-
October 2023 by Anna Findlay
I came in hoping for a reverse balayage to go a little darker for the fall as this is something I usually do this time of year (I had a full head of highlights which are grown out no more than 2inches). I provided an inspo picture. This is my second time at this salon. My stylist, Irene, advised that I had too much going on with my hair and balayage would not be possible, and recommended lowlight application with foils and freshening upmy money piece. I didn’t really understand this (as I’ve had reverse balayage done multiple times in the past) but I trusted her expertise so went with it. My hair turned out pretty dark all over (compared to the balayage I wanted) which I didn’t love but wasn’t my major concern.I have been getting my hair professionally done (highlights/lowlights/balayage/etc) every 3-6 months for 15+ years and have never had a stylist struggle to lift my roots. The money piece had been placed whole (no weaving to make it less chunky) in a foil. The foil was not checked prior to bringing me to the bowl to shampoo. My hair clearly did not process /lift appropriately.I expressed that I was unhappy with the money piece as I was being blow-dried, and I was told that 30v was used and this is how much it lifted and there was nothing she could do about it because my hair would probably get damaged. My hair had no damage at all- and if the foil had been checked prior to shampooing then she would have known it needed more time. She told me that it really wasn’t noticeable and I should give it a few days to get used to it. She suggested that I apply purple shampoo to the roots to try to get the warmth out, which was a shocking statement given I had just received a professional toner/glaze which should have removed the warmth if she had allowed it to process to the appropriate level. When I was checking out, she told me to give it a few days, and if I’m still unhappy with it that we could see what she could do.Almost immediately I called to ask to be seen to fix it, because walking out in the sun, the discrepancy was terrible. They fit me in the next evening with another stylist, which I really appreciated and is why the review is not 1 star. The roots lifted much better, but the stylist chose a different toner, so the front pieces are still not right - but it’s wearable at this point which I guess is all I can ask for. The toner applied originally by Irene had a lot of blue to it- I was advised to use clarifying shampoo to help it fade.It’s upsetting that I paid a decent amount of money for something that was not what I asked for, was not wearable initially and is barely wearable now, and that I have been suggested to use products at home to try to “fix” it. The last time I was here, I got a haircut with Irene. I told her that it was uneven and she insisted that it was not. People at work and my boyfriend noticed that it was uneven. Not sure if this is a pattern for this stylist of not taking criticism, but very disappointing that I gave her a second chance on my hair.
-
October 2023 by Karishma Kibria
Sofia made me feel so beautiful! She listened to my request with patience and made recommendations! I showed her a picture sample of a haircut and asked for suggestions. Her shampooing process was on point. The ambiance of the salon was so welcoming and relaxing that I didn’t feel like leaving the salon. I am surely going back there to experience more services!Service: Hairstyling
-
August 2023 by N S (S s)
If I have a chance I would choose 0 instead of 1 star, what a waste of money. The hair style didn't last the night was told it will last 2 days...I had a blow dry with wash ,was reminded how corse my hair is countless times...the blow dry job was something I could have done by myself plain and flat,told Irene who kept talking and talking that I need bounce in hair if she could add curles which she did without telling me if there is an extra charge.. went to the reception was told I have to pay extra 15 for 5 mins of a job curles at the bottom..I told the receptionist that I was not been told and she said u need to ask the hair dresser .Why would I be running around and knock down the price something I have not started....definitely won't recommend to anyone...prices are high.
-
July 2023 by Geena Welch
I saw Sofia, she made my experience feel so special. My highlights look fantastic and her shampoo massage is so relaxing. I walked out beaming with gladness! The entire salon is so kind, they complement you when you're there and treat you like royalty.
-
April 2023 by Gwendalynn Fuller
Great find! I have been searching for a new place & stylist for a couple of yrs after my go-to moved away. They are very friendly, helpful, and accommodating. Pegah is awesome! Great at listening to your needs and delivers every time! She's wonderful with cuts, color, and styling. I always leave happy and feeling refreshed!
-
March 2023 by AVA Rz
I couldn't make it the first time due to my busy schedule. It was easy to reschedule. They were very nice and welcoming. The place was clean and organized. It wasn't busy or crowded. I met Kim and Irene. I just wanna thank them for the good service. Irene was my hairstylist. She was professional, friendly and caring. Unfortunately I couldn't get the highlight I needed. So, I don't have any experience regarding that yet. But I definitely recommend her for haircut! Good experience!Service: Haircut
-
January 2023 by Rachel P.
