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October 2023 by 111 MedCo
This a great location. The manager understands the needs of business owners who operate from this facility. It’s one of the only locations in Loudoun County with a legitimate loading dock and it’s close to Rt. 28. Give Ed a call to see the entire facility.
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October 2023 by Shannon Longsworth
The Manager(Mr.Edward) was very helpful.. Much relief from my Chicago move
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January 2023 by Dean Carnegie
Blown away by the service and attention to detail. I needed to downsize and was able to get a unit that was very close to my old one. It made moving a breeze! Customer Service here is top notch!!!
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October 2022 by Andrew Schneck
Would recommend this place to anyone. Prices are good and service is great!Tre helped me with getting my unit, access to the facility, and navigating this facility. Want to say thank you for the excellent customer service!
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August 2022 by Patricia Burgos
Omg this place is so nice everyone should come and see it
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July 2022 by James Wills
I had a wonderful experience last year getting a very clean and climate controlled unit for a reasonable cost. Customer service was great with Adrian and his team. However, rates have escalated 50% in a little over a year and the new manager Bobby is rude, arrogant, and abusive. Adrian allowed me to back up on the sidewalk entry to load and unload. When I did this recently, Bobby came running out of the office yelling at me. After parking elsewhere and completing my transfer, I went into the office to discuss the customer service thinking that he might apologize for the attitude, instead he resumed his rant and yelling. I left and will be getting out of this place as soon as possible. It's a shame because it's very convenient for me. But, there are lots of other storage places in the area.
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June 2022 by Pinktagpole
I am a long term customer at this facility and maintenance of the place has gone downhill in the past year. The exit security gate is often broken and left up so anyone can come in, the roll up door near my unit has been broken for months. The floors are dirty — I have seen the same trash on the ground every time I come. I can’t stand coming to my unit because often heavy metal music is blasting on the intercom. Management does not seem to care about keeping the place up. Past managers of the facility used to take pride in running the facility well but currently I would not recommend this place.
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June 2022 by Kelly Buckley Naylor
The staff are really helpful. They are making improvements on the property. My only complaint is they've raised the rent significantly over the last three- four years we have had space there.
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May 2022 by Scott V.
Quick , easy and friendly service. Good value for your dollar. I would recommend this place.
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February 2022 by Traci R.
extreamly NICE and Helpfull team of people that helped me with my storage needs ! Highly recommend this place!!!
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December 2021 by Mary W.
Do not rent here! We received a low rate briefly from this place but subsequently rent increases have been outrageous. They ask for proof of your insurance or charge you their own. Twice now, I provided proof and they ignored me and went right on charging me for their insurance. Last year, after they ignored me, I took proof of insurance physically to their office and they ignored me. This month, I received another notice about insurance. I immediately provided them with proof from my insurance agent and reminded them they had ignored my emails and overcharged me in the past. That brought an immediate notice of an over $50 increase per month of my unit! They constantly email you to give them a 5 star rating. Just no! Find another place.
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December 2021 by derek burns
My experience with this storage facility has been great. They have been very accommodating to me and the customer service has always been awesome.
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December 2021 by R0793
The people who work here are great, they are helpful and have good customer service. The facility itself is in good condition and I felt like my stuff was safe in there. The bad thing was the crazy price increases. Sometimes the cost of storage went up 19%. That was too much for me. When I moved out I discovered all the rodent droppings. Make sure your boxes are closed and taped shut. I’m guessing people in other units have food stored or something because there was a lot of rodent droppings making me think there might be a rodent problem. I had both indoor and outdoor units, the indoor one had all the droppings.
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December 2021 by Mike Wyrick
I have been a two-time customer at Air and Space Storage for a combined circa10 years. Both times I found them to be the best storage business I have used in the last 20 years and numerous moves. The site was always clean, void of rodents and the climate-controlled area met my access requirements. I would still be a customer if I had storage needs, but will not hesitate to go back if I have a storage need in the future. For those to whom it matters, the close proximity to Dulles airport was convenient for me when flying in/out of the area. Price was cheaper than most in the region...and customer service was always responsive, courteous, and customer oriented.
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December 2021 by Randel Deatherage
They raise the prices exorbitantly fast. I just received a $50 month increase, which amounts to about 20%. I was told when I rented the space that it would not exceed 8% per year. The gate didn't work for weeks and just remained up. That doesn't give me a good feeling about security. I will be moving out soon.
