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February 2024 by M Mason
Ordered a starter to come from different store. When I picked up the next day opened the box it was a core in box
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February 2024 by Taylor Barlow
I really appreciated the customer service from Angel I just received at the Chantilly location. I called the store at the end of business hours basically and was encouraged to still come in The staff all greeted me and helped me get a starting point to find resolution to my engine troubles. Thank you!
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February 2024 by Austin Hardy
Staff was friendly and helpful. They installed my new battery in less than 10mins out in the cold winter. Much appreciated!
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December 2023 by Steve Towers
I went for a battery check of my truck since it wasnt cranking right and had to jump started few times. The kid that tested it took only two minutes to diagnose that the battery, alternator and electrical system was okay and shouldnt worry about it. Sure enough, later that day the battery died while away from home. Took to truck to mechanic who diagnose bad battery and then to Interstate Batteries who also confirmed it was a bad battery. Never again stopping at this location.
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November 2023 by fredis martinez
Worst service ever just asked a simple question and the employee was already given me attitude
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September 2023 by Tim Hailer
This is absolutely the worst auto parts store that I have ever dealt with. I spent over $500 in parts today and I had a $50 credit in points from all of the purchases that I made before the store act as though I was robbing money right out of the register, I will no longer be an advanced auto parts customer I will take all my business to AutoZone or Napa so long advanced keep your $50 in points I spend $2000 a month in parts
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July 2023 by Benjamin Powell
Does not open at 0730 when employees show up at 0735 and tell you to wait 10 min. That would be a 745 opening.
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July 2023 by Chris V
Lady who works here will tell you to go get the item yourself and doesn't help you
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May 2023 by Jose Villalobos
A few months ago I bought some rotors for my wife's car but we began to feel that the car vibrated a lot when it braked. We took it to the mechanic and they aligned and balanced it and it didn't improve so they concluded that it was the rotors that were defective. We went to the store and The lady who was there checked my account and said that it was within the warranty period but that she would talk to the manager named Rohim. I talked to him and he replied that he could not give the warranty without proof from the mechanic. I told him that it was there. the car if he wanted to check it or drive it but he said that I don't think he is a bad manager disgusting a person who does not think he has a job because those of us who buy in the store are the ones who have it there
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March 2023 by MI Concepts
Quite store helpful associate I have no clue about my headlights associate ask me couple of questions and grab light from aisle and give me it’s save me time
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January 2023 by Thinh Cao
I came in for a battery test and potentially replacement. Initially it was OK: the test came back and my battery needed to be replaced, which I expected. But then it all went downhill:1. The cashier (an older black man wearing glasses) told me there were 3 batteries available for my car (in the order of how much each costs): diehard platinum AGM, optima red top, and optima yellow top. I asked him if there was anything cheaper than the diehard platinum and he said no. This is not true because I checked the online store at this location before coming in and there was a cheaper battery available: diehard red. I asked him again if he was sure that were all the 3 choices I had and he gave me a resounding yes. It's not that I can't afford the more expensive batteries, it was just that the sale person wasn't transparent (or didn't check things carefully)2. When it came to replacing the battery (which was done by the same person), he took a very long time (around 20 mins) and couldn't put the cover on properly. He was frustrated, removed the screws so he could reinstall it properly so that the cover can be fit in, and said: "I shouldn't change the battery. I am doing you a favor". I politely asked him why he was upset at me and he said: "I'm not upset, I'm just telling you that I am doing you a favor by installing the battery for you. The computer said I shouldn't install this battery for this car but I'm doing you a favor". I told him that I've had this car's battery replaced at Advance auto parts for many times in the past and it all went smoothly and without issues, and he said: "well they were probably also doing you a favor without telling you so". I was very upset and disappointed but I didn't say anything after that as I wanted to get the heck out of there ASAP so I just let him do his things. I don't understand why he told me that he was doing me a favor. I'm 100% sure it was because he installed it incorrectly and the cover wouldn't fit that he had to remove and reinstall, which frustrated him. I did not get the battery for free and I didn't demand him to install the battery for me. I understand the small print under "free battery installations" which reads "on most vehicles and at most stores", but why didn't he tell me beforehand that he was doing me a favor until the point he messed things up and got frustrated???I'm extremely disappointed in this experience and will never shop at Advance Auto Parts again.
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January 2023 by chris crickenberger
They have all tha parts needed most of the time
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December 2022 by Kim Evans
Rohim the so called manager is the worst person that has ever worked there. I heard him yelling at customer today and multiple times in the past and couldn't believe he worked there. I was about to order about $700 worth of stuff but I dropped it on the spot and walked out and will never go again. YOUVE BEEN WARNED! Support another business that wa to you as a customer and treats you with respect
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September 2022 by Bob saro
Wanted to purchase Bosch wiper blades. Their online store lists as $29 but store wanted to charge $36. I was not able to purchase online as their app tells me to call the store. The cashier who was very rude said he can't charge the online price. I took my business elsewhere.
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September 2022 by Calvin S.
The manager at this location is a punk. Always has an attitude and acts like you are the one who is lucky to shop there. Not the other way around, most advanced autos I've been to have great customer service. This idiot makes it a true hassle to shop there. Do yourself a favor and go to autozone instead.
