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November 2023 by John A.
Pohanka did a grat job servicing our new vehicle. The staff were friendly and professional.
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November 2023 by George Liatsos
I recently had the pleasure of working with Nader at Pohanka Lexus, and I cannot express enough how impressed I am with his professionalism and expertise. From the moment I walked into the dealership, Nader made the entire car-buying experience seamless and enjoyable.Nader's knowledge of the Lexus lineup was truly impressive, and he took the time to understand my needs and preferences before guiding me towards the perfect vehicle. His attention to detail and commitment to customer satisfaction set him apart as a top-notch salesman.Throughout the process, Nader demonstrated excellent communication skills and was always transparent about the features and pricing. His professionalism and friendly demeanor made me feel comfortable and confident in my decision.I highly recommend Nader to anyone in search of a new or used Lexus. Pohanka Lexus is fortunate to have such a dedicated and customer-focused professional on their team. Thank you, Nader, for making my car-buying experience memorable and enjoyable!
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November 2023 by Isabel Ileana
I purchased a Lexus IS350. It was the best experience! Mikail Uyanik Made my purchase amazing! With the knowledge of the vehicles to making me comfortable while I was there, it was all great! I definitely recommend coming in and asking for him!!!
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November 2023 by Joey Joey
On 11/09 6AM. Service advisor was very pleasant and cheerful. Had to get the second smart key. Took 30 minutes to program and the car was washed also. During that time I asked some questions about the 500h and was extremely helpful. Also gave me some tips. Would recommend. Great individual. Great staff to deal with.
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November 2023 by Mike van der Biezen
Fantastic experience shopping and buying a new car from Pohanka Lexus. My salesman, Dominic was perfect. He was very knowledgeable, patient and most importantly - not pushy. The purchase was painless and quick. They took the time for me to understand the controls and functions of the car as well as the different warrantees. I highly recommend purchasing a vehicle from this dealership.
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November 2023 by KEVIN CHUNG
Coming into Pohanka Lexus we were greeted by Mr. Jonathan Fisher who was a pleasure to deal with and went above and beyond to acquire the Lexus of our dreams and guarantee excellence during the whole process. He kept us updated and answered all of my questions that I had. He is very knowledgeable and knows a lot about the different vehicles. He was very reasonable and helped us get a great deal with our Lexus. I would highly recommend him!
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November 2023 by Bernice Fisher
Pohanka Lexus gave my husband and I the most amazing customer service. Jonathan Fisher handled the sales experience from searching for a preowned vehicle to choosing the right vehicle and then purchasing a flawless experience. We were treated with respect and all details were taken care of efficiently. Tour of dealership and service department was greatly appreciated. Pohanka Lexus has always had an amazing reputation and Jonathan made sure the dealership's reputation was proven with our purchasing experience
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November 2023 by Tony Chung
Jonathan Fisher welcomed me and made me feel at ease when I went to this Pohanka Lexus to seek for a new car to buy. His friendly personality eased the procedure of purchasing a car. After allowing me to look over a couple cars and assisting me with the paperwork, I came to understand that Jonathan was a genuine person who treated me like family. Without any trouble, he made me a great deal, and I'm happy with his service.
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November 2023 by John Cabaniss
We bought a Lexus Certified preowned vehicle. The whole experience was first rate. I received a prompt reply to my initial inquiry, a quick appointment to test drive and inspect the vehicle, expert and excellent help from the sales staff including the folks handling the paperwork and instructions about the features of my vehicle. My wife and I couldn’t have been happier.
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October 2023 by J D.
Christy, Jimmy and Ganbat made my new car purchase an stress-free experience! Professional and knowledgeable, they were able to get me out of a rut. I am so grateful for their assistance.
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October 2023 by Corlis M.
I spoke with Garry about my issue with Pohanka Lexus. He sounded concerned so I felt better. I was referred to Trisha to help with my concerns. I have waited almost 2 weeks for the promise that was made to me. I even tried calling and leaving messages, no response. I cannot believe the poor customer service that I am receiving. Very disappointed.....AGAIN!
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October 2023 by Rebecca L.
