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January 2024 by John Dudley
Nice place and reasonable. Staff is friendly and willing to help however they can.
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November 2023 by James Lawler Duggan
Colin at ExtraSpace in Chantilly is exceptional at customer service, which is awesome because visiting your storage unit is not typically a joyful experience, so he makes it way more tolerable. Great dude.
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November 2023 by moose Mudding
Collin is the man ?% top professional customer service representative couldn't have had a easier transaction to get set up for my storage rental needs he went above and beyond to find me the unit I need as my requirements were very unique I would recommend you go here and see Collin for all your storage needs
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October 2023 by Taz Kurdi
Such a pleasant and friendly experience with Colin! Thank you.
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October 2023 by John Tolson
This is a very good storage facility. The manager was great also and very concerned about customer satisfaction. I highly recommend Extra Space Storage. Very close to the airport also.
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August 2023 by Susan M
Thank you Extra Storage! I had an amazing experience at your Chantilly, VA Lee Road location. Colin was amazing to work with. He is so professional and made the process so easy from start to finish. The location is clean and so convenient to Route 50.
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August 2023 by Jasmine Rose
Colin is by far the best! Needed to move business storage unit. At first, was a bit confused as to ending one lease to starting another.. Colin will text and work with you reasonably during business hours, and is the most understanding!
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June 2023 by Jerry Schmeider
I spoke with two staff members while signing up for storage. Both were exceptional. Thanks Collin and Sahar for your assistance and professional manner. They made it simple. Everything was clearly explained. Location of the unit was easy to find and the grounds look well maintained. The price was great...we just want to store some items while we have our house on the market. Just need the storage for 2 months and that was no problem.
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June 2023 by Doesnt M.
In the almost two years I've had a small storage space here, my rate has gone from $71/month to $117/ month without written notice prior to the charges made on my credit card; the elevator in my unit has been down for over two months, making it impossible for me to move without hiring someone to help me carry my belongings down a flight of stairs; the office people say august 10th is the date they have for it to be ready yet the inspection on this elevator was expired in November 2021 when I initially got my unit and was NEVER inspected since.. yet they are "doing everything they can" and "it's the county's fault they haven't come yet". Btw yes I did ask a front desk employee about the expired inspection and she said they would be back within months to re-inspect it. It's been almost two years.. but they're doing their best guys! I suggest not renting at this location 14518 Lee highway, chantilly va
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June 2023 by Shakirah King
I was able to easily apply for the rental unit and getting to the unit was even easier. The staff in the office were very knowledgeable, kind, funny, and helpful. Definitely recommend!
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June 2023 by Glenn Martin
After arranging storage unit online, the location called to inform me that the elevator was out in the building my unit was in and arranged to transfer my unit to one that had a working elevator. They offered to help during the entire process of moving in. They went above and beyond to be helpful.
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May 2023 by David Robinson
I recently used Extra Space Storage for storing my belongings during a move, and I was extremely impressed with their service. The facility was clean, secure, and easy to access, and the staff was friendly and helpful. In particular, I want to give a shoutout to Sahar, who went above and beyond to make sure that my storage needs were met. She was knowledgeable, patient, and professional, and she made the rental process a breeze.Overall, I would give Extra Space Storage a 5-star rating for their excellent service and facilities, and I would like to specifically highlight Sahar's outstanding customer service. I would definitely recommend them to anyone in need of storage space and will use them again in the future if needed.
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May 2023 by Devin Pearsall
The lady there was very kind and helpful, she answered all my questions and showed me the best ways to get to my storage unit
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April 2023 by Karla Rosales
Great place, the new manager Sahira and Sydney are great, very professional and always willing to help. I have been a customer for a long time and I would recommend this storage place to anyone. They are always willing to work with you if you have any issues. Rates are pretty reasonable compare to other storage and I know there are rates increases, but let’s face it!! Everything is going up in prices every where you go!!
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April 2023 by Alex West
PREDATORY, BAIT AND SWITCH PRACTICESI signed for a 5x5 unit at a reasonable rate at the end of February with the promise that it wouldn't change but for a few dollars, year to year. Less than 3 months later, a mailing informed me that my rate had just arbitrarily increased by 75%!I would strongly discourage anyone from doing business with this company at this location. Liars and cheats.
