-
November 2023 by Naah Poook
Cecilia was very helpful and explained how to rent a unit online. Great customer service and the property is very well maintained.
-
October 2023 by Kadija Talley
Very nice and clean facility and Cecilia the Manager was very helpful and friendly
-
September 2023 by Larisa Cernoch
The worst storage experience of my life. Do not rent here or any public storage space, you will regret it. Doubled my rent in less than two years. Won't let you pay ahead to avoid increases. Location staff are awful and not helpful. You wait forever to try and speak to someone on the phone. The online reps are extremely curt and unhelpful. Their website and account access is garbage. I will boycott Public Storage until the day I die.
-
September 2023 by Larisa C.
The worst storage experience of my life. Do not rent here or any public storage space, you will regret it. Doubled my rent in less than two years. Won't let you pay ahead to avoid increases. Location staff are awful and not helpful. You wait forever to try and speak to someone on the phone. The online reps are extremely curt and unhelpful. Their website and account access is garbage. I will boycott Public Storage until the day I die.
-
August 2023 by CCLs Creative Solutions LLC
Very friendly and helpful staff. The access hours are nice. Would be great if a bathroom and even a small trashcan was available. If limited access is the issue, then allow us to use a pin.
-
August 2023 by Timothy Brown
Cecilia is a manager n has excellent customer service. She always takes the time to explain everything to you m is always very helpfulYou guys are lucky to have her on your teamThanks Cecilia
-
July 2023 by Minnie GM
Clean and well-managed site. Bonus points for Cecilia for extraordinary customer service.
-
June 2023 by Ron J
We needed some short-term storage for our son's college gear and researched local storage places. This Public Storage location on Centreville Rd. was a convenient location for us as well as price-competitive. The website allowed for everything to be set up online. The company was very good about communicating frequently with storage specifics.When we arrived, the app (Android phone) worked well for the gate as well as the door. The facility is pretty amazing, with clean floors, lots of rolling carts to use, and working elevators. Our storage locker was easy to find and met our needs perfectly. The whole family is pretty amazed by this facility. The office staff answered the phone promptly and processed a quick refund for the lock they issued, since we had our own.If we need to use storage again, we will definitely keep Public Storage in mind and recommend this company to others.
-
June 2023 by shakia welcome
No complaints. The staff is friendly and very helpful. I originally reserved a space at a different location, but they didn't have the space I was looking for, for the promotional price so the associate recommended this facility. She even called to let them know I was in my way as it was getting close to closing time. They were all very helpful
-
May 2023 by Rachel Munnerlyn
Public storage facilities have never let me down I've moved a lot over the years and from temporary to long term storage you just can't beat Public Storage. This location off of Centerville Rd is actually one of the best I've been to. All the staff were very helpful and they have plenty of parking. Now I've heard there is a new app out to self manage a lot of tasks like gate access and payments. Thumbs up! Public Storage keep up the good work.
-
April 2023 by Trufena Ogol
Great service, Michael was great at guiding the process of checking into storage and they've provided great service so far.
-
April 2023 by Duke Enebish
Cecilia is the only one who is professional customer service provider! I had a wonderful experience since 2016 and I would highly recommend her service in public storage
-
April 2023 by Lauren Dedegbe
Ram & Cecilia were amazing Managers and they helped my moving in very easy.
-
March 2023 by david duong
Ram is by far the absolute best Manager I have ever met. He goes ou of his way to help and make sure everything is smooth and taken care of. I would recommend this to anyone looking for a storage unit
-
February 2023 by Yenny M.
This might help others searching for a storage unit. I am moving to a small place and need to store some items soon, I was searching for a convenient, affordable, and secure storage company in Fairfax, VA. After visiting two other companies and locations, I was blessed to find the manager Cecilia at the 3700 Centreville RD location. She is the best at assisting with this stressful process and helps me find the right size, of the unit for the budget that I had. She was patient with me and also took the time to show me multiple units to make sure I was comfortable with the size. I could not ask for a better representative to help me pick the right unit and secure place. I would recommend this location 100% for anyone looking for storage.Thank you, Cecilia you are the best,Yenny McNamee