I drive a bit to have my Lexus serviced at Pohanka because they make it so convenient,pleasant and efficient. I am always presented with a complete scope of service,pricing and wait time. The lounge options for waiting include a quiet,comfortable work space or TV and snack area. The service reps are well trained in a positive customer experience and I have never had an issue with the quality of work. Highly recommend
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October 2023 by Laurie H.
Roger was amazing to work with and kept me informed along the process as I waited for the car to come in. He was very patient in showing me the attributes of the car as I have never owned a car with so many smart features. He spent time with me and I never felt rushed. It was a smooth and easy process. Assad, the business manager, did all the financing paperwork with me. It was a smooth process and not a hard sell for additional packages. He showed me which packages were available, explained each feature and let me decide. I did not feel pressured which I usually feel in times past when buying cars. I usually dread the car buying process but this was great!
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October 2023 by André S.
great customer service! I would recommend this to anyone. I recently moved to Frederick MD and the closest Lexus dealership was either in Rockville MD or in Chantilly VA. I took my chance with Pohanka Lexus and let me tell you, I only go there to service my car. No appointment's needed and the environment is very welcoming.
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September 2023 by Otis H.
I love my new Lexus GS 350 F-Sport but I can honestly say this was the worst car buying experience I've had at a dealership. I've purchased 5 vehicles from major dealerships throughout my adulthood so I'm not new to the car buying experience. I was told this dealership is considered the #1 Lexus dealership on the east coast. However, the customer service and the way I was treated did not measure up to that claim.For starters, my sales representative was extremely nice. However, she was not knowledgeable about my car despite being the individual who responded to my internet inquiry regarding the GS 350, which should have been the first red flag. I'll refrain from mentioning her name because this review is meant be a source of information for future buyers rather than punitive.I negotiated the price of the Lexus and my trade-in's value. Sales Manager, Hassan Trombati, was also involved in the process and I found him to be a straight shooter, very professional, experienced, and knowledgeable throughout my entire buying experience that spanned across two visits.I obtained financing through my personal credit union and returned the next day to continue the purchasing process, but this is when my experience took an unforgettable turn for the worst. Despite me making it clear numerous times to my sales rep that I acquired my own financing and even provided proof of the financing, the finance department ran my credit without my permission. I was made aware of a credit monitoring alert sent to my email. I immediately confronted the finance department about the credit pull alert. The finance rep was apologetic and attributed the mistake to miscommunication initially; however, in the midst of conversation it was revealed she thought she could be sneaky and pull my credit without me knowing in hopes of presenting me with a better financing deal because she "thought it would only be a soft credit pull." I asked to speak to her supervision so Finance Director, Jimmy Zayed, entered the picture. The situation went further downhill as his demeanor gave off a "I really don't care" vibe and was solidified when Mr. Zayed stated almost verbatim "....I mean the mistake happened, what do you want me to do about it!" I informed Mr. Zayed that was not the response a customer expects to hear when they are clearly upset regarding a mistake made by a business, and a little professional courtesy and empathy would have gone a long way rather than acting dismissive and nonchalant about the matter. I requested to work with completely different finance staff to finalize the purchase.Sales Manager, Hassan Trombati, was informed of the situation and actually came to speak with me again. Once again, Mr. Trombati was amazing and made up for the finance departments short comings as he expressed sincere empathy for how I felt and was extremely apologetic regarding the way I was treated, specifically Mr. Zayed's comments. Mr. Trombati asked if knocking down the price of the GS 350 several hundred dollars would make up for the previous blunders. I accepted the offer and informed him all I wanted initially was a little professional courtesy in the form of an apology and a little empathy. I also informed him I REALLY appreciated his efforts and professionalism throughout the entire process. I felt Mr. Trombati was the only individual that treated me with the sincere professional courtesy and respect I deserved as a buyer. Ultimately, I completed my purchase with a nice gentleman in finance shortly after my last conversation with Mr. Trombati and went about my business with my new car.Unfortunately, I would not recommend their dealership or my sales representative to anyone because of the aforementioned issues. Hopefully this review helps individuals who are considering purchasing from this dealership. More importantly, I hope this review helps the dealership improve their overall customer service and communication because my experience was COMPLETELY avoidable with a higher level of communication an