I came across this salon after my previous stylist moved far away and feel so lucky to have discovered Jackie. I decided to book with her after seeing so many positive comments, even though I had to schedule a few weeks out. The salon is clean and inviting upon entering, and as soon as I was introduced to Jackie I knew I was in good hands. She is not only incredibly talented, but incredibly thoughtful, genuine, down to earth, and easy to be around. That’s the kind of person I want to spend time/money with :) I had a grown out balayage and she listened intently to my desires…was honest with me and gave her professional opinion. We ended up doing some highlights and lowlights & the blonde turned out so icy and beautiful. The lowlights really give the edgy/contrast look I was going for. Thank you, Jackie, and can’t wait to see you again soon!!Services: Blowouts
-
November 2022 by Emily Martin
I had Pegah and she did such a good job! I have really long hair and wanted to keep the length and add long layers and some low key curtain bangs - she nailed it! My hair is still long, healthier now and has a bit of volume. Love it!!Service: Haircut
-
October 2022 by Jennifer H.
I really like the stylists at this salon and they have great products--- my reason for giving 4 stars. Unfortunately the receptionist is not a nice person and very condescending. Wish they offered online appointments without having to speak with her to book a service.
-
September 2022 by Michele B.
I wanted to contact the salon directly (the owner) but don't see a way to do so on their website. I have been going to Shapes for 3+ years and have always been happy. I always get my hair colored, with highlights a few times a year and straightening usually 2x.year. I go, without fail, every 4-6 weeks. I am always on time, have never cancelled, rescheduled or not shown up for appointment. A pet peeve I have is when I kept waiting without a heads up for the delay, an acknowledgment of the delay or an apology for the delay. All that is to say, I believe that I deserve a level of respect, including respect for my time. Today I had a 9 am appointment. My stylist (Pegah) was a few minutes late, which was fine. She took me to the back, to the color bar, for my color. She finished and said she'd be back in a bit to check on me. 53 minutes later (at 10:15) with no one so much as acknowledging my presence, she came by to introduce me to the person who would shampoo my hair. The shampoo took about 15 minutes, so at 10:30 I was finished and told I could sit in another chair while I waited for Pegah to finish with the person who was in her chair. I understand that there will always be appointments scheduled in between my appointments, when I have processing time. I would not expect an appointment to be scheduled that would take so long that I would be kept waiting and waiting, especially without a heads up or an apology, or even for someone to come by and ask how I was doing. Pegah gave me no notice that her in-between appointment would take longer than usual and I would have to wait. I have other things to do today and sitting in a salon being ignored is not one of them. I likely overreacted but rather than sit and wait I left, with wet hair. Pegah did finally apologize when I said I was leaving, but it was too little too late. She also offered to get someone else to blow dry my hair, which I appreciate, but again, it was too little too late. I was in the salon for 90 minutes and she spent 20 minutes total with me. Another 15 minutes I was getting shampooed. That means I was left sitting by myself for 55 minutes, and had I stayed that number would be higher. I still gave Pegah a 50% tip and I didn't even get the my full appointment! I always schedule my next appointment when I leave an appointment, which I obviously didn't do this time, but I also wasn't asked if I wanted to reschedule. It's very unfortunate that this happened, and it's even more unfortunate that I see no way to contact the owner, rather than post a public review like this. I was happy with Shapes for years and I have always tried to be respectful of the staff. I wish that the staff felt the same way about me. Today they failed.
-
May 2022 by Sarah Lee
I've been getting cuts with Jackie and I've been very happy with the quality of service. The salon is super clean and all of the staff are friendly and helpful. Very nice spa experience.Been seeing Jackie for about 4 years now and still extremely happy with her and the salon. I recommend her to everyone.
-
January 2022 by Eleni Adamis Hadjimichael
I love this salon! Mojee is amazing. I always feel fabulous after my appointments. Everyone treats you like royalty! I recommend Shapes to everyone.
-
May 2021 by Shamim Jaber
Worse customer service ever that I experienced in a very long time. What reason I don't know! The lady ( Donna ) that cut my hair had a nasty attitude. Stay away from this place.
-
April 2021 by Julia R.
Clean salon. Decent enough haircut. WAAYYY too expensive! I don't mind paying for a good haircut and the whole "salon" experience, but there was a huge gap in the cost of what I paid and what I received. The scalp massage person must have been off the day I went. I spend more time each morning washing my own hair. They did not seem terribly busy on a weekday afternoon, but I felt very rushed.
-
April 2021 by Ami Blackwell
Excellent! Great service and experienced stylist! Book an appointment with Pegah!
