re better off trying to go to another post office where the employees know how their own guidelines.
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March 2024 by Jillian Saltpaw
I see why people don’t want to deal with usps, coming here. Slow with a superior who doesn’t have to ability to be a cashier?! #MakesNoSense
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March 2024 by Sirjana Shahi
costumer service not good 2 woman working morning time passport & photo collection really bad women i have appointment 10:15 i coming an the time she take the others people she say waiting I'm waiting 3 hours but she say sorry ma’m com to the tomorrow morning what crazy ?
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February 2024 by Stephanie
First time at this usps location, worst customer experience I’ve ever had at a USPS. No one was available at the counter, a queue was forming and no attendants. An African American man from the back came up to assist as he saw no one else was up. I brought a plastic envelope for return which the instructions were “no packaging no label, bring code to USPS and they will print and ship” as I set the bag on the counter he looked at me like I was mental. Pointed to my bag and said I have to tape it, I said sorry that’s not what the instructions gave me. He said not his problem, he couldn’t do anything until I taped it, I said I didn’t come equipped with tape as I wasn’t told to. He said “well I’m telling you how it is” and refused to be helpful. I asked how much a tiny 2 inch strip of tape would cost. He had some there on the counter. He said if I had priority shipping he might be able to use some tape and I said it wasn’t as it was a retail item return. He pointed me to the wall to buy rolls of tape and told me there was tape for purchase for $2. It was not worth it to me and his attitude could not have me walking out of there fast enough. I didn’t realise USPS could be so rude over 2 inches of tape. Will not recommend this location to anyone that actually might be seeking assistance from staff for packaging.
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January 2024 by Tina Steblein
Everyone there is always so nice. I go there specifically for that reason I try to walk in with a positive attitude, knowing it will take time because people have lots of questions when you go to the counter.
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December 2023 by Bob Steinman
The clerks are friendly and polite, even though short staffed, they do their best. Only concern is that when just dropping off a pre-paid package into slot, it takes FOREVER to have it scanned and processed, sometimes many many hours to see the tracking info. on email.
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December 2023 by Haleema A
Very quick and knowledgeable clerk desk people. Ryan in particular has helped me a handful of times and is exceptional at what he does. Thank you Ryan !
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December 2023 by Mystery S.
BLUF: The day after Thanksgiving was the perfect day to go! I was the only one there at one point, and then a couple other people sauntered in. The USPS counter staff were pleasant, responsive, helpful. If you're an organized and prepared customer, you should be able to get in & out rather quickly. Please don't get upset with the staff because you haven't done your part.I have never ever seen this post office without a line before...well, other than when the post office was closed. I showed up for passport processing, and even though all staff weren't quite expecting me, they worked efficiently and got me in & out in less than 10 minutes since I had everything ready to go. A line didn't even build up behind me likely because most people were put & about just beginning their holiday shopping. Many thanks to the staff at the USPS staff at the Lee Hwy/Centreville, VA branch (by Trader Joe's)! You helped me check off a to-do list item that has been sitting idle for a long time! Hope you all get through another crazy but pleasant holiday season safely & sanely.
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November 2023 by Jes Frank
I went in for a package pickup and Ryan was so nice! He was very friendly to everyone in line and even though it was close to closing time, he didn't make anyone behind me feel bad. I just felt like that deserved a shoutout because it's not always that you find someone so helpful and kind.
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October 2023 by Stephi Nordlander
First time at this usps location, worst customer experience I’ve ever had at a USPS. No one was available at the counter, a queue was forming and no attendants. An African American man from the back came up to assist as he saw no one else was up. I brought a plastic envelope for return which the instructions were “no packaging no label, bring code to USPS and they will print and ship” as I set the bag on the counter he looked at me like I was mental. Pointed to my bag and said I have to tape it, I said sorry that’s not what the instructions gave me. He said not his problem, he couldn’t do anything until I taped it, I said I didn’t come equipped with tape as I wasn’t told to. He said “well I’m telling you how it is” and refused to be helpful. I asked how much a tiny 2 inch strip of tape would cost. He had some there on the counter. He said if I had priority shipping he might be able to use some tape and I said it wasn’t as it was a retail item return. He pointed me to the wall to buy rolls of tape and told me there was tape for purchase for $2. It was not worth it to me and his attitude could not have me walking out of there fast enough. I didn’t realise USPS could be so rude over 2 inches of tape. Will not recommend this location to anyone that actually might be seeking assistance from staff for packaging.
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October 2023 by PMT 976
Good usps location and great customer service ???
