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March 2024 by Michele Mosier
Was buying several packages from the fresh meat section and noticed inconsistent pricing. When brought to the attention of the cashier, a manager came and quickly and kindly solved the issue.
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March 2024 by Saga Vång
The best grocery store in the area.
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December 2023 by IC Langley
They were the only one open on Christmas day - and I was glad because I'd forgotten something important. Big store inside, very clean and everyone very helpful.
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December 2023 by Pauline Clark
I'm disappointed that they said they carried a brand of cookies my son-in-law loves. I bought them there before. Drove an hour to get them. They had none, and there was no one who spoke English or Spanish that i could ask about them. I'm not sure even calling would have helped. The manager was very nice and tried to help, but she really needed someone in the bakery department who knew what's what.
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December 2023 by Sina Reangber
I have been to this store at least once or twice a week in the past 4-5 months, always in the evening after 5. The customer service is sub par, from the management and the young employees sometimes do not know much. They have printers that do not work, have to wait so long when your groceries do not ring properly and need assistance and the manager is alway angry. Since management is poor, it obviously trickles down to the other employees.
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December 2023 by Sean Le
Bought a $100 Apple Gift Card, went home to redeem it, the code was invalid. Called up Apple Support to then have them tell me the Card was invalid and needed to be exchanged. Came back to the store an hour later and Giant employees said the code will be activated within 24 hours. Next 24 hours I wait and still try to redeem but with no luck. I come back and they say the same thing but this time 24-48 hours it will redeem. I ask for refund but Giant employees again dismiss the problem and say it’s not their fault for selling an invalid faulty Apple gift card. I’d honestly prefer shopping at Walmart than this place.
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December 2023 by Minyoung Chang
I been leaving in south riding for more than 11 years and this is why i dont come to Giant. Such a bad customer service!!!! I am pregnant so im coming here to use WIC but night shift ppl are ridiculously rude. Me and my husband always go at night time after work to get my lactose milk but this time i had to let my husband go by himself since im almost due. When i was on speaker phone with my husband lady name KAYLA keep saying lactose milk is not covered by WIC n try to fight with my husband. KAYLA stated that she never since WIC covers lactose’s milk but i been getting past five months so Excuse me??? So if you want to talk to my husband or me like that she needs to know what you’re talking about. Hopefully this will reach out to her n know not to talk to a customer with disrespect. AND STOP TOUCHING/TAPPING SOMEONE ELSE CELL PHONE WITHOUT PERMISSION!!!
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October 2023 by Diana Cervantes
I’ve been here a few times because location is convenient.Most of the time I find what I need. Prices are okay. They have items on sale if you have an account with them or phone number.It’s not my go to supermarket but if I need water or I forgot some items, this is the place to go get them. For the most part I’ll do the self checkout and I bring my own bags. Hassle free and on my way out.Pumpkin season is in full bloom and love that they have local beer to choose from.
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October 2023 by Erik Schweiss
I Tell myself every time I go to this giant I will never come back, convenience of location brings me back.The treatment of the staff and the lack of quality produce reaffirm to me that it’s better to go anywhere else but this giant.
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September 2023 by Richard Clark
Excellent customer service by Kevin today. Had difficulty locating a product this morning despite seeking help. An employee brought me over to Kevin who offered to help but I had given up and headed to checkout. Kevin, however did not give up. He found the product and caught me at the checkout line with one of each variety which I thanked him for and purchased both. Greatly appreciated Kevin’s tenacity and friendly demeanor and hope this review finds its way to the management team at the South Riding store.
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September 2023 by Karina Murillo
I just moved to Amberlea South Riding in January 2023, I came from Herndon, and I left my Gian supermarket close to me and now this is my supermarket in SouthRidind Plaza I love Giant because always has good prices and product quality.But in this supermarket, there was one Asian associate Her name I don't remember very well but is something like Nyuin senior lady. Maybe I can not spell correctly her name but she is the most time at shelf checkup and the first time I visited she made me removed my groceries from ONE plastic bag because I don't pay the $.05 after she let me pass for a disgraceful moment I left the plastic bag I let pass but a few days ago my son when for 4 cans of pumpkin puree and again She insults my son called THIEF you have to pay $0.05 for that plastic bag if you want to keep. My husband just had surgery and that is the reason why I don't write a review right away. But someone needs to stop this associate who insults the customer and with poor customer service at Giant only for one bag and I regularly bring my bags but this is ridiculous from this associate, now I prefer to drive a little bit more and buy and Walmart where the associates don't make a big deal for ONE plastic bag THE $0.05 what is going to make poor the store I spend more in the store then that.
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August 2023 by Stu Thorneloe
It's Giant, it's a grocery store. It wasn't dirty and they had what I wanted and I got in and out fast.
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July 2023 by O BTK
If you want to go out the closed doors by the pharmacy, you can. I watched the main store manager tell the self check out clerk that they can not stop anyone or say anything . He also said you can go into self check out with more than 20 items.
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June 2023 by Rob H.
Wow - has this place gone down hill. Been coming here since we bought a house in Ashburn in 2020. The staff, customer service, and quality of product is on a steady decline. I hope you guys can recover . . . .
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June 2023 by ʑєвяα ѕтяιρєѕ
The only annoying part of the store is the lady with puffy curly hair that works at the self checkout. She hovers around you like hawk I can understand to stand there and watch people but she goes overboard. There other employees that work the self checkout aren’t like her. She acts like she owns the store lol
