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November 2025 by Kristen Koh
Had a very efficient time here, services on my car were finished quickly and Katelynn was super helpful!
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November 2025 by Blake Johnson
I came in with warranty questions as Hart Nissan closed without notice or recourse. Rico at the service desk spent 15 minutes explaining my options ultimately leading me to the best course of action. There wasn't anything in it for him besides sharing knowledge but this is the reason I will come back to Priority Nissan Chantilly.
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November 2025 by Karla B. Vasquez
Great job Katelynn, always talk to us trying to give the best recommendations.
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November 2025 by Thomas Locke
Marlon was incredible and made the service fast, I will return because of his professionalism.
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November 2025 by Marianne Lopez
Marlon is awesome! Every time I come in, he’s super friendly, helpful, and makes the whole service process way less stressful. He explains everything in a way that actually makes sense and keeps me updated so I never feel left in the dark.
You can tell he really cares about making sure your car is taken care of and that you leave happy. It’s hard to find customer service like that these days. If you go to Chantilly Nissan for anything, definitely ask for Marlon — he’s the best!
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November 2025 by Iindsay Alcantara
I had an outstanding experience working with Marlon. From the moment I arrived, Marlon greeted me with genuine warmth and professionalism. He took the time to clearly explain everything my vehicle needed, provided honest recommendations, and kept me updated throughout the entire service process.
What truly sets Marlon apart is his exceptional customer service. He listens, communicates clearly, and makes you feel valued as a customer. It’s rare to find someone who combines knowledge, transparency, and kindness so effortlessly. Thanks to Marlon, my visit was smooth, stress-free, and truly top-notch.
If you’re visiting Chantilly Nissan for service, ask for Marlon—you’ll be in great hands!
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November 2025 by Oren Jeffries
Service was completed quickly.and Michael followed up afterwards.
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November 2025 by Michael Brogan
I paid to have my tires rotated. They did not check air pressure, which was low after I left the shop
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November 2025 by Neika Manafi
⭐️ BEWARE OF PRIORITY NISSAN OF CHANTILLY ⭐️
I took my car to PRIORITY NISSAN OF CHANTILLY on a Friday to have two manufacturer recalls addressed plus one unrelated issue. I left my vehicle with them and was given a loaner. After the weekend, my service advisor, Marlon, told me the mechanics had not started any work and needed my consent to begin. I gave that consent on Tuesday and confirmed with him that picking up my car the following Tuesday would be fine—he said no problem.
On Wednesday, Marlon confirmed that service would begin, and again reassured me that next Tuesday pickup was perfectly fine.
Three days later, he suddenly told me that the loaner would no longer be covered. This was extremely misleading and frustrating, as he failed to disclose this information during any of our earlier conversations.
Because of this, I asked him to stop all service. He then told me the mechanics were “pretty much done” with the recall work, but still waiting on the unrelated part. I told him not to start anything further and that I would pick up my car and take it elsewhere.
When I arrived at the dealership, Marlon said that no service had been done at all—not even the manufacturer recalls—completely contradicting what he previously told me. This was dishonest and unprofessional. Not completing manufacturer recalls is a very serious and could be life threatening. If they can’t be truthful about the work being performed, how can I trust their diagnosis or recommendations?
PRIORITY NISSAN OF CHANTILLY has proven to be unreliable and deceptive. I will not be returning, and I strongly advise others to take their vehicles elsewhere.
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November 2025 by Brenda McLee
Maribel was super nice and helpful with my service
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November 2025 by Travis Saa
Go see Katelyn in the service dept! Thank you!
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November 2025 by Josh
Micheal has been a great help to get my car in for service he has helped me numerous times and he is a great help for thise who are looking for a service advisor i strongly suggest you to go to micheal at priority nissan chantilly
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November 2025 by Mason Herndon
Would be helpful to have a courtesy car program for people that work 9-5 jobs
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November 2025 by Alicia Orellana
I had an excellent experience working with Michael in the Service Department. He was friendly, helpful, and made me feel confident that my car was in great hands!
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November 2025 by Charlotte Hall
Michael was great to work with in service!
