Pohanka Acura

Most Recent Comments

• November 2023 by Druv S.
  Jason was great! Very professional, knowledgeable and friendly. Would highly suggest asking for him if you are interested in a car!
• November 2023 by Kevin Nguyen
  Be cautious of any 5-star reviews because the management team literally bribes people to rate them 5 Stars in exchange for "free" goods and services.This place is full of liars and scam artists, and you should buy your car from any other place, especially since this place is NOT accredited by the Better Business Bureau and has had 9 formal complaints lodged against them over the past few years.I had the absolute WORST experience here, where the management and staff lied to me throughout the entire experience. Even when I was in the final stages of buying my car, they said to me, "We are only going to give you that price if you finance the car 100% through us. I'm not going to give you the price if you put a down payment." and after a lengthy back-and-forth, he said, "Please, you would be doing us a HUGE favor for our location since it gives Acura and Honda the perception that people with good credit scores like you also take out loans with us." (Which is a statement that feels heavily coded, but I will not get into that.)He later says that the interest on the car if I pay it off after the first month will only be around $60 TOTAL. Then after I signed the contract, they altered the amount and in my new contract, which I received AFTER and never had a chance to review (I only was able to review it directly through Acura Honda Financial), the total pay off includes an additional $4,000.When I complained, the manager said, "Please let me make this right, I am truly so sorry. As an offer of good faith, please come by and pick up floor mats or a cargo cover, just let them know that I spoke to you." I don't know why I thought I could trust her, but when I got there I was told, "Actually, she was ONLY going to give you that if you left a positive review for us, but since you didn't we can't give you anything. Have a good day."This place is full of liars and scam artists, and you should buy your car from any other place that isn't here.
• November 2023 by Aquia Davis
  Every visit to Pohanka is a great one. The staff are attentive, knowledgeable and friendly. Steve, one of the service advisors, has ensured my car needs were met each time and does so with a smile! I know my Acura and other vehicles are always in good hands at Pohanka.
• November 2023 by Kev N.
  This place is full of liars and scam artists, and you should buy your car from any other place, especially since this place is NOT accredited by the Better Business Bureau and has had 9 formal complaints lodged against them over the past few years.Also, be cautious of any 5-star reviews because they are all FAKE since the management team literally bribes people to give it to them in exchange for "free" goods and services.I had the absolute WORST experience here, where the management and staff lied to me throughout the entire experience. Even when I was in the final stages of buying my car, they said to me, "We are only going to give you that price if you finance the car 100% through us. I'm not going to give you the price if you put a down payment." and after a lengthy back-and-forth, he said, "Please, you would be doing us a HUGE favor for our location since it gives Acura and Honda the perception that people with good credit scores like you also take out loans with us." (Which is a statement that feels heavily coded, but I will not get into that.)He later says that the interest on the car if I pay it off after the first month will only be around $60 TOTAL. Then after I signed the contract, they altered the amount and in my new contract, which I received AFTER and never had a chance to review (I only was able to review it directly through Acura Honda Financial), the total payoff includes an additional $4,000.When I complained, the manager said, "Please let me make this right, I am truly so sorry. As an offer of good faith, please come by and pick up floor mats or a cargo cover, just let them know that I spoke to you." I don't know why I thought I could trust her, but when I got there I was told, "Actually, she was ONLY going to give you that if you left a positive review for us, but since you didn't we can't give you anything. Have a good day."This place is full of liars and scam artists, and you should buy your car from any other place that isn't here.
• October 2023 by Kevin G.
  Worked with Khaleel (Sales), Samantha (Sales Manager) and Courtney (GM) to purchase an Acura MDX. All 3 were great to deal with and did an excellent job showing us why it's worth the longer drive to Pohanka Acura over their competitors.The store is clean (even the bathroom, unlike another local Acura dealership). Khaleel made test driving a couple different models of the vehicle easy. He was easy to work with and very responsive. I wouldn't hesitate to work with Khaleel or purchase from Pohanka again when buying my next Acura. I can't speak to the service department yet but if the sales team is any reflection of Courtney's leadership I have no doubt it will have the same high standard. I look forward to having an Acura dealership in the DMV area I can trust with my Acura's.
• October 2023 by Federer S.
  I was given a loaner car that was never cleaned and had garbage from the previous user, in it. They broke my light and then proceeded to tell me they found it that way on inspecting the car. They kept ordering the wrong part so I had the loaner longer than required. Then they said they would give me a complimentary car wash, on return of my car which they never did. When I opened my trunk the light they broke was layed out all over my trunk with the broken pieces. Won't be returning to Pohanka.
• October 2023 by Rustamzhon Muminov
  On September 30, I visited the Pohanka Acura dealership. All the staff are very friendly. In a short time, I saw and tested the Acura TDX 2024. Everyone I talked to was friendly. I decided on my purchase in 2 hours. It was already 6 o'clock in the evening, I was on the road in my brand-new Acura. All conditions have been created here for the client - from choosing a car to its registration.Respect to all the staff who provide all the comfortable conditions for clients.
• October 2023 by Joe Guatemala
  The experience was excellent. They did not try to push a vehicle on me That I did not agree with also stuck to our budget sales rep helped us tremendously to make the right position appreciate everybody's help on the matter. At hand which is to purchase a vehicle that I was pleased with.Amazing work.
