-
December 2023 by Jullion
Definitely recommend. Given the cost of the services I was tempted to try and do this on my own but the stress, anxiety, ignorance, and steep learning curve related to paperwork, importing procedures, and other logistics discouraged me. Their services were very much as advertised and did what they said they would, which was to get my priceless pet here without incident! If you have to ship your pet with a shipper, would highly recommend.
-
December 2023 by Susan Bhalla
From the initial inquiry to the time my fur baby was put on the plane, Pender air (Karla) have been extremely professional and understanding answering all the questions that I had regarding the process. I can highly recommend their services to anyone.
-
December 2023 by Rachel M
From start to finish, this was a really positive, anxiety-free experience. Transporting two dogs across the Atlantic involved so much more than we anticipated - from microchips to USDA clearance, crates, deworming and a whole bunch more of steps in between! The team at Pender Air took on the logistics with professionalism and real care and concern for our wheatens. They arrived safe, sound and happy. Would highly recommend Pender Air - thanks for the great service you provide!
-
December 2023 by Hannah Bullock
This is our second time working with Pender AIR (specifically Christina) flying our dog Albie, this time returning from overseas. As we experienced the first time (3 years ago), everything was just fantastic, amazing customer service, extremely responsive and there was never anything that was too much trouble. Albie stayed a few days in boarding once he arrived and we weresent pictures and updates through out the whole process about how he was doing. That really meant the world to us to know that he was being thought about. I hold a place in my heart for this company for giving us peace of mind on our return stateside.
-
December 2023 by Desiree Simon
Moving from one country to another is stressful, doing it with three cats is BEYOND stressful. We were so worried about the affect that flying separately from us would have on them - will they feel safe, will they be traumatized, will they be scared... Our experience working with Pender was so positive. We worked with Lesley and she was proactive and communicative about the entire process, getting their health certificates was seamless and Lesley put the sweetest sign on one of our cat's crates about some special needs he has, to ensure that all those who interacted with him throughout travel would know about his circumstances. All three cats arrived safely and happily, coming straight out of their boxes ready for cuddles and treats. It really didn't seem like they'd been afraid at all. I am very glad we chose Pender.
-
December 2023 by Marilyn D
Pender Air took very good care of my senior dog. They helped me every step of the way and kept me informed of deadlines and next steps. There were no surprises and my dog arrived safe and sound in the UK.
-
November 2023 by Brian J.
Pender Air was fantastic when I shipped my 3 cats home from Saudi Arabia. Very professional and caring staff ensured that I was kept up to date on the status of my pets. Excellent and caring staff and I would strongly recommend using them when transporting your pets. Excellent service!!!
-
November 2023 by Lisa Maria Diletti
Pender Air was outstanding in the service they provided, as well as in calming our fears about transporting our 11 year old pup Nala from Washington DC to Florence, Italy. Lesley's communication was frequent and she was flexible with our specific needs as we were moving permanently to Italy and living the last week before departure in a hotel after selling our home. Everyone at Pender Air, from the receptionist to the kind driver who drove our Nala to the airport, was extremely professional and thoughtful. The entire process from start to finish was smooth and the customer service, simply superior. Thank you Lesley and your extraordinary team! Nala is doing well and enjoying her new home in Italy, living la dolce vita!
-
November 2023 by Amy-Jo Prestwood
PenderAir & Ms. Christian Bowen are PAWsome! From first contact to Snoopy landing in Germany and getting to our amazing friends, Christina stayed with us the entire way. Choosing PenderAir and Import Shipper Gradlyn were the best choice I could make for our beloved Snoopy. Thank you Christina and PenderAir for making this process a smooth and successful one.
-
November 2023 by A Mynar
Lesley and G were extremely professional and re-assuring of the process to relocate our girl to the UK. All our questions were always answered quickly and with detail. We recommend Pender Air to anyone relocating and we would use them again. We appreciate their help. Thank you so much.
-
November 2023 by Kacey Garrett
So rarely post reviews, but I had such an excellent experience with PenderAir. They took care of everything for me and truly went above and beyond making sure that my pet would make it safely and appropriately comfortable in country.
-
November 2023 by Erika Franz
Hired Pender AIR to help get my dog from the US to Tanzania. Karla was my point of contact throughout and she was AMAZING. So responsive, organized, and clearly knows her stuff. We communicated through a ton of emails - as I was coming from out of state (USDA certificate done by my home vet in Ohio), boarded the dog with Pender, then Karla took care of all the flight preparation and permits. She reached out to our Ohio vet and made sure they had all the support they needed as well to get the health certificate done on time with clear instructions. Best of all, while my dog was boarding with Pender in the days before his flight, Karla checked on him, spent time with him, and sent photos - giving me great peace of mind as I had to travel out of the country before he did. Absolutely recommend Pender for pet shipping!
-
November 2023 by Lisa Prejula
We reached out to Pender Air in order to transport our dog Maya to Singapore. My husband and I had never been through the process of sending a pet abroad so we were very anxious, but Pender Air helped to alleviate those worries and give us confidence that our dog would be safe and happy during her travels. The day of drop off was so easy and our typically very anxious and attached dog walked away with the handler like she’d known him all her life lol. Karla was fantastic throughout the whole process, very communicative and helpful. We had multiple date changes to deal with but she was so accommodating and gracious. Karla even coordinated with those who would be handling our dog through her layover so that we could get updates and pictures, I feel that this attention to detail shows that Pender Air truly cares about your pet. I would absolutely recommend Pender Air to anyone sending their furry family member abroad!
-
November 2023 by Sarah Langstone
We relocated from USA to the UK with two dogs. Pender Air were fantastic. They dealt with every tiny detail and the communication was second to none. The relocation was flawless. Thank you so much Pender Air - I fully recommend your service.
-
October 2023 by Diana Murphy
Wanted to share a positive experience with PenderAir Pet shipping based out of Chantilly/Dulles, VA. I knew due to my dogs size (requiring the 700 series) and flying during summer, I would need the help of a pet shipper. I researched a few and got quotes. While there were other companies that were slightly cheaper, PenderAir was so responsive, offered services covering every single task, and easy to communicate with. My contact was Christina And she is fantastic! They did a wellness exam prior to the shipping, the health certificate, the flight on Lufthansa Cargo, customs clearance, and drove my dog from Frankfurt straight to the base gate! My girl arrived happy, healthy, clean, no accidents in her kennel. (They have a pet lounge in Frankfurt to allow them to get out of their kennel, eat, and relieve themselves.). I was also provided a link which showed exactly where My dog was in the whole process. If anyone is PCSing to or from the DC area, don’t hesitate on contacting them. Truly amazing service ❤️?✈️
