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October 2024 by Ron Nist
Lincare, Chantilly, VA has been my "go to" provider 10+ years now. They're a great team, period!
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October 2024 by John Voigt
What I can't understand is why doctors continue to recommend this worthless company. They must be giving huge kickbacks. After receiving a CPAP from them my first contact was a letter threatening collections. Very rude and unprofessional. Their online ordering site for supplies is never working properly. I told my pulmonologist that sent me to them that they reflect very poorly on his practice. Avoid this company, they won't treat you well at all. All they care about is billing.
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October 2024 by Jeff Reed
These people could not be less helpful. They have zero outreach or customer service. Their operators are belligerent and offer no assistance whatsoever. If you do any business with them, you better call every ten days to make sure there's no problems with your account, because they damn sure won't pick up a phone and call you. Did you know there are TONS of online CPAP suppliers, all of whom are helpful and actually want you to be happy and healthy? Skip LINdon'tCARE.
EDIT: Want to know what happens when you reply to the automated chatbot response (they get so many negative reviews they had to automate a reply script!)? Check out the photo below. lol it's the Lincare difference. You can tell that their customers mean a lot.
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October 2024 by Rosie Maye
The service I’ve received has been very professional and top notch!
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September 2024 by A River Ne Waza
Abbey was super professional and knowledgeable. She made for a pleasant experience during my appointment. Thank you!
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September 2024 by Attef Habshy
“They are not honest. I was told the machine would be rented for a couple of months, but now I’m getting hit with a lot of unexpected bills. They also said insurance wouldn’t cover it, which I wasn’t informed about beforehand. Why didn’t they provide clear directions before I took the machine? There’s no response from customer service, and their online support is terrible. They keep sending daily text messages pushing me to buy more supplies, which only adds to the charges. This experience has been extremely frustrating.”
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August 2024 by Sue Reid
Everyone in the office was very helpful and professional. They expedited my appointment so I could have my CPAP before I left on vacation. Abby was so pleasant and thorough in explaining how to use my new machine. I'm actually looking forward to hooking myself up and getting some rest.
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July 2024 by Luis Santacruz
Horrible!! Place never answer's the phone. I have been calling for over a week and no answer. I had to come all the way from MD to get answers.
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July 2024 by Lynne Lott
Once I finally got it, the staff was excellent. Making appointments and clarifying the time line was more challenging. About when can I expect to hear from you? Depends on how many people are in line. Ok. Can you give me an approximate time frame? Depends on how many people are in line.
So in lieu of tapping 3x on the computer to see what that was, or giving a estimate of 2-3 weeks, they gave a non answer. It was 2 weeks for those who get the same tepid info.
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June 2024 by Evan Bargnesi
So far so good. Appointment was easy to setup and the woman who helped with that was knowledgeable and patient. Getting there was easy. Abigail was smart, efficient, and friendly during the machine tutorial and mask fitting.
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June 2024 by Ayesha Heng
My mom had an appointment this week and every aspect of our visit was very pleasant. The healthcare specialist Abby was very patient and friendly with us. She took the time to explain everything well and was so gentle with my mom. A couple days after I had an issue with my mom’s mask and they got me an appointment the same day. I am grateful to the service and care at Lincare.
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June 2024 by Bruce Orjada
Abigail did an awesome job getting me setup and trained on my new device. She was great to work with. Only reason for 4 stars is the customer support rep hung up on me when I got frustrated trying to get a return call from Cheryl, who by the way was very helpful.
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June 2024 by Frank Johnson
Have been a cpap machine user for years. Had a great office visit today. Trying to get a new mask style, for less damage to the bridge of my nose. Technician was Tamara. Very pleasant and listened. Great advice and ideas. I am very pleased with Lincare
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May 2024 by Christopher Boone
As I am reading all of the reviews and seeing the automated posted responses by Lindcare I am reminded of my own experience. During the 4 months I have had a CPAP machine I have only received one correspondence from Lincare. That correspondence was a notice of collection for an undisclosed amount unless I contact them by a certain date. I have never recieved a notice or an invoice. When contacting them there phone system is plagued with issues, the automation is cyclical and transfers you away from the office you called. When getting a hold of someone, no answers could be given by staff and to my dismay they had already sent me to collections before my respond by date. Overall my most disappointing interaction with a company. The expected automated response that will occur matching every other review should speak volumes and clearly show that Lindcare is not run by doctors and nurses but a corporate machine where customer satisfaction is a box to check. If you have any choice, do not interact with this company. Ask your doctor to prescribe someone else, stay far away.
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April 2024 by Robert Thompson
Professional polite friendly patient caring