• September 2023 by Israel Escabi
  Wonderful Staff. One of the easiest purchases of a vehicle I ever had. No hassle, easy going, great costumer service!I went to another dealership earlier in the day because I was looking for a black on black integra w tech package with manual trans. They (Karen Radley of Woodbridge) “put their hand on it” and said come on down and check it out an hour before driving there.Having an approval from the bank on said vehicle, my wife and I arrived in my Honda civic si. An older gentlemen came out and we asked if we could see their black on black integra. All he asked was if I owed money and what I was putting down. I said nothing. He pulled it up on their inventory and went to look for the keys. We watched as he was stopped by what looked to be the managers. They pointed at us said a few words to each other. Salesman came back and said the car was right outside and it was sold that morning. I said ok while all the sales guys looked at me and my Cobra Kai shirt from karate kid…. (Wife felt we were profiled) Didn’t say a word. I said “ok there is more than one of these online” and walked out. Was gonna go home but my wife said let’s see what else is out there.She called Pohanka and got Abdul on the phone. We asked if the “red one” on the banks sight was available. It was. We drove another hour to Pohanka. We arrived and were greeted with a good old fashion “Hello”. No talk of money down or trades. Chit chatted about the the red integra they had available. Had the car pulled around and was like wow. Me not paying attention to the listing now noticed the car had the black out package with carbon fiber wing, tint, window guards, etc. nothing the other model had for a 2500 dollar difference with less miles.While on test drive my trade was appraised. We came back went back once on some trade numbers. After some discussion and getting free maintenance on my vehicle we closed a deal.Being there late at night bc of what happened earlier in the day, Abdul stayed and made sure the car was ready for delivery. The rest of the deal was smooth as butter. Down to earth REAL sales team. Alex you’re the man! Great conversations sir! And “Flip” finance couldn’t have been easier you rock!Needless to say. I’ve always said “it’s not always about the color it’s always about the costumer service provided!” Glad Karen Radley fudged. Wouldn’t have met the team at Pohanka.Thank you Pohanka Team for making this Loyal Honda Enthusiast Super excited about their new purchase.
• September 2023 by Melissa Brown
  This is my first time buying a new vehicle without stepping foot into the dealership. Armani Townsend and Eugene Baltimore provided great quality service. They made the whole process of buying my new car very smooth and easy. Armani even arranged to meet me halfway so that I wouldn’t have to drive 3.5 hours away from home to pick up my new vehicle. I would highly recommend Pohanka Acura. Thank you so much!!
• September 2023 by Philip Nadora
  I came in for just a simple tire rotation since I bought my tire there less than a year ago and it came for with a 2 year free rotation.I was greeted by the service person a they all do. He told me that it only would take 30 minutes for the job.I waited for more than an hour. The service advisor never told me that there was a problem on the lifter. Only learned that after I started asking on the status.The service adviser never notified me of the situation. They used to tell the customers the status of the customers cars every now and then. He said the technician started doing another task because there was an issue on the lifter. If i did not ask the status of the job then i would have been waiting there for more than 2 hours for a simple tire rotation.That made me think that if you are coming for a free service then they would not even bother to take care of the customer.I’ve bought 3 units in the same dealership and the reason why I brought it there-is because of the good service. I know its a simple service but wish that they would treat each service though it may be just a simple service maintenance or big task the same.I guess I’ ll I have to look for another place to do my business in the future.
• August 2023 by brandt :]
  I went it for just a routine oil change because I have Acura Care. An hour later, they show me that they managed to crash my car in the shop and promise to fix it and get me in a loaner. Fine, not a problem.They refuse give any ETA for the repairs after weeks of asking. It isn’t until almost two months later that my car is ready. When I arrive, they make me sign the papers before even showing me my car, lo and behold they didn’t even remotely return my car to its original condition! Paint on the headlights, grills, paint in the wrong color where they failed to buff the damages out. Scrubbed the car for hours to try to get off the paint and still can’t remove it all. Still covered in scratches. And the grill is full on popping out. All I wanted was an oil change and now I have hundreds of dollars in damage. Do NOT trust Pohanka Acura to do any repairs on your car or to communicate about when you’ll get your car back on them. Beyond horrible experience.
• August 2023 by MindWipe 007
  BEWARE! BAD SERVICE. Do not get your car serviced here!!!!! They broke the front of my friend’s car during service. They said it was a mistake. They’ll fix it free of charge. HOWEVER, the front of the car is COVERED IN PAINT. The head lights, the black trimming, and the black grill has white paint. (See images). Additionally, it’s got scratches everywhere on the front. DO NOT GO.Edit: the photos were taken after I tried to help her wipe it off. Most of it is not coming off. She has to drive to college tomorrow, so she cannot bring it back in.
• August 2023 by Gail Brady
  What an amazing experience! Jonathan was the most patient, kind, and nice salesman I’ve ever met!! I would. It a thousand cars from him and give to the needy if I had the money!! I bet on Jonathan and Pohanka Acura ANY day!’
• August 2023 by Sandi Gray
  This was my first experience with Pohanka Acura, and it was a great experience. I purchased an Acura MDX, and the overall process was smooth and easy. My sales consultant, Khaleel, was very easy to work with and was able to meet all my needs for the vehicle. I would recommend him to anyone looking to purchase an Acura. He was very flexible while working on my deal, via texts/calls as I traveling to NY, he was awesome. I live in MD, so venturing to Chantilly, VA to complete this deal was well worth the trip. Thank you to everyone at Pohanka Acura who had a role in this transaction.