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December 2023 by Bryan D.
I am beyond fed up with these people. It has taken over 3 months to get a new CPAP due to their incompetence. I had it approved through my insurance, I saw the doctor, I got a new prescription. I did everything right.What does lincare do? The file the wrong claim. Insurance says they don't cover the claim they filed. They call me and tell me it's a no go. I explain I already had it approved and their response is to say my insurance lied to me.I call the insurance company who reviews everything and says lincare filed the wrong paperwork. I call lincare back and explain this to them. They claim that's the doctor's job. I call the doctor who says it's lincare's.The lady at the doctor's office calls lincare who says they'll fix it.Two weeks later I still hear nothing. I call again to lincare. I'm rudely told everything was already explained to me. I again explain that they filed the wrong paperwork and they need to fix it. They tell me I'm wrong.So I call insurance again, we spend 2 hours on the phone going over every line of my policy. Again, it is confirmed that lincare filed the wrong claim. We get to the point where my insurance advisor calls and conferences in lincare to explain what they did wrong.Finally, progress. Or so I thought.At this point we are already 1.5 months deep into this. On Dec 1 I get a call from another division at lincare to confirm billing and shipping info. I'm ecstatic. Finally. I confirm all the info and I'm told it's off for final review and my machine should arrive in 5 to 7 business days.And then - nothing. For 26 days.So I call this office who tells me I have to call the other department. So I do. I'm told that the approval division was confused about the notes on my account and on 01/06 has asked the local office to confirm the details. Which they never responded to.I'm livid. I call them local office again and the person I need to speak to, Kelly, had already left for the day according to the guy who answered the phone and sounded like I was wasting his time.I call the other number and ask to speak to a supervisor or escalation manager? None available.I try to email the company? The reply I got back points me to a 855 number that tries to sell me a medical pendant.I try to use the patient advocate service (WeCare - an oxymoron) to get help? Just another rude voice on the phone who's answer is to.... Transfer me right back to this office.I've had enough. I need a CPAP because I have severe, life threatening apnea. I stop breathing 55 times an hour.Not that anyone in this office can be bothered to care.This company is a joke and I hate that I'm required to deal with them. If you can avoid them, for the sake of your mental and physical health, do so.If your insurance requires you deal with them then may your Deity have mercy on your soul.And to the automated response from Lincare asking me to contact your WeCare folks -- I did that already. They were useless. Thanks for nothing.
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November 2023 by T D.
Each time I have called over the past several weeks one of the 3 following things have happened: 1. I get put on hold immediately without speaking to anyone, then the automated holding music/service eventually gives up and I get hung up on. 2. Someone answers and says please hold, then the automated holding music/service eventually gives up and I get hung up on. 3. Someone picks up and I explain my issue and they say hold a moment while they look into my issue then the automated holding music/service eventually gives up and I get hung up on. Lincare is by far the worst company I have ever had the displeasure of doing business with. The worst part is I have no choice. There is no alternative to this abysmal nightmare of a company. I have a broken cpap machine and they have had my order for 3 weeks and I cannot get a hold of anyone who will help. I have called their corporate office and reached their 'we care' line and been hung up on twice in the exact same manner as described above. Wow. Truly a disaster at all levels. Lincare should be investigated at all levels. There is no doubt that their actions and inactions have caused irreparable harm to their patients.
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November 2023 by Kendra Bonilla
I absolutely love all LINCARE staff! They have always taken care of me no matter the time I call. Great job guys!!!!
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October 2023 by James H.
The Chantilly office is horrible. I just made my third call to them in 3 weeks trying to order cannulas. I still don't have the cannulas. This happens almost every time I need supplies. It takes two or three calls before I am able to get the supplies I need. Almost every time someone will say that the last person I talked to didn't put the order in correctly. Today, I was told they cancelled my order because they no longer carry one of the items I ordered. I asked why they didn't send the remainder of my order or at least give me a call. The person I talked to said that's what they should have done.
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October 2023 by Lucy Nichols
WORST EXPERIENCE EVER!!! I am going to report to the Better Business Bureau. It is laughable that you think I can actually reach someone there and not be hung up on or put on hold for hours.
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September 2023 by Jim Fulbrook
I had an appt at the Chantilly, VA Lincare office. I received a new BiPap machine and a new F20 Resmed mask with the memory foam. The appt went well. The service person was helpful and the app did not take very long since I am a long-term CPAP user, so I know what's going on. I really like the BiPap over the CPAP and the mask is an improvement over the F30i I was using. After more than one week, every night I've gotten the required four hours usage in and up to 6 hours, which is great!
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August 2023 by Thomas S.
The office in Chantilly is awful! I called to asked about a repair to my machine and the rep hung up twice on me. Then they claimed the office manager was out when I asked to speak to someone about it. Left a message and asked for a return call - never happened. Called the main corporate office and shared this incident - they claimed they would look into it and get back to me - nothing was done. I still have a machine that needs a repair.Update - Manager at Lincare Kelly claims she returned my call twice? I have an Iphone, no record of any call or voice mail - phone works fine. Very sad state of customer care. Corporate customer care just goes through the motions - they also don't care, which makes perfect sense.
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August 2023 by Elvia Chamberlain
On hold to speak from someone from Chantilly but always get someone that will forward message usually 20 mins. No one seems to know what is going on
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August 2023 by Roy Bryant
Lincare is a joke they don't care about there customers it's all about the money with them they need to realize if they don't have customers they wouldn't have a job .
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August 2023 by Martin R.
My father died Sunday - I had called 3 weeks ago while he eas hospitalized to pick up the equipment. House is being rennovated and needs to be empty. I have scheduled 2 pickups and they never come. Today tbey will not answer the phone. I am contacting the estate lawyer and Virginia DOH. They should have their license revoked
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June 2023 by Steven J.
I am very dissatisfied with the service I received from Lincare. I received a bill for services rendered which were already paid for by my health insurance providers. After several attempts to locate the Lincare office where I could talk to an actual person in the billing department I was assured by Lincare that the bill had been paid and that I did not owe any monies. The next thing I knowt I receive a notice from a debt collector saying I still owed this funds. In addition, Lincare did not provide the proper size nasal mask (they issued me a smaller nasal mask) that was on the Bi-pap machine order from the medical firm who conducted the sleep apnea testing.
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June 2023 by Semon Samaha
I struggled for years with another provider...now I'm a successful pap user.
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April 2023 by Susan J.
For two days now I have been trying to get a previously ordered O2 concentrator for my home reinstated because my portable stopped working. I needed Oxygen now. After getting the runaround this morning and the person in the phone not wanting to accept my Dr's written prescription from me but to talk to her directly, I waited all damn day for a call back and never got one. So I called the branch this evening, told them I had the Dr order/Rx and they told me to fax it to them but there was nothing they could do this evening since they were closing soon. I told her I did not have a landline and could not fax. I ask if I could email it to her and was told they do not accept faxes. She told me to go to the emergency room!!!!At this point, leaving me with out oxygen and not returning my early morning request at all is so not worthy of using them again. There has to be a other home service business near me.I don't think there is a damn thing they could do to make up for this!!!!!
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March 2023 by Manuel F.
I keep contact them to update my address and it's like a complete bunch of idiotsSomething simple like update your address;they can't do itSo I send them $1 dollar payment and I am not paying a penny until they send the bill to the right address
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March 2023 by Danette Crumlish
Lincare recommended by my sleep doctor . Customer service is atrocious. And ignorantActually hard to get through to customer service representative unless they are calling you 10 times daily regarding ordering monthly supplies.
