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October 2024 by willku9000
This place has a wide selection of video games from throughout gaming history, and the majority of it looks to be in pretty good shape. They also have a lot of collectibles and merch for games and anime, many of which is kinda random but still cool. Only major problem I have is the location. It’s a bit hidden away in a random building in what looks like an Office park behind the Dulles Expo center. I honestly had to double check I was in the right place. If you’re really into gaming i recommend checking this place out, but use navigation to get there.
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October 2024 by John Ko
This is a cool shop. I stumbled upon it b/c I was selling some retro gaming stuff found in an "attic". In fact, my normal game store couldn't handle testing so one suggested I go here. Huge inventory in a huge store tucked away in a business park. Great customer service. Pleased with amount that I got for old NES that didn't have cables.
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October 2024 by Bowen Dye
ONLINE ORDER: Ordered a used copy of a PS5 game. Game arrived before delivery time, wrapped safely, no scratches or blemishes, works perfectly.
Cannot recommend enough; will absolutely be ordering again ASAP.
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October 2024 by Jordan Watson
Complete waste of time. I had placed a repair order online their website for DSi XL screen replacements on August 12, 2024. I got an email the day after I had already sent it that repair orders are currently delayed 1-2 months...okay. Well I wasn't really in a rush to get it done, so I decided to just have it wait out. I checked pretty much every week to see if there was any progress, but no, it was indeed taking upwards of 2 months to get to my order.
On the 7th week, I decided to message them via email if I could maybe get some sort of ETA on when this thing would be finished. I get a message back saying they're "experiencing an above average traffic through their servicing center and are still trying to get through all their orders". They had also stated that they're low on staff, I guess technicians that repair systems are hard to come by around here, which only makes me lament that Pandora's Cube closed down even more. After another week of waiting, I decide to just make a phone call, letting them know that it's been 2 months and they really still can't give any sort of update? They had offered to send it back to me, which I declined due to how much time I had already waited, I said to myself I'd give it another month and if it's not done then I'll request it back.
Well it seems my patience was rewarded 3 days later, my prayers seem to have been answered...NOT. I get an email back on October 15th, 2024 saying that they had "inspected my unit and did not find any issues with the LCD". Huh, so I sent my DSi in for 2 months, just to be told that there wasn't any issue you could find, although if you had just turned on the system they would have found that both screens were yellowing, a common issue that apparently happens on DS systems from being in high humidity environments. Not that it mattered, because they had also stated that the LCD replacements had been discontinued for some time and that they were now removing the DSi XL Repair Service from their website now and will be shipping my system back to me, unfixed.
Are you guys for real? These people had me wait 2 months just to tell me you can't just get some screen replacements via AliExpress or Amazon? This system was long discontinued, it's not as if Nintendo themselves were selling any parts to begin with. I don't know where they were looking to procure the screen replacements, but there were more than enough online stores to provide them, it sounds more to me you guys made some garbage excuse not to repair it, be it that either your technicians are unable to perform the service repairs you're selling or you're trying to get through your massive backlog of orders and are just tossing out the more difficult repairs.
Absolutely ridiculous. Anyone looking to get repairs done, I implore you to get them done ANYWHERE else that is offering. Even if you wait the 9+ weeks as they stated in their email, they're most likely just going to get back to you saying they're unable to. Save your time and go to a place that will get it done within a month.
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October 2024 by Dorian Rittenhouse
Always something to find.
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October 2024 by Kian Curatolo
Wide variety of things that are hard to find even online, very friendly staff and good atmosphere.
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October 2024 by Fatima Ali
My son has autism and doesn't call places, I usually do it for him. But he wanted to call eStarland and ask about a Wii U. He called and asked a lot of questions. I don't know who was on the other end of the phone but they were so kind and patient. They didn't rush him, even though I know how busy the store gets, they answered all his questions and even wished him a happy birthday when my son said he was buying the Wii U with his birthday money. I am so grateful to that employee who made my sons whole day. Thank you so much.
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October 2024 by Aaron Grey
Great place for interesting items for older games systems and nostalgic gifts!
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October 2024 by Claude Suggs
This place is amazing ?? I trade and both shop here since my first visit which was a few weeks ago.this place has everything I need from going back into my childhood games till the new generation I give them 10 $TARS hand's down thanks you for the Large variety of inventory.
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October 2024 by John
Selection is absolutely unmatched and only continues to grow.
Check out times can be very slow due to slow computer system and low staff numbers however. Owner seems full of himself
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October 2024 by Brandon Ramirez
This store is huge. The amount of variety they have of games and other collectibles is amazing. When you walk in it’s just everything you could want. The prices are located on the computer on your left. So you can search for any game or item you’re looking for.
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October 2024 by Kokopelli
Great selection of gunpla and accessories.
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October 2024 by Kimberlie Grueso
The gentleman on the phone was not helpful he was a bit rude we are looking for someone to repair our Xbox and they stated that they are not doing that right now but it was there tone when speaking that bothered me.
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October 2024 by Charles Parson
Excellent place to buy games from, my order was shipped quick, and arrived fast. Their prices are also reasonable I have no complaints at all and I will definitely be ordering again.
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October 2024 by Jacob Bierbaum
This place is incredible!
They have an unbelievable selection of games, and they're all fairly priced at market value - you're not going to find any price gouging or ridiculous pricing here. All their retro stuff is variable based on pricechart and true market value.
The staff is super friendly! They'll gladly help you, they'll take trade-ins, they do in-house refurbishing right there where you can see them work, and overall it's just such a cool environment!
I buy all my games and collectibles from there now - I'll never go back to GameStop or other competitors as long as this store is around! Go there - you won't be disappointed!
