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December 2024 by James Klotz
Fantastic products, congenial work force. Super experience. Highly recommended
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April 2024 by David M
I mailed back a course months ago and was given a return confirmation number. Months have gone by and no refund. I asked if they could apply refund to another purchase but they said no.
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January 2024 by Diana D
My late husband purchased a lot of courses from this company over a number of years and enjoyed the instruction and most of the instructors. As far as I know he never encountered any billing problems. He constantly got catalogs in the mail, and when I received the first one after he died I looked to see how I could remove him from the mailing list. Instructions for someone who died were to actually write to the company with the particulars - name, customer #, etc. - and ask them to remove the name. I took the time to do that and thought that would be it. Unfortunately, not only was his name not removed, Great Courses started mailing catalogs to him at my new address, which they must have gotten from my correspondence. I then called the company to complain about the mistaken mailing and ask again that his name be removed. I was assured that would happen, but that it would take a couple of months because of mailings that were already in the pipeline. Several months passed and I continued to get catalogs and mail addressed to my dead husband, which was extremely upsetting. I wrote on one of the letters, in very emphatic language, that he had died and mailed it back, begging them to stop sending catalogs. After I got yet another one, I called again and was told by someone who actually listened to me that there were 2 accounts for my husband and that only one had been cancelled. She assured me that she would cancel the 2nd one and the mailings will stop. She also apologized. This was an extremely upsetting experience for me, and it never should have taken as much time, effort and stress as it did to get corrected. Their customer service leaves a lot to be desired.
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November 2023 by Michael L
It seems as if the reviews all deal with personal experiences having to do with billing. They say nothing as to the course content I have been buying courses for more than 10 years and have a personal library of over 100 courses. The courses are excellent and I for one have had no challenges with billing. I strongly recommend this company.
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December 2022 by AngelSky Grace
The Great Courses / Wondrium Headquarters.... Where the magic of learning happens.
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April 2022 by Samuel O
Great Courses and Great Value. There have been some glitches but where else can you access such great content at such a reasonable price?? I have been a customer since 1993.
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April 2022 by Samuel O
Great Courses and Great Value. There have been some glitches but where else can you access such great content at such a reasonable price?? I have been a customer since 1993.
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February 2021 by Alexander Rudenok
Wonderful courses! Thank you for all your hard work.
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February 2021 by Wendy E
I signed up for their "free trial" in August 2020. The next day I checked my Roku account and found that I had been charged $161.05 for a year's subscription (with auto renewal)! I contacted Roku, who would not help me. Then I contacted the Great Courses Plus through their website and received what I can only describe as a "too bad for you" response. Awful company, deceptive advertising, with no recourse for those who wish to contest fraudulent charges.
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February 2021 by Deborah A
I have paid for an annual service, it is deducted from my bank account and I still do not have service or access to the video content. I spoke with a customer service rep today and he assured me that I would receive an email communicating the action taken and that my service would be available TODAY. It is now the end of the day and NOTHING. I am very dissatisfied at this point. Oh, and did I say how odd it is that they keep sending me emails "sorry to see me go" (even though I renewed) and when I try to sign in, it doesn't recognize my email! But when I called, they did indeed have my email and could see I renewed.
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January 2021 by Jill C
I returned unopened DVDs to this business. Receipt was verified by UPS. I was told it takes 6 to 8 weeks to process a refund. Why is this business holding onto my money for almost 2 months? Every other company that I’ve ever had to return an item to has processed my refund within 2 weeks at a maximum. I called their customer service department and asked to speak to someone in charge. They refused to give me a phone number. They said all they can do is submit an email to someone who would respond within 48 hours. So now I have to wait 2 days to try to resolve this problem. The told me that the reason it takes so long is because of COVID and a holiday. Every other business is dealing with the same thing and I’ve always received a prompt refund. This is completely unacceptable. If you need to return an item don’t hold your breath for a refund. This company’s business practices are ridiculous.
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January 2021 by David K
I signed up for a course on a Saturday but had trouble with the website, I called customer service and a very helpful agent signed me up and took payment. I was told that I could log in in two hours. That did not work. I have tried to log in every day since then (four days) getting the message that my password is incorrect. I even tried to reset my password to no avail. I got a helpful service person on the phone, but that didn't work out. She said a tech person was eating lunch and he would call me That never happened . I sent an email with a promise of a response within 24 hours. Didn't happen. Apparently they have a bad web site and I am hoping that this will resolve, but I am not holding my breath.
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November 2020 by Ja M
SCAM ALERT. If "The Great Courses Plus" offers you a "free" trial through Roku or any other service, don't trust this organization. RUN. Three days into my "free" trial (for outdated courses, to be honest), I was charged $45 from The Great Courses, as well as $19.99 through Roku. Both The Great Courses and Roku initially refused to refund the fraudulent charges and The Great Courses never even had a record of me cancelling through Roku, but after spending my free time emailing them proof, Roku finally refunded my charges. The Great Courses Plus, however, pro-rated my "free" membership to the 3 days it was used and said they "do not believe a refund is required." While I do appreciate you refunding part of my money, IT WAS A FREE TRIAL. I shouldn't have been charged in the first place, nor should I have had to spend my time calling you to dispute this. Outrageous. I will go out of my way to recommend against this SCAM and wouldn't recommend dealing with this organization to anyone.
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April 2020 by Neil B.
This company lost a long-time customer today, and all of the promotional work I did in my support of its good work. While I believe the content has been exceptional for the most part, despite some political bias in some of the courses, the company's business tactics leave a lot to be desired. I subscribed to The Great Courses Plus, and like many other companies, it set up automatic renewal. I nevere received an e-mail reminding me about the renewal, and was reluctant to cancel early because the termination (as I understood it) took effect immediately. Like a great many people, I was sidelined by the pandemic, having to shift to working from home, and I had no idea we'd been chahrged for a renewal until my wife told me. I was angry, saying it was duplicitous, and called the company to resolve the matter. The customer care representative I spoke to was polite but could not help, but she said that she would send my concern to Billing. As we were preparing to hang up, she asked me to wait and transferred me, at which I got her supervisor (I thought she was transferring me to Biling). I told him the same thing I'd told her, and he was adamant that the company's terms were clear. Currently I'm pursuing this through my credit card company, and the whole situation is a shame because I would gladly have purchased more courses. Some of their professors, like Robert Greenberg, are simply outstanding, but no company rises above poor (not even mediocre) customer service. This complaint has been levied far too many times for this to be accidental: for a company that claims to be committed to customer service, a simple e-mail reminder might suffice at minimum, but clearly a better system could be designed. As a long-time customer who supported the company in its early days, and appreciated the content when there were no special effects or dramatic music, I regret the situation, but will never do business with it again unless I see some overt commitment to improving the customer *billing* experience. You make money by honoring your customers, not betraying them.
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December 2019 by Richard Kohn
Many interesting and useful courses. The site reviews of each course are very helpful and the customer service is fantastic. Look for courses by Professors Richard Baum (the fall and rise of China) Bob Bier (Egyptology) Robert Hazen (science) Connel Fullenkamp (economics), and Scott P. Stevens (game theory) to name a few of my favorites.
